5 things for immediate impact on increasing SharePoint adoption
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Is SharePoint working for you or are you working for SharePoint? Why do many end users cringe when they hear the word 'SharePoint'? It's not because SharePoint is a bad platform (quite the contrary actually), it's because of their past experiences with SharePoint. In this session, we talk about the 5 things You can do to make your users fall in Love with SharePoint and drive end user adoption of the platform!
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5 things for immediate impact on increasing SharePoint adoption
- 1. Are you thinking about any of the following? I put so much work in making our SharePoint environment great, but end users don’t seem to care We have been doing ‘adoption’ type activities for a while without seeing much benefits We have provided so much training and content to people, but I don’t see people using it. They are still always coming to me for help If Yes, Great! This session is for You!
- 2. 5 Things for Immediate Impact on Increasing SharePoint Adoption (The things You can control) Asif Rehmani SharePoint MVP VisualSP Download my presentations at: http://bit.ly/asifconference
- 3. About me - Asif Rehmani Trainer Founder and CEO VisualSP Chicago, USA Contact: @asifrehmani asif@visualsp.com www.VisualSP.com Author Trainer and Consultant SharePoint MVP, MCT Conference Speaker
- 4. The ‘Jumbo’ problem we are trying to solve
- 5. Don’t make the same mistakes again as your last rollout/launch
- 6. Look for and Solve a Critical Problem It’s Always about WIIFM - What’s In It For Me ?
- 8. Which organization do You want to be?
- 9. Examples of Real challenges from the field • Onboard Salespeople to get revenue in the door quickly • Easier Expense Reimbursement process to get employees their money back faster • Providing one place for a person to see All of their assigned tasks • Easily filter-able list of authorized vendors/resellers for your company • Organization of company’s tradeshow booth
- 10. A solution that can be built in days or weeks and not months. This solution Must solve a Real challenge and Delight your team. This is the formula for creating: Believers/Champions/Evangelists
- 11. Identify and support Champions and Evangelists in each department
- 12. Why do you need Champions? • There’s just one of You! • Need ownership and accountability across departments and business roles • Champions help create and sustain excitement • All business units need to ‘buy-in’ to the goals
- 13. Why would anyone want to be a ‘Champion’? (possible titles: Champions, Evangelists, or the infamous SharePoint Guy / Gal) 1. Increased visibility to senior management 2. Has a say in the direction of the technology for the team and the company as a whole 3. Help define and shape business policies 4. And because… they get a cool badge
- 14. Focus on Context not only Content Access to content is not a challenge anymore. The new challenge is a lack of context
- 15. Fragmented information hurts adoption
- 16. The Best way to perform knowledge transfer (feature available with SharePoint 2030 !)
- 17. Deliver Just-In-Time Learning to users
- 18. Example of Just-in-Time/In Context Delivery
- 19. In-context SharePoint Help for end users
- 20. Poll Does your organization provide context sensitive help to users?
- 21. “Just-in-time” and “Just Enough” Help End users are not motivated to look elsewhere - deliver help in-place. Do you want users to follow blindly the advice they find on the internet? Don’t overwhelm users with too much information.
- 22. Facilitate Peer-to-Peer Learning and Engagement Opportunities
- 23. Problem: Traditional training doesn’t work for SharePoint end users
- 24. Share Conference | 24 Users cannot be made to do things they don’t want to do
- 25. Awareness sessions instead of Training
- 26. Lunch and Learn works! Keys to success: • Facilitated by (but not conducted by) the SharePoint guys and gals • Held on a regular basis every other week or at least once a month • One person presents what they like And don’t like about their intranet • Free food (everyone likes pizza and it’s cheap)
- 28. Hold an Award gala (Combine with an existing event if needed)
- 29. Award Categories • Most participation in Discussion Boards/Newsfeeds/Yammer • Most active in document collaboration • Most shares of content • Most helpful to colleagues (this is subjective and up for voting – in SharePoint of course )
- 30. Summary – The 5 things You can control! 1 Solve a critical problem 2 Develop Champions / Evangelists 3 Focus on Context instead of just Content 4 5 Offer frequent peer-to-peer learning events Incentives and awards
- 31. Call to Action Download my presentations at: http://bit.ly/asifconference Come visit us at our booth Thank You! @asifrehmani asif@visualsp.com www.visualsp.com
Editor's Notes
- Buying SharePoint and not getting the users onboard is like buying a Jumbo Jet, learning to fly it and then flying around in it without passengers. What's the point? That’s what happens when end users are not provided the support they need when they need it!
- You already tried providing great resources to people You already tried training them
- In our company, we did this by starting to use Planner for task management.
- Too much content is available these days.
- Compliments of: Susan Hanley
- Thoroughly training SharePoint end users is a waste of time. Just in time help: end users are not motivated to look elsewhere – so bring them help where they are End users usually resort to calling support immediately or giving up rather than searching for Help There are good as well as bad practices that exist in the SharePoint world. Ask yourself this: Do you want users to follow blindly the advice they find on the internet? End users as well as SharePoint admins can all make mistakes. End users: creating subsites instead of pages Admins: creating site collections underneath Central Admin Provide SharePoint users the help they need when and where they need it – right within the SharePoint interface The less clicks the better Don’t overwhelm the users with too much info. Provide them with in-work performance support We tried the long articles and the long videos… doesn’t work at all for end users!
- Users cannot be made to do things they don’t want to do… Unless you want to take extreme measures
- We did this with the use of Planner. Going from simple Word and Excel sheets for task management and meeting minutes to Planner and OneNote makes things much simpler. A team member who was already good on Trello became good at Planner (which is similar) and then held a 30 mins orientation session for the rest of the group. Much better than a ‘boss’ or ‘expert’ conducting this session.