Understanding Behavior:
Getting Engaged or Stranded at the Inbox?
Using Core Metrics to Read Between the Lines.

Session I...
Who is my key stakeholder?


            Age, Race, Ethnicity, Gender, Disability, Income. Any key
            characteris...
Technographics & Clusters (or Groups)


           Online frequency, access from home or office, browser
           dominanc...
NEWSFLASH




            Your key stakeholder is not your Executive Director, Board of
            Directors, IT Director...
Goodie: Key Stakeholder Worksheet/Analysis


                                Before you take on layout of
                ...
Sending by Stakeholder (Criteria)


Now that you know who your key stakeholders are you more than likely can
“cluster” or ...
How is the session going? Remember to txt your
evaluation (if you don’t they don’t ask me back)


         Evaluation Code...
If you send it, they will read it… um?



               If it does not bounce, they must have “received” it and surely
  ...
Email Communication Terminology


Accepted: Used in lieu of “delivered” and defined as any email that is not
rejected by a ...
Scheduling Your Email
Your organizations message is competing with: 90%!


                   According to The Spamhause Project, most
         ...
Spam: By Country
Spam: By ISP
Spam: Noted Spammers
How is the session going? Remember to txt your
evaluation (if you don’t they don’t ask me back)


         Evaluation Code...
Monitoring Results
Follow the path…
Quick & “Dirty” they unsubscribed, but that’s ok!
It’s the path, not the click that matters…
Just how long do they stay?
Entry & Exit: Pay very close attenion
Typing, Searching or Clicking?
Where’s Waldo?
Maintaining Mailing List (Keep it Clean)
http://www.spamhaus.org/whitepapers/mailinglists.html
Focusing Further: Geodemographics
Goodies: Dig out your business cards!


                        Dig in your pockets and pass your
                        ...
Technographics
Technographics: Screen Resolution & Depth
VisiStat
http://www.visistat.com
Google Analytics
http://www.google.com/analytics/
Going Up!
https://www.goingup.com/
Yahoo Web Analytics
https://analytics.yahoo.com
How is the session going? Remember to txt your
evaluation (if you don’t they don’t ask me back)


         Evaluation Code...
STAYING IN TOUCH
We are sponsoring the Cyber Café. I will be
available for questions both Friday and Saturday
afternoon. P...
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Stranded at the Inbox? - Dossett

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Understanding Behavior: Getting Engaged or Stranded at the Inbox? Using Core Metrics to Read Between the Lines.

Want to engage your key stakeholders (aka website visitors and email recipients) or maybe just read a bit of their minds? In this hands on session, analytic guru Jordan Dossett will help you navigate your way through visitor behavior. From website visitors to email subscribers, knowing the how and when can be tricky. In this session we will examine: page duration, click path, email clicks, reads and lies. We will look at open rates, bounces, gray/black listing, campaign tags, url shorteners, and much, much, more. As always, part of this session is held in open format for Q&A so remember to bring your questions.

Takeaways:

1. How to use analytics to understand my website visitors and email subscribers and better understand their needs.
2. Analytics can be hard to read or understand. This session will highlight and make it easy for visitors to take home solutions they can use right away with ease.
3. A quick overview of analytic tools from free to paid solutions and what and when to integrate them.

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Stranded at the Inbox? - Dossett

