5 Running Head: BPM and Process Candace Poole Business Process Management MT400 November 7, 2016 Amazon.com is a company that is based out of Seattle, Washington. The net sales of Amazon in 2015 was $107.01 billion. Amazon has over 230,800associates employed throughout the world. Amazon has 304 million worldwide active Amazon customer accounts. Amazon.com is a Fortune 500 e-commerce company situated in Seattle, WA. Amazon was one of the principal organizations to offer merchandise over the Internet for the first time in history. The organization was established by Jeff Bezos in 1994, and propelled in 1995. They began as an online book shop and afterward immediately expanded by including different things, for example, VHS tapes and DVDs, music CDs, programming, computer games, gadgets, MP3s, garments, furniture, toys and many other items. I have worked for Amazon.com for last 8½ years. So I was able to consult my company information and utilize the internet for any additional information needed. I started as a temporary associate and worked my way up to a Program Manager. I have been privileged to work at three different facilities in three different states. Customer Intimacy model is met by the company as it have full range of services available to serve the customers on order and it may assist customer to pick a wide range of services available from other suppliers at very short notice through contract arrangements like it sells Apple products in stores. The objective of the process is to ease customer in making orders and online shopping experience. The scope of the process begins from browsing and ends at order accomplishment service. There are a few people involved and affected by the process. Browse: It involves selection of ordered things from main store. Shop: This process help the customer in shopping. Manage Account:Account management process help the customer to check out and make payment securely. The Appian BPM Suite system requirements resemble to the mission and many other mission-critical platforms. It encompasses · Separate ranks for development, quality check, production, and failover · Enterprise section consists of hardware and at least 64 GB RAM and 200 GB of disk space per stack in model · Daily backups are maintained in case of disaster recovery · NFS utilized in system for mounted file and servers to support the data and application libraries It establish a strong link to Microsoft SQL Server databases and a financial data warehouse According to table the triggers were: · Lack of clear goals in process change · Unclear objectives for change · Too many complex things involved in ordering Amazon will benefit from this BPM · It consists of all essential phases required for business growth · All phases are clear enough to understood by every concerned person · Due to implementation of this BPM sales revenue will be boost up The process used for order placement and delivery is aligned with the strategy .

1. 5
Running Head: BPM and Process
Candace Poole
Business Process Management
MT400
November 7, 2016
Amazon.com is a company that is based out of Seattle,
Washington. The net sales of Amazon in 2015 was $107.01
billion. Amazon has over 230,800associates employed
throughout the world. Amazon has 304 million worldwide
active Amazon customer accounts.
Amazon.com is a Fortune 500 e-commerce company situated in
Seattle, WA. Amazon was one of the principal organizations to
offer merchandise over the Internet for the first time in history.
The organization was established by Jeff Bezos in 1994, and
propelled in 1995. They began as an online book shop and
afterward immediately expanded by including different things,
for example, VHS tapes and DVDs, music CDs, programming,
computer games, gadgets, MP3s, garments, furniture, toys and
many other items.
I have worked for Amazon.com for last 8½ years. So I was able
to consult my company information and utilize the internet for
any additional information needed. I started as a temporary
associate and worked my way up to a Program Manager. I have
been privileged to work at three different facilities in three
different states.
Customer Intimacy model is met by the company as it have full

2. range of services available to serve the customers on order and
it may assist customer to pick a wide range of services available
from other suppliers at very short notice through contract
arrangements like it sells Apple products in stores.
The objective of the process is to ease customer in making
orders and online shopping experience. The scope of the
process begins from browsing and ends at order accomplishment
service. There are a few people involved and affected by the
process. Browse: It involves selection of ordered things from
main store. Shop: This process help the customer in shopping.
Manage Account:Account management process help the
customer to check out and make payment securely.
The Appian BPM Suite system requirements resemble to the
mission and many other mission-critical platforms. It
encompasses
· Separate ranks for development, quality check, production,
and failover
· Enterprise section consists of hardware and at least 64 GB
RAM and 200 GB of disk space per stack in model
· Daily backups are maintained in case of disaster recovery
· NFS utilized in system for mounted file and servers to support
the data and application libraries It establish a strong link to
Microsoft SQL Server databases and a financial data warehouse
According to table the triggers were:
· Lack of clear goals in process change
· Unclear objectives for change
· Too many complex things involved in ordering
Amazon will benefit from this BPM
· It consists of all essential phases required for business growth
· All phases are clear enough to understood by every concerned
person
· Due to implementation of this BPM sales revenue will be
boost up
The process used for order placement and delivery is aligned

