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e-Delivery Team

Government Gateway & DotP
Service Delivery Executive Report
February 2004

e-Delivery Team
Alan Mather
Re...
Contents:
e-Delivery Team

Overview:
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒

Live Services
Government Gateway Services
Service Implementation – U...
Live Services
e-Delivery Team

⇒ To the end of February, total availability excluding planned maintenance is:
⇒ 99.87% for...
Government Gateway Services
e-Delivery Team

⇒
⇒
⇒
⇒

⇒
⇒
⇒
⇒
⇒

Duty Deferment
Electronic Statements
Rebated Oils
Tied Oi...
Government Gateway - Upcoming Service Releases
e-Delivery Team
1 Mar

8 Mar

15 Mar

22 Mar

29 Mar

RPA e-IACs

WP 279

D...
Government Gateway Development
e-Delivery Team

⇒ Release of 1.6.4/5 deployed successfully on 11 th February 2004 with act...
DotP - Homepages
e-Delivery Team
CHAI Homepage

Department of Health Homepage

Online Government Store
Homepage (Directgov...
DotP - Directgov
e-Delivery Team

Overview:

⇒ Directgov successfully launched on 1st March 2004
⇒ Day 1 saw over 25,000 p...
DotP Development
e-Delivery Team

⇒ DotP 2.1 successfully launched with Verity search for OeE on 13 th February
⇒ DotP 2.1...
Government Gateway - Production Availability
e-Delivery Team
% Availability

Unplanned
100.00

100.00

100.00

100.00

100...
Government Gateway - Reference Availability
e-Delivery Team
Unplanned
100.00

100.00

100.00

100.00

100.00

100.00

100....
Government Gateway - ISV Availability

%

Availability

e-Delivery Team
Unplanned
1 00.00

10 0.00

1 00.00

10 0.00

99 ....
Government Gateway - Payment Engine Availability
e-Delivery Team
Unplanned

% Availability

100.00

100.00

100.00

100.00...
Government Gateway – Secure Mail Availability
e-Delivery Team
Unplanned

% Availability

100.00

100.00

100.00

100.00

1...
Government Gateway - Helpdesk Availability
e-Delivery Team
Unplanned
100.00

Feb- 03

% Availability

100.00

100.00

Mar-...
DotP - UKonline Availability
Percentage Availability

e-Delivery Team
Unplanned
100.00

100.00

100.00

100.00

100.00

10...
Percentage Availability

DotP - OeE Availability
e-Delivery Team
Unplanned
100.00

100.00

100.00

100.00

100.00

100.00
...
DotP - DH Availability
Percentage Availability

e-Delivery Team
Unplanned
100

100
99.8
99.6
99.4
99.2
99
98.8
98.6
98.4
9...
Government Gateway – Submissions
e-Delivery Team
Financial Year to Date Cumulative

Cumulative Submissions since 1/4/2001 ...
Government Gateway - Total Submissions Analysis
2002/3 and 2003/4

e-Delivery Team

Year on Year Total Submission Analysis...
Government Gateway – Submission Authentications
e-Delivery Team

Successful Submission Authentications since April 2001

S...
Government Gateway - Active Enrolments
e-Delivery Team
3500000

3000000

Volume

2500000

2000000

1500000

1000000

50000...
DotP – Usage on UKonline
e-Delivery Team

1,000,000
900,000
800,000
700,000

Volume

600,000
500,000
400,000
300,000
200,0...
DotP – Usage on OeE
e-Delivery Team

45,000

40,000

Month
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04

35,000...
DotP – Usage on DH
e-Delivery Team
60,000

50,000

Volume

40,000

30,000

20,000

10,000

0
16-Feb 17-Feb 18-Feb 19-Feb 2...
DotP – Search Usage on UKonline
e-Delivery Team

350,000

300,000

Month
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
...
DotP - Advanced Search Usage on UKonline
e-Delivery Team

40,000

Advanced Search

35,000

Date
Feb-03
Mar-03
Apr-03
May-0...
DotP - Interesting Statistics for UKonline
e-Delivery Team

Category Analysis for UKonline for February 2004

Category
Hom...
Service Implementation – Overview
e-Delivery Team

⇒ The Service Implementation team expect to deliver 8 new Gateway servi...
Government Gateway - Projects in Delivery
e-Delivery Team
Mar
03

As at: March 2004

ODPM

GASP3

May
03

Jul
03

Sep
03

...
Government Gateway – Additional Projects in Delivery Programme
e-Delivery Team
Inland Revenue:

DEFRA:

