2. Our Aims for the workshop
Objec'ves:
to
explore
the
following
ques'ons
• What
is
resilience
and
how
does
it
apply
to
us?
• How
resilient
are
we?
• How
can
we
work
together
to
become
more
resilient
as
a
team?
Outcomes:
• Greater
understanding
of
the
team’s
strengths
and
how
these
can
be
used
to
enhance
performance.
• An
ac4on
plan
devised
by
the
team
to
support
its
development
in
line
with
team
goals
and
aspira4ons.
3. Team Charter for this workshop
We
will
be
working
together
with:
• Openness
• Confiden4ality
• Self
awareness
• Awareness
of
others
(empathy)
• Self
management
My
role
is
to
provide
a
safe
place
for
you
to
explore
some
issues
together.
What
would
you
like
to
add
to
this
list
that
we
should
all
be
accountable
for?
6. Time & Exchange
I
joined
the
team
in…
The
biggest
change
that
has
taken
place
since
then
is…
What
I
like
most
about
my
team
is…
The
biggest
challenge
facing
our
team
is…
7. What is resilience?
• “Resilience
is
being
able
to
bounce
back
from
setbacks
and
to
keep
going
in
the
face
of
tough
demands
and
difficult
circumstances,
including
the
enduring
strength
that
builds
from
coping
well
with
challenging
or
stressful
events”.
Cooper,
Flint-‐Taylor
&
Pearn
(2013)
Resilient
teams
are
made
up
of
resilient
people.
And
resilient
people
have
a
dis4nct
way
of
approaching
the
world.
They
adapt
to
the
challenges
that
life
throws
them.
They
don't
view
stress
as
something
to
be
avoided
but
as
an
opportunity
to
grow.
And
it's
this
mind-‐set
-‐
and
the
ac4ons
that
go
with
it
-‐
that
helps
them
cope
so
well
with
stress.
8. 5 Characteris<cs of Resilient Teams
• Strong
Social
Support
Network
• Good
Physical
Well-‐being
• Strong
Sense
of
Purpose
• Effec4ve
Self/Team
Management
• Posi4ve
Mind-‐set
10. Ac<on steps for improving team resilience
Task
Part
1
1.
Iden4fy
the
factors
leading
up
to
the
parent
storming
out
of
recep4on.
2.
How
could
this
situa4on
have
been
handled
differently?
• By
the
individual
recep4onist
• By
the
front
office
team
• By
the
organisa4on
11. Ac<on steps for improving team resilience
Task
Part
2
• Each
group
come
up
with
your
own
scenario
–
a
common
one
based
on
real
occurrences
that
adds
to
stress/
or
are
challenging
• Iden4fy
the
factors
• What
could
be
done
differently?
• What
alterna4ve
strategy
could
be
employed?
You
will
be
asked
to
present
your
response
as
a
team
in
20
minutes.
12. A Team is…
“A
group
of
people
who
work
together
towards
a
common
goal,
in
a
coordinated
manner
and
providing
a
superior
result
to
that
produced
by
a
group
of
individuals
working
independently
under
the
same
banner.”
(Bandura,
1999)
22. Team Affirma<on
Rules:
Start
with
‘I’
or
‘We’
Describes
a
desirable
future
behaviour
in
the
present
tense
Contains
an
emo4on
word
that
works
for
you
(collec4vely)
Example:
In
this
office
we
always
show
our
genuine
apprecia4on
of
each
other
by
a
smile
or
a
kind
word.
