Innovation, RASCI Models and Performance Management 6.docx

Innovation, RASCI Models and Performance Management
6
Candace Poole
Business Process Management
MT400
December 1, 2016
It is very important stage when we talk about innovative ideas.
It is composed of many ideas, data, wishes and thoughts that
can be combined together to form a good project. Amazon is a
giant size company in the world of innovations. Its infect base
on innovative idea to sell online books and digital contents
when people were not able to think that this idea will be of
million dollars’ worth one day.
Activity: I-Click
1-Click is a fast and easy way to order from Amazon.com it
works with one click of a button. 1-Click is automatically
operated just after the customer places their first order
with Amazon.co.uk. By setting 1-Click so that it you will enable
the site to remembers key details of you such as delivery

addresses and contact numbers.
The objectives of the activity
· To provide ease of shopping experience with Amazon
· To facilitate the customer
· To save time
· To minimize the cost and maximize customer satisfaction
· To add amazing experience for shoppers who like to shop
online within few minutes
· To check out quickly
· Its designed to get free in just 30 seconds for order placement
Deficiencies:
· It may involve risk of hacking
· Due to large data base wrong order or address may be given
Participants in this project
Project monitoring team
Role of Project Mentoring team is unparalleled because this
team is responsible to make sure that the project is a success.
IT management Team:
Top responsibility lies with IT management team. They will
initiate the project, design software that will remember the
details then test it whether it works on desired objectives or not.
The follow up team
This team traces each activity pertaining the project and when
anything goes wrong or a delay is noticed, that team brings the
right people in the system to alert.
Marketing Team:
This team will be required to design a marketing plan that
will market this activity of 1-click and catch the attention of
mobile phone users.. This team will play its roel once the
project of one click will be ready for use.
RASCI Model is used by project managers to allocate the
responsibility it’s utilized heavily in the innovation and
promotional process so as to yield the viable results. The model
is helpful in assigning and displaying the responsibilities of
individual’s jobs in the project.
RASCI is composed of

R- Responsibility
A-Accountability
S-Support
C-consulted
I-informed
Performance Management represents the process of tracking
the project sourcing including data and interpreting the data to
make feasible conclusions. This process of planning involved
her for an action is a hectic task. There are many reasons for
this like customer satisfaction score, employees’ satisfaction
scores, productivity, cash flow and gross marginal that are much
important for performance judgments.
A summary of the RASCI model for one click project designing
and implementation
Responsibility
Managing director
Financial director
Facility manger
Chief IT officer
Human resource director
IT management
informed
accountable
accountable
Informed
Facility management
informed
accountable
Human resource
responsible

supports
Informed
Accountable
Financial management
accountable
accountable
informed
Hiring
informed
consulted
Supports
Consulted
Accountable
Roles:
IT management Team:
Top responsibility lies with IT management team. They will
initiate the project, design software that will remember the
details then test it whether it works on desired objectives or not.
Facility Management:
This team will be responsible to check whether there are enough
resources to meet out this activity or not.
Human Resource and Hiring
This team will hire the competent professionals who will be
responsible for completing the one click project.
Financial Management
As the name depicts will look after financial resources required
to carry the project successfully.
Performance of employees is fundamental for the success of this
project. Following key metrics are important to measure the
performance of team.
Operational Metrics:
Online Application Performance
The average time it will take to render a screen or page to

provide the required data. It is also helpful for measuring the
variability of performance. Expected target it to take less time
in order to fill the clients detail after the first purchase and
respond quickly. It will fit the objective of one click to save
time.
Financial metrics
Budget variance.
As the name shows in this metric we compare the actual costs
compared to budgeted costs. Customer Metrics. Expected target
is to build One-Click within the projected budget. It will met
the objective of low cost with greater benefit.
Customer Lifetime Value (CLV):
Minimizing cost isn’t the only solution to retain customer
for long time. CLV metrics is used to analyze the ratio of your
customer acquisition. CLV is helpful in analyzing the
value your organization is getting from a long-term customer
relationship. Expected target is to retain the client for life time
so that company could reap better profit he will come again and
again to buy from Amazon due to easy process. In case One
click succeed in getting life time customer it will fit in the
objective of shopping ease and amazing experience for customer
to shop online.