  1. 1. Understanding Behavior: Getting Engaged or Stranded at the Inbox? Using Core Metrics to Read Between the Lines. Session ID: 219 Presenter: Jordan Dossett jordan.dossett@antharia.com
  2. 2. Who is my key stakeholder? Age, Race, Ethnicity, Gender, Disability, Income. Any key characteristic used to classify people for statistical purposes. DEMOGRAPHIC Level of education, location (aka geodemographic) such as inner city, suburbs, exurbs, miles traveled to/from work, travel time, accessibility to transit, car ownership, technographics. SUB-DEMOGRAPHIC Measuring consumers' beliefs, opinions and interests. Instead of age and race, etc., psychological information (opinions on abortion, religious beliefs, musical tastes, cultural mores, etc.) comes to play. PSYCHOLOGICAL (PSYCHOGRAPHIC)
  3. 3. Technographics & Clusters (or Groups) Online frequency, access from home or office, browser dominance, os platform, monitor resolution, how comfortable is this user online, do they make purchases easily online? Web based email user? What do we know about their “technology” characteristics? TECHNOGRAPHICS Birds of a feather, flock together. This is not only true for geodemographics, people who buy, believe and value similar things naturally gravitate toward like-minded people, but this phenomenon follows through on the web with advocacy, donations and outreach. A cluster or demographic grouping is a collection of people sharing a set of “values” in their profile. CLUSTERS/GROUPS
  4. 4. NEWSFLASH Your key stakeholder is not your Executive Director, Board of Directors, IT Director, or anyone* that works at your organization. KEY STAKEHOLDER *Unless your website and email only serves your organization internally such as an intranet.
  5. 5. Goodie: Key Stakeholder Worksheet/Analysis Before you take on layout of your next campaign (for your website or email) download our free key stakeholder worksheet at www.antharia.com/ worksheets fill in as much information as you can to create a profile of who you are targeting. You can also get a copy of this presentations at www.antharia.com/ presentations
  6. 6. Sending by Stakeholder (Criteria) Now that you know who your key stakeholders are you more than likely can “cluster” or “group” them by criteria. This can be anything from geographic region to past giving history, to eye color. Once you have defined criteria utilize this as a means to segment your communication. New Contacts. Prime. Recent Donors. Faculty Alumni. Students. Email Subscribers. Donor 3+ Yrs
  7. 7. How is the session going? Remember to txt your evaluation (if you don’t they don’t ask me back) Evaluation Code: 219 Call In Text Online Call 404.939.4909 Text 219 to Visit Enter Code 219 69866 nten.org/ntc-eval Enter Code 219
  8. 8. If you send it, they will read it… um? If it does not bounce, they must have “received” it and surely they “opened” it, “read” it, and taken action, right? While it may make sense to many of us to say that if we sent it and it did not bounce that the email was a success. Not so my friend, no so. The EEC (DMA’s email experience council) is working hard with folks to implement some well needed standards in defining what happens so to speak when that email leaves your “outbox” or “queue”.
  9. 9. Email Communication Terminology Accepted: Used in lieu of “delivered” and defined as any email that is not rejected by a server, including emails delivered to the inbox or the spam or junk folders and including those that are missing but did not receive a bounce reply. Renders: Used in lieu of “opens” and/or “clicks” and defined as the total number of times an email is displayed (whether fully opened or within the preview pane) by any user and recording using only a tracking pixel for a unique subscriber address. If the user opens the email multiple times, one e-mail render is counted for each occurrence. This metric is based off of HTML- formatted emails only. Some contrast to this has been offered in that effective plain text actionable emails can be delivered and tracked within these same metrics.
  10. 10. Scheduling Your Email
  11. 11. Your organizations message is competing with: 90%! According to The Spamhause Project, most average sized Internet Service Providers and networks in North America, Europe or Australasia, today's incoming email traffic consists of approximately 90% spam and 10% normal legitimate wanted email. http://www.spamhaus.org/whitepapers/ effective_filtering.html
  12. 12. Spam: By Country
  13. 13. Spam: By ISP
  14. 14. Spam: Noted Spammers
  15. 15. How is the session going? Remember to txt your evaluation (if you don’t they don’t ask me back) Evaluation Code: 219 Call In Text Online Call 404.939.4909 Text 219 to Visit Enter Code 219 69866 nten.org/ntc-eval Enter Code 219
  16. 16. Monitoring Results
  17. 17. Follow the path…
  18. 18. Quick & “Dirty” they unsubscribed, but that’s ok!
  19. 19. It’s the path, not the click that matters…
  20. 20. Just how long do they stay?
  21. 21. Entry & Exit: Pay very close attenion
  22. 22. Typing, Searching or Clicking?
  23. 23. Where’s Waldo?
  24. 24. Maintaining Mailing List (Keep it Clean) http://www.spamhaus.org/whitepapers/mailinglists.html
  25. 25. Focusing Further: Geodemographics
  26. 26. Goodies: Dig out your business cards! Dig in your pockets and pass your business card (or write your info on a sheet of paper) up. I will be giving away one copy of Neuro Web Design which is a great book covering more on the science of what makes people tick, er I mean click. You do not have to be present, the winner will receive the book direct from Amazon, but you have to turn in your cards by end of session today.
  27. 27. Technographics
  28. 28. Technographics: Screen Resolution & Depth
  29. 29. VisiStat http://www.visistat.com
  30. 30. Google Analytics http://www.google.com/analytics/
  31. 31. Going Up! https://www.goingup.com/
  32. 32. Yahoo Web Analytics https://analytics.yahoo.com
  33. 33. How is the session going? Remember to txt your evaluation (if you don’t they don’t ask me back) Evaluation Code: 219 Call In Text Online Call 404.939.4909 Text 219 to Visit Enter Code 219 69866 nten.org/ntc-eval Enter Code 219
  34. 34. STAYING IN TOUCH We are sponsoring the Cyber Café. I will be available for questions both Friday and Saturday afternoon. Please feel free to swing by and ask away. Ms. Jordan Dossett Antharia (antharia.com) jordan.dossett@antharia.com twitter/facebook/skype: jordandossett the only “dumb” question is the one unasked. remember my opinion is free, you just may not always like the answer.

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