You have received the following feedback from a client after presenting an appraisal report: "The agent arrived late to our appointment and seemed to be in a hurry to leave, this didn't allow sufficient time for us to ask questions. Throughout the presentation there was no eye contact and I felt the agent wasn't trustworthy and just not interested. It seemed as though the agent viewed our home as an avenue to make money." a) Identify three (3) issues with your presentation according to the feedback. b) Identify two (2) techniques you would use to improve these issues for future presentations? c) Your Agency Principal has asked you to respond to this client. What method of communication would you use to reach out, and why?.