Seal of Good Local Governance (SGLG) 2024Final.pptx
Chapter 14
1. CAREER & ORG. TRANSITIONS
COMMUNICATION DURING
Ch. 14
2. At the local library, the employees
arrive on a Wednesday to discover that
a long-time employee’s desk has been
emptied of its content and the
employee’s name plate been removed.
3. What went through your minds and
what did you say to others as you
tried to figure out what had
happened?
4. You ask the supervisor about the
missing employee, and the
supervisor simply replies that the
employee no longer works at the
library.
5. What went through your minds and
what did you say to others as you
tried to figure out what had
happened?
6. The supervisor
adds that the
problem of money
missing from the
cash drawer for
fines and lost items
seems to have
been resolved.
7. Can we get a SUMMARY
of what happened? How
did you go from being
puzzled to making sense
of all of this?
8. @client @client @client
WEICK’S
SENSEMAKING
Sensemaking—the process
through which individuals
work to understand novel,
unexpected, or confusing
events. Occurs when the
expected state of the
world is different from the
observed state.
Attempts to answer
“What’s the story?” and
“Now what should I do?”
THEORY
1. Retrospective
Enactive of sensible
environments
2.
Social (agree on meaning)3.
Ongoing4.
Based on extracted cues5.
Driven by plausible
6.
Involves identity7.
9. Sensebreaking
• Challenges current understandings of a situation as
correct
Sensegiving
• Tries to influence others to accept a certain
interpretation of the situation
10. SENSEMAKING
Sensemaking—the process
through which individuals
work to understand novel,
unexpected, or confusing
events. Occurs when the
expected state of the
world is different from the
observed state.
Attempts to answer
“What’s the story?” and
“Now what should I do?”
THEORY
WEICK’S
11. Scamster: Available?
Me: I’m not. What did you want to meet about? I’m pretty open on Monday after
Thanksgiving or Tuesday after classes.
Scamster: I’m in a meeting right now and that's why i'm contacting you through here. I
should have call you, but phone is not allowed to be use during the meeting. I don't
know when the meeting will be rounding up, And i want you to help me out on
something very important right away.
Me: Do you need me to drive up or you could give me a call after the meeting?
Scamster: I need you to help me get an iTunes gifts card, I will reimburse you back as
soon as I get back to the office, it’s one of my best friend son birthday.
Me: Wait, what? You know you can pick one up at the Target down the street. If you
need to send it via email, I could help with that.
Scamster: Yes, The amount i want is $100 each in (3) piece so that will make it a total
of $300 l'll reimburse you back when I get to office. I need physical cards which you are
goiung to get from the store. When you get them, just scratch it and take a picture of
them and attach it to the email then send it to me here ok.
Me: Just to clarify — you want me to buy 3 separate iTunes cards with $100 each,
scratch them off and email them to you??
Scamster: Yes. Thanks.
Scamster: Do you get the cards.
Me: Actually, I need to get some for Christmas presents and get those mailed off. Do
you mind if I get a couple more?
Scamster: Ok do you get the $300 now, just send me that now.
Me: I am in traffic right now but I should be able to get them at the next Target - it’s not
too far. I should be able to get them and get home to scan them in in about 45 minutes
to an hour. You said it was for a boy right? Are there any specific card designs he
would want?
Scamster: Yes just ITunes gift card.
Me: Yes, but since it’s a gift don’t you want a pretty one. They have different designs.
I’m thinking blue since it’s a boy? How old is he?
12.
13.
14.
15. • Promotions
• Job transfers/relocation
• Career plateaus
• Relocations
• Downsizing
• Layoffs
• Mergers
• Growth
TYPES OF TRANSITIONS
INDIVIDUAL CAREER ORGANIZATIONAL LEVEL
16. SOME ORGANIZATIONAL TRANSITIONS
MERGERS & ACQUISITIONS1
1. Pre-Merger Phase
•Secretive talks
2. In-Play Phase
•Time between official
announcement and merger
3. Transition Phase
•Orgs begin to integrate
4. Stabilization Phase
•”Business-as-usual”
17. Consider the following hypothetical
mergers:
•Penny’s and Kohl’s
•KFC and Chick-fil-A
•Wendy’s and Arby’s
•Identify the technology and organizational
culture issues that would need to be
addressed with such a merger
•Evaluate the likelihood of success of such
a merger
18. SOME ORGANIZATIONAL TRANSITIONS
REDUCTIONS IN FORCE1
1. Pre-announcement phase
•Employees observe signs
of potential RIFs
2. Announcement phase
•General announcement
•Individual announcement
3. Post layoff phase
•Survivor guilt
19.
20.
21.
22. • Gulfs between CEO’s and employees’
pay mistrust
employee communication
• Lay-offs & downsizing employee loyalty
• Changes in “psychological
contract” (expectations of employer/
employee)
Importance of
23. Psychological ContractPerception of mutual obligations toward each other
of UK’s work-
force ready to
quit in 2005
59%
Relationship status: Non-committed