References
Aguinis, H. 1. (2009). Performance management. Upper Saddle
River, N.J.: Prentice Hall,
Ashdown, L. (2014). Performance management. [Electronic
references]. London; Philadelphia,
PA: Kogan Page, 2014.Casanova, D. (2012). Avoided crossings,
conical intersections, and low-
Lying excited states with a single reference method: The
restricted active space spin-flip
Configuration interaction approach. Journal of Chemical
Physics, 137(8), 084105. doi:10.1063/1.4747341.
Dodgson, M. 1, & Gann, D. (2010). Innovation: a very short
introduction. Oxford; New York:
Oxford University Press.
Dodgson, M. 1. (2002). Innovation: management, policy &
practice. North Sydney, N.S.W.:
Content Management.
Pulakos, E. D. (2009). Performance management: a new
approach for driving business results.
Chichester, West Susssex, U.K.; Malden, MA: Wiley-Blackwell.
Wienclaw, R. A. (2010). Performance appraisal. Research
Starters: Business (Online Edition),
Responsibile
Tell the person responsible for completing the given duties.
The department or individual person entrusted with a given task
for this project.
Accountable

This is the section in which the person or group inchagre of the
whole fuction is explained.
This is the approver of the project.
Support
The person who has provided guidance and aid in the project.
Such indivduals are readily available fromthe iitation to closing
stage of project
Consulted
Informed
This stage incorporates the person who acts as an advicer for
the whole projetc at each stage.
this stage involves the right bodiesto be entrusted with the
information about the whole project.

6
Running Head: MT400
Candace Poole
MT400
November 14, 2016
When we want to do progress we need expert advice and
without expert advice it's too tough carry things according to
objectives of company. To move in excellence zone companies
use stakeholder engagement in order to improve their corporate
policies. Stakeholders are of two types internal as well as
external.
I selected Amazon and stake holders of Amazon includes
· Customers: They are related to the company in relation to
sales and their objective is to get quality products like books
digital contents and all other products company sells that
customers use on daily basis.
· Suppliers: They supply different things to company and want
development in company so that they can sell more to the

company and reap good profits.
· Society: Amazon help many social communities like orphan
houses, hunger trust and many other NGO's for welfare cause,
their main objective is progress of company so that they can
get more help from company.
· Governments: Government is a main stakeholder because
government offer certain subsidies and collect taxes from
company.
· Shareholders and the financial community: Shareholder want
the development of company as they share profit of company
and all those financial institutes who lends to the company also
share profit and dividends.
Process is intended to provide its customer
knowledgeable digital contents and cloud computing facilities
to the general public in order to raise educated community.
Success is to accomplish the goal of providing quality contents
and solution to cloud computing. Goal is to effective contents
and to make agreements with supplier in order to accomplish the
order of client.
Metric 1: Customer Satisfaction Score:
1. Definition:
To make customer happy and service quality better in order to
reach on apex of success.
2. Significance in assessment
Customer satisfaction is the key player to accomplish all goals
and objectives of company.
3. Example: To check via surveys whether customers are
satisfied and happy with services of company.
Metric 2: Perfect order percentage (POP)
1. Definition: An effective measure to check the percentage of
orders that are perfectly taken processed, and accomplished
according to the exact need of customer.
2. Significance: It's very important measure to check whether

POP will accomplish the goal of quality milk of company.
3. Example: To check the list of order processing and customer
feedback
Metric 3: Gross Margin
1. Definition: What percent of Profit Company is reaping from
each sale?
2. Significance: Its main indicator or metric of success in any
process. It ensures whether company is on right track to
accomplish its goals.
3. Example: Amazon reaping 31.91% gross margin on sale of
ecommerce related products and cloud computing services.
Identify two quick wins for your process. For each, describe a
quick win is a visible improvement in the process of anything
company or office make, it results in immediate benefit, and can
be delivered quickly after the project starts.
Two Quick Wins
1. (a) What they are: Training of staff
(b) How they can be accomplished quickly: On job training will
boost up the service and efficiency quickly. Moreover there will
be no extra cost on training.
(c) Why they will provide a boost to the project: It will help to
boost up the productivity of employees and they will be able to
increase the production as a result sales will increase.
2. (a) What they are: Change inefficient process in order
taken service
(b) How they can be accomplished quickly: Identify what is
unnecessary process involved in order taking form and quit that
phase instantly and introduce an effective change.
(c) Why they will provide a boost to the project: They will
boost sales and revenue of company by increasing clientage.

References
Chang, R.Y. and Morgan, M.W. (2000). Performance
scorecards: Measuring the right things in the real world. San
Francisco: Jossey Bass.
Barnett, W. P., M. Feng, and X. Luo(2014) "Social Identity,
Market Memory, and Firstmover Advantage." Industrial and
Corporate Change (2012): 1-31. Oxford Journels. Web.
Gross, Doug.(2014) "Amazon's Drone Delivery: How Would It
Work?" CNN. Cable News Network, 2 Dec. 2013. Web. 10 Nov.
2014.
https://d0.awsstatic.com/analyst-
reports/IDC_Business_Value_of_AWS_May_2015.pdf
5
Running Head: BPM and Process
Candace Poole
MT400
November 7, 2016

