Introducing a staff survey package that helps NHS Trusts to act on the data and improve fast.

1. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Fixing the NHS National Staff Survey?
www.CleverTogether.com/web/NHS-staff-survey

2. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Dr Pete Thomond
Managing Director
Clever Together
@petethomond
Alex Velkov
Operations Diretor
Clever Together
@avelkov

3. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together

4. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together

5. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
We held interviews and informal conversations
with 28 directors of HR or workforce
(including Dean Royles at Leeds Teaching Hospitals)

6. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
They shared issues with national NHS staff survey
A typical, unresponsive 28+ week journey
October November December January February March April
Run staff survey
(8 weeks mandated by
central arms length bodies)
Wait 11 weeks
for results
Results shared.
Actions planned by
central Trust teams
(5 weeks)
Launch plans
and win support
of staff, invite
people to deliver
“quick wins”
(4 weeks)
Earlyindicators
Typical

7. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
The typical staff survey journey vs a wish-list
“Let’s swap
disconnection, disillusionment
for
speed, actionable insight, respect and impact”

8. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
The typical staff survey journey vs a wish-list
Major problems with staff survey:
• Disconnect
huge time between completing the survey and
action taken.
• Disillusionment
at best staff survey feels like an important tick
box process geared more for central bodies,
at worse interest with the whole process from
the board to the ward has dropped.
• Flying blind
disconnect plus little to no continuous
tracking of cause-and-effect between staff
input, action taken and impact means HR and
workforce directors feel they are “flying blind”.
We wish survey gave us:
• Speed
we want results as soon as the survey closes
• Actionable insight
a Trust-wide view and a deeper dive into our
business units and departments,
Respect
we want tools to help us take action as a result of
the survey better still the ability to co-create
solutions to the biggest issues with our staff, so we
can capture and respect the experience of our
people in the centre of change.
• Impact
we want to track the impact of staff input and
suggestions - connecting staff voice with action
taken and improvement at a localised level.

9. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Leeds Teaching Hospitals NHS Trust
Transforming the National Staff Survey:
Collating and responding to staff feedback
in a fraction of the time

10. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Online survey and analytics Online workshop
In action before Christmas
Online Pulse check
Can we have a new staff survey journey in Leeds?
Collect responses, get immediate insight, get into action twice as fast, with more buy-in than ever

11. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Online survey on a
familiar feeling platform.
Trust and business unit analytics delivered in 2 days
Highest performing
areas celebrated.
Lowest performing areas fed
into online workshop for staff
to crowdsource solutions.
Online workshop for staff to
co-create improvement
opportunities that address key
issues from survey – quick wins
implemented immediately,
plans have buy-in.
Leeds Teaching Hospitals new staff survey journey
Less than 14 weeks from start of survey to taking first action

12. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
A responsive national staff survey is now available
From a typical, unresponsive 28+ week journey to a rapid, staff-centred journey
October November December January February March April
Run staff survey
(8 weeks mandated by
central arms length bodies)
Wait 11 weeks
for results
Results shared.
Actions planned by
central Trust teams
(5 weeks)
Launch plans
and win support
of staff, invite
people to deliver
“quick wins”
(4 weeks)
Earlyindicators
Run staff survey
(8 weeks mandated by
central arms length bodies)
Wait(1-3daysforresults
Results shared
with staff who
crowdsource
solutions to top
issues
(1-2 weeks)
Staff empowered
to deliver quick
wins
Launch
portfolio of
co-created
solutions
> Trust-wide
> department
level
(2 weeks)
Implement broader portfolio of co-created solutions,
and push for benefits
Deploy pulse-check to monitor impact of change
Online survey and analytics Online workshop Online pulse check
TypicalThenewway

13. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
Dr Pete Thomond
Managing Director
Clever Together
Alex Velkov
Operations Director
Clever Together
engage@CleverTogether.com
Feel free to get in touch if you want to learn more

14. © The Clever Together Lab Limited all rights reserved 2018 www.clevertogether.com @Clever_Together
CROWDSOURCING:
ON-LINE WORKSHOP
DIGITAL SUGGESTION BOX
PULSE CHECK
SURVEY
BRING THE
VOICE OF YOUR
PEOPLE TO THE
CENTRE OF
CHANGE