2. • In economics, service is the non-material
equivalent of goods. Services are the action of
organisation that maintains and improves the
well-being and functioning of people. The
perception of services was remained confined to
work with only “service motto “. Without charging
any fee or without accepting any obligation.
3. • A service as an act of performance that one party
can offer to another that is essentially intangible
and does not result in the ownership of anything
Philip Kotler
7. • Differential or flexible pricing
• Discount pricing
• Dynamic pricing
• Group pricing
8. • Service Demand management a unified method of
controlling and tracking business unit requirements and
internal purchasing operations. It helps organizations
remain engaged in their supplier relationships and related
advantages. Organizations use demand management
systems to address external spending factors, arrange
purchase orders etc.