1. Corporate Social Responsibility
Canara Bank Case
Submitted To: Submitted By:
Prof.A.K.Mitra Dheeraj Kumar
Ankit Phartiyal
Santosh Ghildiyal
Laishram Arnold
Nitish Goel
2. Corporate Social Responsibility
Corporate Social Responsibility means open and transparent business
practices that are based on ethical values and respect for employees,
communities and environment.
There are three perspectives from which social responsibility is viewed.
• It is considered to be a ‘reputation capital’ for capturing and sustaining
markets. It is basically a new business strategy to reduce investments
risks and maximize profits by taking stakeholders into confidence.
• Social & Environmental stability and sustainability are prerequisites for
the sustainability of the market in long run.
• View Corporations as private initiatives, increasingly becoming public
institutions whose Survival depends on consumers who buy products
and shareholders who invest in stocks.
4. •Instrumental theories consider that corporation is an instrument for wealth
creation & Social Activities.
•Political theories of CSR , the social power of corporation is emphasized
on its relationship With society, its rights, duties.
•Integrative theories of CSR consider that corporation is focused on the
satisfaction of Social demands.
•Social theories of CSR believes that firms ought to accept social
responsibilities as ethical Obligations.
Corporate Sector controls so much of earth’s resources, they have to balance
their responsibility and ambition to grow exponentially. There is a
considerable body of research that corporate self interest and social
responsibility coincide to win-win situation.
5. About Canara Bank
•Shri.A.Subba Rai Pai is the founder of Canara Bank.
•Bank is recipient of FICCI-SEDF corporate social
responsibility award in 2003.
•It spend 10 crore for CSR annually.
•Its each employees donate 3 rupee per month to
social cause.
6. Founding Principles of the Bank
• To spread education among all.
• To remove superstition and ignorance.
• To assist the needy.
• To work with sense of service and dedication.
• To transform bank not only as financial heart of the
community but the social heart as well.
7. Bank’s Performance
•Canara bank was the first Indian bank to obtain ISO certificate.
• In 2003-2004 it noted 1338.01 crores of net profit.
• Total business of Rs.1,37,726 crore.
• Total deposit of Rs.89,285 crores.
• 2483 branches were computerized.
• Provide IT based services like: ATM.
Tele Banking.
Internet Banking.
Mobile Banking.
Debit Card Services.
8. Things Done For The
•
Society Employment Training
Set up Rural Development and Self
Institutes (RUDSETls) in 1982 to promote entrepreneurship , self
employment and wealth creation in rural areas
• RUDSETls have trained around l.3lakh youth in various self
employment ventures and among them, around 70 thousand
trained youths indulge in self employment .
• Established Training institutions of Information Technology for
SC/STs, women, artisans and minorities .
• Established The Centre for Entrepreneurship Development for
women in 1988 with the objective of assisting potential women
entrepreneurs .
9. • Clinic Service, was launched in 1982 to promote self-
employment opportunities among unemployed doctors
and to provide medical facilities in villages .
• Jalayoga, the drinking water facility scheme was launched
in 1996 and was commissioned in 19 villages as per 2006
reports .
• Launched Resource Development Centres in different
villages facilitating progressive use oRural f locally
available resources for the development of villages .
• Provided Grama Vikas Yojana scheme focusing on rural
development and try to improve socio-economic
conditions of the rural people .
10. Customer Grievances
• Thebank has independent customer service section at Head
office, Bangalore, and in all 13 circle offices.
• 24 hours telecontact service facility is available in the bank to
Facilitate customers to register their grievances and seek redressal in
quickest possible time.
11. Shareholders Complaints
The corporate governance of the bank’s policy is directed towards:
• Adherence to ethical practices.
• Transparency in respect of Board matters and disclosures to shareholdes.
• Maximizing sustainable values to all its stakeholders including shareholders,
customers and employees.
The Shareholders/investors Grievance Committee has been constituted as
per clause 49 of Listing Agreements executed with the Stock Exchanges.
The total no. of complaints received are 1527 during 2003-04 and
none of the complaints have been pending for more than a month.
12. Laurels And Recognition
• The bank received 1 prize instituted by NABARD for best performance under
SHG-bank linkage programme.
• The bank is a recipient of national award instituted by Ministry of small scale
Industries, Government of India, for excellence in SSI financing during 2002-03.
• The bank was bestowed with first prize for overall implementation of Margin
Money Scheme of Khadi and Village Industries Commission (KVIC).