WP 537 – Mandatory...
Government Gateway – Additional Projects in Delivery Programme
e-Delivery Team
DWP:

Northern Ireland:

WP 546 – 3rd Party...
Government Gateway - Projects in Pipeline (Pre-engagement)
e-Delivery Team
Nov
03
Compensation Recovery
Service

Jan
04

M...
Government Gateway – Local Government
Projects in Delivery Q1 2004

e-Delivery Team

In Delivery:
Borough Council of King’...
Government Gateway – Local Government
Projects in Delivery/in Pipeline Q2 2004

e-Delivery Team

Wolverhampton

⇒Pilot sit...
Projects Live on Gateway or DotP as of February 2004
e-Delivery Team
Dec
01
Duty Deferment

WP23

Electronic VAT Returns

...
DotP – Enhanced pan-government search
e-Delivery Team

Overview:
Nov
03
Build

Stabilisation

Spidering of all Govt
conten...
DotP – Commission for Healthcare Audit and
Inspection (CHAI)

e-Delivery Team

Overview:
Jan
04

Mar
04

Feb
04
Design

Bu...
DotP Phase II – Release 2.2
e-Delivery Team

Overview:
Nov
03

Dec
03

Jan
04

Mar
04

Feb
04

Apr
04

May
04

Jun
04

Jul...
DotP Phase II – Release 2.3
e-Delivery Team

Overview:
Jan
04

Feb
04

Mar
04

Apr
04

May
04

Jun
04

Jul
04

Aug
04

Sep...
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UK e-Government Shared Services Status Report - February 2004

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An update from February 2004 on how UK Government's Shared Services were performing. Includes the Government Gateway, DotP, Direct.gov and other services.

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UK e-Government Shared Services Status Report - February 2004