Amazon.com is a company that is based out of Seattle,
Washington. The net sales of Amazon in 2015 was $107.01
billion. Amazon has over 230,800associates employed
throughout the world. Amazon has 304 million worldwide
active Amazon customer accounts.
Amazon.com is a Fortune 500 e-commerce company situated in
Seattle, WA. Amazon was one of the principal organizations to
offer merchandise over the Internet for the first time in history.
The organization was established by Jeff Bezos in 1994, and
propelled in 1995. They began as an online book shop and
afterward immediately expanded by including different things,
for example, VHS tapes and DVDs, music CDs, programming,
computer games, gadgets, MP3s, garments, furniture, toys and
many other items.
I have worked for Amazon.com for last 8½ years. So I was able
to consult my company information and utilize the internet for
any additional information needed. I started as a temporary
associate and worked my way up to a Program Manager. I have
been privileged to work at three different facilities in three
different states.
Customer Intimacy model is met by the company as it have full
range of services available to serve the customers on order and
it may assist customer to pick a wide range of services available
from other suppliers at very short notice through contract
arrangements like it sells Apple products in stores.
The objective of the process is to ease customer in making
orders and online shopping experience. The scope of the
process begins from browsing and ends at order accomplishment
service. There are a few people involved and affected by the
process. Browse: It involves selection of ordered things from
main store. Shop: This process help the customer in shopping.
Manage Account:Account management process help the
customer to check out and make payment securely.

The Appian BPM Suite system requirements resemble to the
mission and many other mission-critical platforms. It
encompasses
· Separate ranks for development, quality check, production,
and failover
· Enterprise section consists of hardware and at least 64 GB
RAM and 200 GB of disk space per stack in model
· Daily backups are maintained in case of disaster recovery
· NFS utilized in system for mounted file and servers to support
the data and application libraries It establish a strong link to
Microsoft SQL Server databases and a financial data warehouse
According to table the triggers were:
· Lack of clear goals in process change
· Unclear objectives for change
· Too many complex things involved in ordering
Amazon will benefit from this BPM
· It consists of all essential phases required for business growth
· All phases are clear enough to understood by every concerned
person
· Due to implementation of this BPM sales revenue will be
boost up
The process used for order placement and delivery is aligned
with the strategy of company in a way to place ease on the
customer, to make a permanent customer and to facilitate
customer on portal by providing all items.
According to table 13.6, it falls in the category of products
services and supplier relations. As it deals with process and
customer service relations.

Reference:
Davies, Matt. (2013) "Data-Driven BPM: Making "Big Data"
Actionable." RSS. Smart Data Collective Data centre
Goodfellow, Pam. (2012) "Amazon #1 In Customer Service, But
Will This Lead To Sustainable Loyalty?" Forbes. Forbes
Magazine
Jeston, John, Nelis, Johan. (01/2014). Business Process
Management, 3rd Edition. [VitalSource Bookshelf Online].
Retrieved from
https://kaplan.vitalsource.com/#/books/9781136172984/
Kucera, Danielle 2012) "Amazon Acquires Kiva Systems in
Second-Biggest Takeover."Bloomberg.com. Bloomberg, 19 Mar.
2012. Web. 29 Sept. 2013.
Manjoo, Farhad. (2013) "Amazon's New Push for Same-Day
Delivery Will Destroy Local Retail."Slate Magazine
Richardson, Clay. (2013) "Big Process." Big Data Ain't Worth
Diddly Without Big Process. Forrester,
Kaplan University School of Business
MT400 Unit 8 Assignment
Establishing Baselines and Assessing Success

In this Assignment, through the development of pilot studies
and contingency
plans, you will engage in developing the following professional
competencies:
● Write an action plan
In this Assignment, you are going to evaluate a specific
business process based on
criteria detailed below. If you already have selected a business
process, continue
using that and skip to the next paragraph. If you have not yet
selected the
business process you will use for these Assignments, then begin
by selecting
one. E-mail your instructor and clearly describe the objective of
this process, the
participants, and the strategic significance for the company. The
business process
you select must have a clear beginning and an end, with
identifiable, specific steps.
Your instructor will confirm that the process you selected is
suitable, or ask you to
select another one.
For this Assignment, write a paper that answers the following
questions (use the
subheadings/numbered questions below to organize your paper):
P A R T 1 – I M P L E M E N T AT I O N S T R AT E G I E
S
In the first section, you will use critical thinking skills to tackle
the problem of
revised process implementation. You will evaluate various

implementation
strategies and pick the best option for your project.
Analyze the suitability of the four implementation strategies
discussed in your book
to your project, determine the best one and describe how you
would design the
implementation for your specific process based on this strategy.
● For each strategy explain the specific pros and cons of using
it for your
project. Do not simply repeat the generic pros/cons from the
book- your
analysis should be based on how each strategy applies to the
process you
selected and the nature of your selected organization. Discuss
the makeup
of your organization as well as the requirements of your process
and
anticipate how each strategy may experience difficulties.
● Select the one you think will work the best in your situation.
Justify your
selection.
● Explain how this strategy must be customized for your
selected process.

