RecruitingTracking Training Retaining Supervising
Frequency Skill LevelEpisodic (one Skilled time events) UnskilledReoccurring
A valuable human resources thatcan directly contribute to theachievement of the organization’smission.
When in doubt recruit extra Volunteers don’t care what they do, they just want to help All Volunteers are the same
Position Description Title Task Hours/Times Qualifications BenefitsFinding the right volunteer(screening/interviews)The point is to recruit justenough of the rightvolunteers for the rightpositions
A majority of Volunteers that are “adequately” trained will serve again. There’s always an orientation; there is not always a training KSA Knowledge – Any vital and relevant information volunteers will need to be successful in their position Skills – Any abilities volunteers will need to successfully perform expected tasks Attitude – The way you want them to feel about volunteering or see the efforts of your organization in relation to the “big picture.”
Identify Based on the position descriptions for your event, identify the Knowledge, Skills, and/or Attitudes necessary for successful completion of volunteer tasks Design Plan an event which will effectively transfer the desired KSA’s to your expected volunteers. Deliver Assess and Refine
Why is good supervision important? Define and Communicate Clear Expectations Guide Volunteers Support Volunteers Reward and Recognize Volunteers
Why Volunteers Quit Too much/little work Poor Supervision/Inadequate Training Not Being Thanked Rewarding Volunteers - 101 Ways Smile Say Thank You Smile Say Thank you
Why Track Your Volunteers? Keys to Good Tracking Retention Database Future Events Volunteer Intake Form Feed Back Collect the Right Information Reports
Smile Send a Thanksgivings Day card to the volunteer’s family Put up a volunteer suggestion box Provide a nursery Treat to a soda Say “Good morning.” Reimburse assignment related expenses Greet by name Ask for a report Provide good pre-service training Send a Birthday Card Help develop self-confidence Arrange for discounts Award plaques to sponsoring groups Give service stripes Take time to explain Maintain a coffee bar Be verbal Plan annual ceremonial occasions Motivate agency VIPs to converse with Invite to staff meeting them Recognize personal needs and problems Hold rap sessions Accommodate personal needs and Give additional responsibility problems Afford participation in team planning Be pleasant Respect sensitivities Use in an emergency situation Enable to grow on the job Provide a baby sitter Enable to grow out of the job Post Honor Roll in reception area Send newsworthy information to the media Respect their wishes Have wine and cheese tasting parties Give informal teas Ask client-patient to evaluate the work- Keep challenging them service Say “Good afternoon."
Honor their preferences Celebrate outstanding projects Create pleasant surrounding Nominate for volunteer awards Welcome to staff coffee breaks Have a “Presidents Day” for new presidents of sponsoring groups Enlist to train other volunteers Carefully match volunteer with job Have a public reception Praise them to their friends Take time to talk Provide substantive in-service training Defend against hostile or negative staff Provide useful tools in good working Make good plans condition Commend to supervisory staff Say “Good night” Send a valentine Plan staff and volunteer social events Make thorough pre-arrangements Be a real person Persuade “personnel” to equate Rent billboard space for public laudation volunteer experience with work experience Accept their individuality Admit to partnership with paid staff Provide opportunities for conferences and evaluation Recommend to prospective employer Identify age groups Provide scholarships to volunteer conferences or workshops Maintain meaningful file Offer advocacy roles Send impromptu fun cards Utilize as consultants Plan occasional extravaganzas Write them thank you notes Instigate client planned surprises Invite participation in policy formation Utilize purchased newspaper space Surprise with coffee and cake Promote a “Volunteer-of-the-month”
Send letter of appreciation to Adequately orient employer Award special citations for Plan “Recognition Edition” of extraordinary achievements agency newsletter Fully indoctrinate regarding the Color code name tags to indicate agency particular achievements Send Christmas cards Send commendatory letters to Be familiar with the details of prominent public figures assignments Say “We missed you” Conduct community- Praise the sponsoring group or wide, cooperative, inter-agency club recognition events Promote staff smiles Plan a theater party Facilitate personal maturation Attend a sports event Distinguish between groups and Have a picnic individuals in the groups Say “Thank you” Maintain safe working “Smile” conditions
What kind of volunteer are you searching for? Where will you find them? How will contact them? Appropriate Marketing Radio Newspaper One on One Accurate Marketing Clear, Concise, Correct