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IT Desk Formula for Lync Success
- 1. Lync Replaces Desk Phones at Aruba The IT Desk Formula for Success
- 2. Part 2 Aruba tackles Lync “Day 2” challenge Part 1 Aruba goes all- wireless for voice “Quality and user acceptance will be the primary drivers for softphone acceptance”
- 3. THE ALL-‐WIRELESS WORKPLACE Aruba cuts the last cord
- 4. SAYING GOODBYE TO THE DESK PHONE
- 6. WHY ARUBA CHOSE LYNC: Best user experience of any UCC offering Seamless integration with MS Office productivity suite Mobile app for smartphones & tablets Lync federation for partners with Lync & Skype Tight integration with Aruba Wi-Fi for optimal service delivery
- 7. THE FINANCIAL BENEFIT FOR ARUBA Over $2M saved in infrastructure and conferencing and long distance services
- 8. That’s $900 Per Person Saved! $900$900 $900$900 $900$900 $900$900 $900$900 $900$900$900$900 $900 $900 $900
- 9. The “Day 2” Challenge: How Aruba Made Lync Successful
- 10. #1 TRAIN EARLY, TRAIN OFTEN
- 11. MANDATORY ONSITE & ONLINE TRAINING • CapabiliUes and benefits • ConverUng business processes • PlaYorm-‐specific recommendaUons
- 12. PEOPLE THAT AREN’T TRAINED WILL CALL YOUR HELPDESK… and worse, they’ll tell others, slowing adopUon
- 13. SOME MAY TAKE THEIR GREIVANCE TO SOCIAL MEDIA
- 14. #2 BUILD A TEAM OF LYNC CHANGE CHAMPIONS
- 15. RECOGNIZE EARLY ADOPTERS Option Set B: Sticker & Cube Flag IAM FREE PHO NE CORD CUT. FREEDOM CLAI MED. UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED LIBERATEDLIBERATED UNBOUNDUNBOUND PHONE CORD CUT. FREEDOM CLAIMED.
- 16. #3 ARM HELPDESK WITH END-‐TO-‐ END MONITORING TOOLS
- 17. MAINTAIN WELLNESS, DON’T FIREFIGHT Microso_ Lync SDN API integrates with Aruba to proacUvely maintain five 9s
- 18. MONITOR FOR TROUBLESPOTS Where do poor Wi-Fi and Lync overlap? Available with AirWave 8.0
- 19. #4 PRIME YOUR USERS Hold major company trainings & events over Lync
- 20. #5 OPTIMIZE THE WI-‐FI NETWORK
- 21. DESIGN WI-FI COVERAGE AND CAPACITY FOR VOICE
- 22. USE LYNC SDN API TO OPTIMIZE: WI-FI ROAMING PRIORITY OVER THE AIR WI-FI CALL LOAD BALACING
- 23. THE RESULT AT ARUBA: FAST LYNC ADOPTION Lync Goes Live Month #1 Month #2
- 24. TAPERING OF LYNC HELPDESK TICKETS 0 20 40 60 80 100 120 140 Jan-14 Feb-14 Mar-14 # of Helpdesk Tickets (to date)
- 25. HAPPY LYNC USERS Comments from internal polling: “Wow, Lync is amazing! I’ve never had such a simple experience booking and running a video meeting.” “Today, I started using Lync on my iPhone. What a difference. How did I tolerate being tethered for so long!” “Just watched IT carry off my desk phone. Good riddance!” “I’ve only been using Lync one month now and my experience is solid.”
- 26. Thank You