Competency
Examine the principles and functions of healthcare operations management.
Scenario
Wesley Enterprises is a long-term care facility. The organization was recently cited for deficiencies including infectious disease planning and staffing deficiencies. The CEO has decided to hire a consulting firm to evaluate its current processes and make recommendations for improvement. Upon initial review, the consulting firm has determined that Wesley is utilizing operational processes that are not consistent with current industry practices. The consulting firm has deployed a team of operations management professionals to address the concerns. You are the leader of the team and your first task is to meet with the mid-level managers at Wesley.
Instructions
Compile a multimedia presentation using speaker notes and/or voice narration that includes:
An introduction of the team and a comprehensive description of the roles of each operations team member;
A discussion of the goals of the team relative to process improvement;
A comparison of operations management in healthcare versus other industries; and
A detailed analysis of the operational issues that are unique to health organizations.
1. Presentation provided detailed introduction of the team and a comprehensive description of the roles of each operations team member along with a description of how these roles function together.
2. Discussed the goals of the team relative to process improvement with well-integrated, strong supporting information.
3. Presentation provided a thorough and detailed comparison of operations management in healthcare versus other industries with an example to demonstrate the difference between them.
4. Analyzed the operational issues that are unique to health organizations with specific examples and fully developed reasoning along with ways to overcome these specific issues.
5. Presentation included either fully developed and clear speaker notes or narration depending on selected choice.
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CompetencyExamine the principles and functions of healthcare.docx
1. Competency
Examine the principles and functions of healthcare operations
management.
Scenario
Wesley Enterprises is a long-term care facility. The
organization was recently cited for deficiencies including
infectious disease planning and staffing deficiencies. The CEO
has decided to hire a consulting firm to evaluate its current
processes and make recommendations for improvement. Upon
initial review, the consulting firm has determined that Wesley is
utilizing operational processes that are not consistent with
current industry practices. The consulting firm has deployed a
team of operations management professionals to address the
concerns. You are the leader of the team and your first task is to
meet with the mid-level managers at Wesley.
Instructions
Compile a multimedia presentation using speaker notes and/or
voice narration that includes:
An introduction of the team and a comprehensive description of
the roles of each operations team member;
A discussion of the goals of the team relative to process
improvement;
A comparison of operations management in healthcare versus
other industries; and
2. A detailed analysis of the operational issues that are unique to
health organizations.
1. Presentation provided detailed introduction of the team and a
comprehensive description of the roles of each operations team
member along with a description of how these roles function
together.
2. Discussed the goals of the team relative to process
improvement with well-integrated, strong supporting
information.
3. Presentation provided a thorough and detailed comparison of
operations management in healthcare versus other industries
with an example to demonstrate the difference between them.
4. Analyzed the operational issues that are unique to health
organizations with specific examples and fully developed
reasoning along with ways to overcome these specific issues.
5. Presentation included either fully developed and clear
speaker notes or narration depending on selected choice.