How would you design the rollout process? What would be
required for the
success of this strategy when implementing your revised
process?
PART 2 – ESTABLISHING BASELINES
To begin with, list three metrics that you think can help you
quantify the
performance of the current process. List and define the metrics
clearly, explain why
each metric is important in the assessment of the process and
then give an
example of the statistic units. For example, if your metric is
“speed of processing” it
may be defined by how quickly each employee audits a tax
form, and the example
would be that “on average you would expect 8 tax forms audited
per hour.” If you
have already done this in a previous Assignment, you may copy
and paste a
summary from that Assignment.
Then, revisit the metrics that you selected for your baseline. For
each metric,
clearly discuss the following:
1) Describe what the metric is: how is it calculated and used
currently?
2) As far as being used as a justifiable project goal, what kind
of a change in
this metric would constitute success? How did you arrive at this
figure? If

this target change figure is not possible to estimate now, then
describe how
you would compute it if you were actually carrying out this
project: who
would be involved and where would the data come from?
P A R T 3 – C A S E A N A L Y S I S
Read the following case study and answer the questions at the
end.
In 2009 it was decided that ABC Tire Company would
implement a BPM project
with the following goals:
● Decrease the labor cost per tire and
● Increase profit from each tire sold by 5%.
To track the success (or failure) of the project they determined
the following
baseline data for 2009.
Total # of

Tires Sold
Materials
Cost Per
Tire
Labor
Cost Per
Tire
Average
Retail
Price
Per Tire
Average
Profit Per
Tire
22,594 $21.23 $12.67 $119.00 $85.10
After implementing the BPM project ABC Tire Company
reviewed the value of the
project after a year and identified the following information:
Total # of
Tires
Sold
Total Materials
Cost
Total Labor
Cost

Average
Retail
Price Per
Tire
27,669 $533,450.00 $397,555.00 $122.13
Using the data provided above, calculate and fill in the
following table (show all
your work; completing the table without the calculations will
result in no credit):
Materials
Cost Per
Tire
Labor
Cost
Per
Tire
Average
Profit Per
Tire
% Increase
or
Decrease in
Materials
cost Per
Tire
% Increase
or
Decrease in

Labor cost
Per Tire
% Increase
or Decrease
in Average
Profit Per
Tire
After the table is complete, address the following questions:
1. Why is it important to ensure that the baseline data is
accurate?
2. Was the project successful? Why or why not?
Directions for Submitting Your Project
Compose your Assignment as a Microsoft Word document and
save it as
Username-MT400- Assignment-Unit#.docx (Example: TAllen-
MT400
Assignment-Unit 8.docx). Submit your file by selecting the Unit
8: Assignment
Dropbox by the end of Unit 8.

Grading note: In the grading rubric below, you will see a
section on analysis and
critical thinking. The points in this section will partly be based
on your ability to
apply the concepts discussed in your Assignment to the specific
circumstances
and details of the process/organization you selected. Writing in
general terms
without applying the concepts and analyzing your specific
project may get you
points for content section, but you will lose points in the
analysis section.
Review the grading rubric below before beginning this activity.
Assignment grading rubric = 120 points
Unit 8 Assignment: Establishing Baselines and Assessing
Success
Content, Focus, Use of Text and Research: Points
Possible
Points
Earned
Analyzed the pros and cons of all four implementation
strategies with respect to selected process and justified the
best fit.
30
Selected and justified metrics to be used for establishing a
baseline. 20

Calculated the correct values for the table in question 3.
15
Answered the questions correctly in question 3. 15
Analysis and Critical Thinking
Responses demonstrated critical thinking and analysis and
exhibited application of information.
20
Spelling, Grammar, APA Format
Clear business writing. Spelling and grammar are
acceptable. Effective use of APA. Followed the required
format and instructions.
20
Total 120

Part 1 – Implementation StrategiesPart 3 – Case analysis

Innovation, RASCI Models and Performance Management 6.docx

Recommended

Recommended

More Related Content

Similar to Innovation, RASCI Models and Performance Management 6.docx

Similar to Innovation, RASCI Models and Performance Management 6.docx (20)

More from jaggernaoma

More from jaggernaoma (20)

Recently uploaded

Recently uploaded (20)

Innovation, RASCI Models and Performance Management 6.docx