jobs INTERVIEW SOFTSKILLS BODY LANGUAGE EYE CONTACT POSITIVE ATTITUDE SITTING POSTURE SMILE SELF CONFIDENCE PUBLIC SPEAKING GOOD DECISION TIME MANAGEMENT PUNCTUALITY PROFESSIONALISM RESPECT RESPONSIBILITY SKIN & BODY CARE Make-up Hygiene jobs INTERVIEW SOFTSKILLS BODY LANGUAGE EYE CONTACT POSITIVE ATTITUDE SITTING POSTURE SMILE SELF CONFIDENCE PUBLIC SPEAKING GOOD DECISION TIME MANAGEMENT PUNCTUALITY PROFESSIONALISM RESPECT RESPONSIBILITY SKIN & BODY CARE Make-up Hygiene

1. SOFTSKIL
LS - Pathan Azher khan

2. Personal attributes that enable someone to interact effectively and harmoniously
(PLEASING) with other people.
SOFTSKILLS

3.  Negotiating
 Customer service
 Networking
 Presentation
 Communication effectiveness
 Teamwork
 Problem-solving
 Working under pressure
SIGNIFICANCE OF SOFTSKILLS

4.  Soft skills are an essential part of finding, attracting, and retaining clients
 Highly-developed presentation skills
 Networking abilities
 Etiquette awareness can help you win new clients
 Gain more work from existing clients
 Abilities to resolve conflicts
 Solve problems
 Provide excellent customer service can lead to stronger relationships with colleagues,
vendors, and other professional contacts
 Help you gain confidence—an invaluable trait in the business world
SIGNIFICANCE OF SOFTSKILLS

5. WHAT IS THE DIFFERENCE ?

6. MYTHS OF SOFTSKILLS

7. PERSONAL ATTRIBUTES WHICH
PEOPLE LOOK FOR…

8.  Increased credibility with Customers
 Increased customers satisfaction
 More productive employees
 Out – service the competition
 Increased employee ROI
 Strong team and leadership
 Demonstrated dedication to customer Service and support
 Measurable results and improvements
 Demonstrated knowledge and expertise of service and support strategies, processes and
technologies
 Incentives, rewards, and challenges for Employees
BENEFITS TO ORGANIZATION

9.  Recognition from the industry, Employer and
 New employment opportunities
 Promotions and advanced opportunities
 Increased ability to perform on The job
 Increased responsibilities
 Lifelong credential
 Professional accomplishment
 Businessman
BENEFITS TO INDIVIDUALS

10. BODY
LANGUAGE

11. YOUR SITTING
POSTURE

12. EYE CONTACT

13. GOOD LISTENER

14. POSITIVE ATTITUDE

15. SMILE

16. SELF CONFIDENCE

17. PUBLIC SPEAKING

18. GOOD DECISION

19. TIME MANAGEMENT

20. PUNCTUALITY

21. PROFESSIONALISM

22. BEING PRODUCTIVE

23. RESPECT

24. RESPONSIBILITY

25. TEAM WORK

26. ANGER MANAGEMENT

27. (SYMPATHY)

28. Flexibility

29. LEARNING
MODULES
FOR
SOFTSKILLS

30. WORKPL
ACE
ETHICS

31.  Keep your workstation clean and organized.
 Make sure you don’t throw paper and wrappings here and there. Throw them in dustbin.
 Throw all unwanted pens, pencils, highlighters, erasers, markers and so on. Keep all
your stationery items at their proper places. Throw away what all you don’t need.
 Avoid keeping stacks of files at your desk. It gives a cluttered look to your workstation.
Keep them at their respective drawers with a label on top of each file to avoid
unnecessary searching.
 Avoid bringing soft toys, photoframes, candle stands to work.
WORKPLACE ETHICS – ONE SHOULD
FOLLOW