3. with the strategy of company in a way to place ease on the
customer, to make a permanent customer and to facilitate
customer on portal by providing all items.
According to table 13.6, it falls in the category of products
services and supplier relations. As it deals with process and
customer service relations.
Reference:
Davies, Matt. (2013) "Data-Driven BPM: Making "Big Data"
Actionable." RSS. Smart Data Collective Data centre
Goodfellow, Pam. (2012) "Amazon #1 In Customer Service, But
Will This Lead To Sustainable Loyalty?" Forbes. Forbes
Magazine
Jeston, John, Nelis, Johan. (01/2014). Business Process
Management, 3rd Edition. [VitalSource Bookshelf Online].
Retrieved from
https://kaplan.vitalsource.com/#/books/9781136172984/
Kucera, Danielle 2012) "Amazon Acquires Kiva Systems in
Second-Biggest Takeover."Bloomberg.com. Bloomberg, 19 Mar.
2012. Web. 29 Sept. 2013.
Manjoo, Farhad. (2013) "Amazon's New Push for Same-Day
Delivery Will Destroy Local Retail."Slate Magazine

4. Richardson, Clay. (2013) "Big Process." Big Data Ain't Worth
Diddly Without Big Process. Forrester,
Kaplan University School of Business
MT 400 Unit 4 Assignment
Unit 4 Assignment
Unit 4 Assignment: Stakeholders, Metrics, and Quick Wins
In this Assignment, you are going to evaluate a specific
business process based on criteria
detailed below. If you already have selected a business process,
continue using that and
skip to the next paragraph. If you have not yet selected the
business process you will
use for these Assignments, then begin by selecting one. Email
your instructor and clearly
describe the objective of this process, the participants, and the
strategic significance for
the company. The business process you select must have a clear
beginning and an end,
with identifiable, specific steps. Your instructor will confirm
that the process you selected is
suitable or will ask you to select another one.
Part 1: The Stakeholders
Answer the following questions:
1) Who are the stakeholders in your selected business process,
besides those that

5. are directly involved in the execution of it? List at least two
people/groups and
explain their relationship/ connection to the process. Also
describe what they
expect from this project.
2) What is this process intended to accomplish? What
constitutes success? Focus on
the selected process, not the organization in general. Be specific
about both of
these elements (definition of goals and success).
Part 2: Metrics
List three metrics that you think can help you quantify the
performance of the selected
business process currently. List and define the metrics clearly,
explain why each metric is
important in the assessment of the process, and then give an
example of the statistic units.
For example, if your metric is “speed of processing,” it may be
defined by how quickly each
employee audits a tax form, and the example would be that “on
average you would expect
eight tax forms audited per hour.”
Metric 1:
1. Definition
2. Significance in assessment
3. Example
Repeat this format for all three.
Part 3: Quick Wins

6. Identify two quick wins for your process. For each, describe (a)
what they are, (b) how they
can be accomplished quickly and (c) why they will provide a
boost to the project.
Directions for Submitting Your Assignment
Kaplan University School of Business
MT 400 Unit 4 Assignment
Compose your Assignment as a Microsoft Word document and
save it as Username-
MT400- Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 4.docx).
Submit your file by selecting the Unit 4: Assignment Dropbox
by the end of Unit 4.
Grading note: In the grading rubric below, you will see a
section on analysis and critical
thinking. The points in this section will partly be based on your
ability to apply the concepts
discussed in your Assignment to the specific circumstances and
details of the
process/organization you selected. Writing in general terms
without applying the concepts
and analyzing your specific project may get you points for
content section, but you will lose
points in the analysis section.
Review the grading rubric below before beginning this Activity.

7. Assignment grading rubric = 120 points
Unit 4 Assignment: Stakeholders, Metrics and Quick Wins
Content, Focus, Use of Text,
and Research
Points
Possible
Points
Earned
Described the stakeholders in the
process, their relationship, and their
expectations
20
Described goals for this project and
how success would be defined
20
Identified three metrics that can be
used in assessing the process
20
Identified two quick wins 20
Analysis and Critical Thinking
Responses demonstrated critical

8. thinking and analysis and exhibited
application of information.
20
Spelling, Grammar, APA Format
Clear business writing; spelling and
grammar acceptable; effective use of
APA; followed the required format
and instructions
20
Total 120
Metric 1:Part 3: Quick Wins