1. Improving Professional Competence
Presented by
Anjana Banerjee

3. Hard skills = Technical success
Soft skills = career success
Hard skills
 get an interview
 equip with job related
competencies &
experiences
 are job specific
 are non transferable
Soft skills
 help to land the job
 equip with
interpersonal
competencies,
motivation, leadership,
time management,
flexibility
 are generic and
transferable

4. Emotional quotient: cluster of personality
traits, social graces, communication skills
Intelligence quotient: occupational
requirements
EQ ensures success of group/team/organization
IQ ensures success in completing specific tasks

5.  Key to effective communication
 Helps develop vocabulary
 Enhances general knowledge
 Creates awareness
 Increases ability to understand ideas
 Develops self confidence

6.  Develops effective listening
 Exhibits interpersonal communication
 Increases ability to remember and retain
information
 Provides proper pronunciation patterns
 Improves non verbal communication

7.  Develops effective listening
 Exhibits interpersonal communication
 Increases ability to remember and retain
information
 Provides proper pronunciation patterns
 Improves non verbal communication