32.  The official phone should be used only for official purposes. Avoid long calls as your
Boss might need you urgently.
 Don’t put posters of your favorite celebrities on the walls at the workplace. It is
completely unprofessional and childish.
 Keep a notepad and pen handy to jot down important contact numbers. Avoid
writing on walls or loose paper.
 Eating at the workstation attracts cockroaches and insects. Go to the
cafeteria for lunch. Not only it will keep your desk clean but also allow you to relax
and spend quality time with your colleagues. If you have the habit of eating
chocolates or wafers, make sure you throw the wrappers in dustbin. Ask the
housekeeping staff to clean up the leftovers.
 Never peep into other’s workstation. Knock before entering into boss’s cabin.
WORKPLACE ETHICS – ONE SHOULD
FOLLOW

33.  Take care of your tone and pitch while speaking. Remember there are other employees
sitting around you as well.
 If you need to talk to any of your colleagues, use the extension phone. Never shout
from your desk. It is bad manners and disturbs others. If you do not have access to the
extension phone, get up and walk to the other person’s desk.
 Keep your car keys, Bluetooth, earphones and other personal belongings at one place.
Female employees should not keep their bags on the desk. Male employees can also
keep their wallets in their desk drawer but do remember to take it back home.
 Develop the habit of using a table top calendar. Mark important tasks against the
deadlines to avoid forgetting them.
WORKPLACE ETHICS – ONE SHOULD
FOLLOW

34.  Ask the attendant to clean your drawer once in week.
 Staple important documents together and keep them in their respective
files.
 Avoid giving unnecessary printouts.
 Turn off your printer, scanner, computer, light when you leave for the
day.
 Do not bring newspaper from home and pile on your desk.
 Smoking at the workstation is an offence.
WORKPLACE ETHICS – ONE SHOULD
FOLLOW

35. JOB ATTIRE
GUIDE

42. GROOMING,
MAKEOVER &
PERSONAL
HYGIENE

44. HAIR CARE

45.  Use clean water to wash your hair regularly (at least twice weekly, preferably once every other day) with
body soap or shampoo, whichever is available.
 Massage your scalp well. This will remove dead skin cells, excess oil and dirt.
 Rinse well with clear water.
 Conditioner is helpful if you have longer hair as it makes the hair smoother and easier to comb, but hair
doesn’t need to have conditioner.
 Use a wide toothed comb for wet hair as it is easier to pull through.
 Dry the hair and the head with a clean towel. Never share a towel with someone else.
 Comb the hair to look beautiful for the day.
HAIR CARE TIPS

46. SKIN & BODY
CARE

47.  Never touch your face unless your hands are clean. Bacteria on your hands "feeds" pimples.
 Don't pick pimples! Pimples don't scar, picking does.
 Always wash your face before bedtime no matter how sleepy you are. It is best to wash and apply medications
or night creams one hour before bed to allow products to fully absorb.
 Change your pillowcase often.
 Be consistent with your regimen. Remember: it's what we do or don't do every day that has the biggest impact
on our skin over time.
 Use the correct products. Over-the-counter products aren't as effective as medical grade products such as
Firm and Fade, SkinMedica, and Vivite, available only in doctors' offices.
 Avoid strong alcohol based toners. They remove the essential, necessary oils in your skin causing an "over-
production" of oil to make up for the difference.
SKIN & BODY CARE TIPS

48.  Purchase non-comedogenic make-up.
 Wear the least amount of make-up you can. All make-up can cause pimples.
 Never share cosmetic products.
 Clean make-up brushes and replace sponges regularly.
Make-up Hygiene

49. ORAL HYGIENE CARE

50.  Brush your teeth twice a day. When you brush, don't rush. ...
 Use the proper equipment. Use a fluoride toothpaste and a soft-bristled toothbrush that fits your mouth
comfortably. ...
 Practice good technique. ...
 Keep your equipment clean. ...
 Know when to replace your toothbrush.
ORAL HYGIENE TIPS