This document summarizes Andy McBride's presentation on creating a digital workplace at Queensland University of Technology. It discusses consolidating over 20 intranets into a single digital workplace with global and local content. It also covers implementing an enterprise-wide search, application directory, customizable launch pad, and simple feedback mechanism. The goals were to reduce duplication, provide a single source of truth, and make tools more useable and relevant for staff.
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OUR KEY INTERESTS
- Learning and Teaching
- Research
- Community Engagement
OUR PEOPLE
- 47,000+ student enrolments
- 13,000 staff
- 227,000 Alumni
ABOUT QUT
OUR RECENT ACHIEVEMENTS
- 24th worldwide in Times Higher
Education Uni’s under
50 years old
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LONG ROAD TO NOW
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2002 2006 2008 2013 20151999
Released staff and
student portal called
QUT Virtual. Based
on Oracle Portal.
Implemented a
Data Warehouse
at QUT.
Introduced mobile
web-based application.
Rolled out major
updates to staff
and student user
interfaces.
Release staff Digital
Workplace with new
responsive user
interface.
Moved staff and
student portals to
LookingGlass Portal.
Based on LifeRay.
2017
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THE NOW – A CRITICAL TOOL FOR THE UNIVERSITY
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Entry point to 270+ corporate
systems and applications
12 million unique sessions in
the last year
1.7 million unique searches
Visited from 180+ countries
Hosting 70+ applications
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MANY INTRANETS, MUCH DUPLICATION
— Many attempts at isolated
one-stop shops
— Over 20 separate intranets!!
— Duplicated QUT-wide content
— Result:
– Source of truth no longer clear
– Important QUT-wide content was
often out of date or conflicting
– Enterprise wide search impossible
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INTRANETS, INTRANETS EVERYWHERE!
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GLOBAL AND LOCAL CONTENT, ONE PAGE
— Consolidate 20+ intranets into
1 Digital Workplace
— Implemented unique content
presentation approach
Global content
— Appears in white box at top
— QUT-wide audience
Local content
— Appears in blue box
— Local audience, shown based on
users role (e.g Caboolture staff)
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EXAMPLE CONTENT PAGE
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ONE SEARCH FOR ALL
— A single search tool, accessible anywhere.
— Searches:
— Content (all websites 210+)
— People (staff and students)
— Learning data (units, classes)
— Applications
— Simple, easy to use mobile responsive user
interface
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ONE SEARCH FOR ALL
— User can customise their search
experience
— Preferences include:
— Default search type
— Number of results displayed
— Hide contact number
— Spell checking
— Show recent searches
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SEARCH PREFERENCES
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ONE SEARCH FOR ALL
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1.2+ million
unique searches in
last 12months
Top 10 Searches
library
academic calendar
MOPP
ELMO
blackboard
sharepoint
fileshare
Travel
It helpdesk
672,345
457,384
249,484
73,404 9,300 4,509
Searches by type
Content Student Staff
Unit Class Application
97% of users found their result within the first seven search results
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CUSTOMISEABLE
User can customise their
LaunchPad to suit their needs.
ONE LOCATION
User has all of their important
shortcuts in one location.
USER FRIENDLY
User interface is simple and
easy to use.
LAUNCHPAD AND APPLICATION DIRECTORY
BENEFITS
INTEGRATED
The LaunchPad is integrated throughout
the Digital Workplace (eg. Search).
MOBILE FRIENDLY
User interface uses mobile
responsive design.
SUSTAINABLE
Application content is self
managed by the application
owners.