Call recording overview ring central

1. Anirban Sen Chowdhary
Call recording overview RingCentral

2. RingCentral provides various service and feature in the space of cloud
communication. Call recordings is an important part of every voice
communications service and RingCentral provides this service from
RingCentral ’s mobile, desktop and web applications.

3. The Call recordings capability of RingCentral provides the availability of
call recordings for retrieval and streaming playback via the API which
easily enhance the all capabilities provided by RingCentral. For
example, analyzing recording voice communications to enhance
customer interactions, responding to inquiries etc are some of the
examples of it's use cases.

4. RingCentral provides Call recordings APIs which can be found here (in
API explorer) and it support streaming playback as using HTML5 audio
which means It is possible to playback a RingCentral call recording with
using an HTML5 audio element without downloading and hosting the
audio file. Call recordings can be in MP3 or WAV format.

6. Automatic Call Recording feature is not turned on by default. It needs
to be activate from the account settings.
On-Demand Call Recording enables Users to record calls at any time by
pressing star 9 (*9) on a phone's dial pad. Need to press *9 (star
9) again to stop and save the recording.

7. To enable automatic call recording we need to go to our online
account, from there:- Admin Portal > Phone System > Auto-
Receptionist > General Settings > Call Recording
After setting Automatic call recording from account, Automatic Call
Recording enables RingCentral to automatically record all incoming or
outgoing calls.

8. We can Embed Call Recordings in a Web Page and can use HTML5
supported browsers and the <audio> tag in a web page.

9. RingCentral provides APIs for simple and detailed call log records from
API calls. While the call is ongoing, the recording will not be available
for retrieval, even if the recording id is present in the Call Session
Notification event. There is usually a delay of 30 seconds for completed
calls before we try to retrieve the call logs using the GET request.

10. A great demo project is available here:
https://github.com/anilkumarbp/Sample-Demo-to-Download-Call-
Recordings