Running an inclusive traveller programme, Caroline Pearson from Maiden Voyage speaks at Meon Valley Travel's, Return to Travel Event. Watch the video here: https://youtu.be/Rq6THsbqGdQ https://meonvalleytravel.com/

1. Return to Travel
- Post Event Slides -

2. Julian Munsey
Sales Director
meonvalleytravel.com
T: +44 (0) 116 264 5279
E: julianm@meonvalleytravel.co.uk
Introduction
On the 13th May 2021 we ran a digital event called Return To Travel. Below are the
materials from the event including links to the video content more information on our
new partnerships with CIBT Visa, Maiden Voyage and Trees4Travel.
Travel has changed for UK businesses. COVID, working from home, Brexit and travel
restrictions make for a minefield of challenges for Travel Managers. We seek to demystify
some of these changes, with these practical workshops on core changes for businesses
looking to return to travel.
The four topics include: Diversity, Digital Passports, Sustainability and Changes to VISAs.
We would love to help your business return to travel, so please reach out to me
personally: julianm@meonvalleytravel.co.uk

3. Carolyn Pearson - CEO
Maiden Voyage
The challenges of Building an Inclusive Travel Programme
Nico Nicholas - CEO
Trees4Travel
Sustainability a Once in a Life Time Opportunity
Julian Munsey
Meon Valley Travel
#ReturnToTravel – Covid Test, Digital Passports
Nigel Cleur – Key Account Manager
CIBT VISAS
Navigating the Complexities of Post-Brexit Travel
AGENDA
Watch the Video
Watch the Video
Watch the Video
Watch the Video

4. Carolyn Pearson - CEO
Maiden Voyage
The Challenges of Building an
Inclusive Travel Programme
Following a successful career leading technology and
eCommerce teams for well-known media and travel
brands, Carolyn left her corporate life to launch Maiden
Voyage. She is now a well-known speaker on the
subject of inclusivity in business travel safety and duty
of care and has been widely featured in the press
including the New York Times, CNN and Forbes.

5. RUNNING AN
INCLUSIVE
TRAVELLER
PROGRAMME

6. Est. 2008 as a global
social network for
female business
travellers

7. TRAINING & eLEARNING

8. OUR COMMUNITY
Global Ambassadors & connected business
travellers

9. TRAVEL
SAFETY TIPS

10. WHICH MINORITY GROUPS DO YOU
SPECIFICALLY SUPPORT

11. INCLUSIVE DUTY OF CARE IS NOT “ONE SIZE FITS ALL”!

12. INCLUSIVE DUTY OF CARE IS NUTS & BOLTS +
PERSONALISATION

13. RUNNING AN INCLUSIVE TRAVELLER
PROGRAMME
Key features
• Female
• LGBTQ+
• Ethnicity
• Seen and unseen disabilities

14. INTERSECTIONALITY
INTERSECTIONALITY

15. FEMALE TRAVELLERS

16. CHALLENGES
• Sexual harassment
• Sexual assault
• Dress codes
• Legal restrictions
• Cultural attitudes to women
• Non-verbal cues, greetings and
public displays of affection
• Handbag theft
• Stalking
• Pregnancy

17. ETHNICITY

18. CONSIDERATIONS
Implicit bias examples
• Passengers more commonly selected for
bags to be put in the hold
• Excessive screening and questioning by
airport and other security staff
• Travel documents under extra scrutiny
• Micro-aggressions when making
premium or luxury purchases
• Asian hate crimes

19. CHALLENGES
Implicit bias examples
• Residential status frequently
questioned at airport security
• Travellers more frequently
detained for additional
security interviews
• Assumption that the hotel
guest is a prostitute or thief
• Perception that the traveller
won’t be able to afford a
healthcare bill so given lower
priority treatment at a
medical facility

20. LGBTQ+ TRAVELLERS

22. CHALLENGES
70+ nations criminalise "consensual
sexual acts between persons of the
same sex in private over the age of
consent.“
Carries the death penalty in:
Iran
Mauritania
Saudi Arabia
Sudan
Yemen
(plus some parts of northern Nigeria
and Somalia

23. CHALLENGES
• Entrapment
• Incriminating apps, social media &
photos
• Public displays of affection
• Same sex occupants of a hotel
room or travelling with a same sex
partner
• Dress and other identifying signs
• Putting locals in danger
• Failure of authorities to investigate
crimes of homophobic violence

24. TRANSGENDER
The 13 countries who specifically
criminalise transgender people,
mostly using “cross-dressing”
laws are:
Brunei, the Gambia, Indonesia,
Jordan, Kuwait, Lebanon,
Malawi, Malaysia, Nigeria, Oman,
South Sudan, Tonga, and the
United Arab Emirates.
Iran’s Islamic Penal Code also
has severe punishments for
bending gender norms in your
expression

25. TRANSGENDER
Transgender travellers
• Invasive airport pat-downs
• Airport scanners & gender anomalies
• Overt outing and public humiliation
• Carrying or wearing medical
equipment, prosthetics
• Transit ports where intolerance exists
• Verbal abuse, physical violence

26. DISABLED TRAVELLERS

27. CONSIDERATIONS
• Passenger assistance
programmes
• Travel disruption will make
the end-to-end journey more
complex
• Prolonged customs checks
due to equipment and or
medication
• Ensure that the hotel has
food available and that it
meets your dietary needs
• Enquire in advance about
disabled access to buildings,
conferences etc.

28. CONSIDERATIONS
• Walking with a gait could be
confused with being drunk
• Few people with disabilities in
public
• Little or no disability
provisions
• Travel companions
• Guide dogs and service
animals

29. BEING A GOOD
MANAGER & ALLY
• Be diversity informed
• Don’t be afraid to ask questions
• Provide access to resources
• Empower employee choice
• Avoid misplaced intentions
• Take action based on feedback
• Be aware of context whilst
travelling
• Avoid accidental outing

30. EDUCATE YOURSELF & EDUCATE YOUR
BUSINESS TRAVELLERS

31. 2 MOST IMPORTANT QUESTIONS:
1. Are you comfortable taking this trip?
2. Is there anything you need from me/us to make you more comfortable in taking
the trip

32. RESPONSIBLE
BOOKING
• Accept that disabled
travellers may cost more per
head
• Accept that disabled
travellers may need more
time such as afternoon flights
and transits
• Smart sourcing of suppliers
• Seamless end-to-end journey
• Physical inspection of hotels

33. RESPONSIBLE
BOOKING
• Ground transportation needs
accessible vehicles
• Drivers to speak the
passenger’s language
• Provider’s able to write in the
travellers language for deaf
passengers
• Remove suppliers from the
programme that don’t
support inclusivity

34. WILL YOU DO ANYTHING DIFFERENT TO SUPPORT YOUR
DIVERSE TRAVELLERS

35. Questions?

36. CONNECT
WITH US
maiden-voyage.com
@maiden_voyage
maiden-voyage.com
@maiden_voyage

37. Thank You
for attending
Julian Munsey
Sales Director
meonvalleytravel.com
T: +44 (0) 116 264 5279
E: julianm@meonvalleytravel.co.uk