  1. 1. e-Delivery Team Government Gateway & DotP Service Delivery Executive Report February 2004 e-Delivery Team Alan Mather Report Collated by Filippa Price 1
  2. 2. Contents: e-Delivery Team Overview: ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ Live Services Government Gateway Services Service Implementation – Upcoming Service Releases Government Gateway Development DotP – Homepages DotP - Directgov DotP Development eDt Risks and Issues Availability: ⇒ ⇒ Gateway Production, Reference, ISV, Payment Engine, Secure Mail, Helpdesk DotP Ukonline, OeE, DH Usage: ⇒ ⇒ ⇒ Gateway Submissions, Submission Authentications, Active Enrolments DotP Ukonline, OeE, DH DotP Search, Advanced Search, Interesting Statistics for UKonline Rollout Plans: ⇒ ⇒ ⇒ Gateway in delivery, in pipeline DotP development – Search, CHAI, Release 2.2, Release 2.3 Future product development 2
  3. 3. Live Services e-Delivery Team ⇒ To the end of February, total availability excluding planned maintenance is: ⇒ 99.87% for Production Gateway over the past 12 months ⇒ 99.92% for ukonline.gov.uk over the past 12 months ⇒ 99.82% for OeE since go live on 24th June 2003 ⇒ Cumulative Growth since April 2001: ⇒ Gateway Submissions (exceeded 2.3 Million in February 2004): ⇒ 22.63% increase month on month ⇒ 162.52% increase year on year ⇒ Cumulative Growth since February 2001: ⇒ Gateway Active Enrolments (exceeded 3.2 Million in February 2004): ⇒ 5.16% increase month on month ⇒ 149.17% increase year on year ⇒ Initial Live Service engagement made with business.gov. The Service Definition and necessary escalation channels are now ready for go live ⇒ IR PAYE enrolments increased by 31.86% since last month with an overall increase of 225.60% year on year 3
  4. 4. Government Gateway Services e-Delivery Team ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ Duty Deferment Electronic Statements Rebated Oils Tied Oils Electronic Binding Tariff Information Application Form (eBTI) VAT EC Sales Lists Electronic Declaration (ECSL) VAT Variations (eServices) VAT Returns (eServices) e-VAT Returns (old) New Export System ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ PAYE Online for Employers Tax Credits Online Corporate Tax Online Self Assessment Online Self Assessment Online for Trusts Self Assessment Online for Partnerships ⇒ ⇒ ⇒ Export Licence Application ⇒ ⇒ ⇒ Child Benefit Online Carer’s Allowance ⇒ ⇒ ⇒ ⇒ Shepway DC e-Payments ⇒ GASPs (LOGASNET) e-IACS Area Aid Application Seed Certification Communications Diary (Small Applications) LRNI landweb direct DARD Sheep Annual Premium Scheme DARD Suckler Cow Premium Scheme Coming Soon Kings Lynn & West Norfolk DETI Consensus of NI Companies DETI Qrtly Employment Scheme UKPS Passport e-Payments DEFRA Science Directorate E-Forms RPA e-IACS SEERAD e-IACS DWP Employers Direct Online 4
  5. 5. Government Gateway - Upcoming Service Releases e-Delivery Team 1 Mar 8 Mar 15 Mar 22 Mar 29 Mar RPA e-IACs WP 279 DWP Employers Direct Online WP 287 SEERAD eIACs WP 666 DETI (NI) Quarterly Employment Scheme WP 355 26/03 DETI (NI) Census of Companies WP 619 5 Apr 26/03 UKPS Passport e-Payments On Target 15/03 At Risk WP 623 18/03 22/02 30/03 DEFRA Science Directorate e-Forms WP 693 01/04 Viviale Certificates WP 699 01/04 Projects at risk: ⇒All Gateway projects scheduled for delivery by the Service Implementation team within the next month are on target. However successful delivery remains dependent on Departmental priorities. Notes on Other Projects: ⇒During February 2004 Service Implementation (SI) Team deployed the ODPM Grants and Subsidies Payments System onto the Production Gateway. This was the first service to utilise the new Gov-to-Gov User Types. ⇒3 additional services were planned for launch during February (DWP EDON, DETI Census and DEFRA Animal Movement Licensing). These services were delayed by the Departments to enable portal development and back-office integration issues to be addressed, and were unrelated to Gateway. 5
  6. 6. Government Gateway Development e-Delivery Team ⇒ Release of 1.6.4/5 deployed successfully on 11 th February 2004 with actual downtime of 1.5 hours versus allotted window of 3 hours ⇒ Key new features in 1.6.4/5 include:⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ Automatic addition and management of services Incoming Admin messages move to SOAP Separate identifier masking for email and UI Register a user only ⇒ Enables support for non service specific authentication such as web site personalisation of forms storage for Level 0 forms. New Categories of Users ⇒ Introduction of two additional categories of user: “Gov-Individual” and “Gov-Organisation”. Accessible only via the SecurePortal SOAP interface: no UI support. Implementation of Full W3C Digital Signature Standard Separate identifier masking for email and UI Portal identifier on registration and enrolment methods ⇒ Internal OeE and Supplier Post Implementation Reviews have been held, reports have been reviewed and baselined ⇒ Departmental PIR took place on 12th March, report to be issued by 19th March 6
  7. 7. DotP - Homepages e-Delivery Team CHAI Homepage Department of Health Homepage Online Government Store Homepage (Directgov) UK online Homepage Office of e-Envoy Homepage Interesting Facts ⇒ Page views on the DH site have remained relatively constant since their go-live on 16 th February – the homepage is served over 150K times a day equating to approx. 37k unique visitors per day ⇒ Over 1 million searches were processed on DH in the first two weeks after go-live 7
  8. 8. DotP - Directgov e-Delivery Team Overview: ⇒ Directgov successfully launched on 1st March 2004 ⇒ Day 1 saw over 25,000 page views from 2,700 users ⇒ To date drugs, jobs, health and tax are the most commonly searched terms 8
  9. 9. DotP Development e-Delivery Team ⇒ DotP 2.1 successfully launched with Verity search for OeE on 13 th February ⇒ DotP 2.1 successfully launched with Verity search for DH on 16 th February ⇒ DotP 2.1 successfully launched with Verity search for OGS on 27 th February in preparation for the official press release of Directgov on 1 st March ⇒ The full pan-government search, powered by Verity, has been delayed due to indexing and performance issues of the core verity application ⇒ DotP 2.2 on track for migration to all sites at end March ⇒ CHAI on track for a go-live date of 1st April ⇒ eDt fact finding trip to Sapient Delhi was successful and planning for the transition of the build and test of DotP 2.3 is currently underway ⇒ DotP 2.3 is now planned for all sites to be ready for migration by mid September 9
  10. 10. Government Gateway - Production Availability e-Delivery Team % Availability Unplanned 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.88 99.94 100.00 100.00 100.00 99.80 99.60 99.40 99.20 99.00 98.80 98.64 98.60 98.40 98.20 98.00 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Rolling 13 Months % Available 3 per. Mov. Avg. (% Available) Trends: ⇒ ⇒ ⇒ ⇒ Availability 100.00% for month Availability 99.87% for previous 12 months (March 2003 to February 2004) 1.36%  Month on Month (January 2004 vs. February 2004) 0.11%  Year on Year (March 2002 to February 2003 vs. March 2004 to February 2004) Target 3 period moving trend (quarterly) Current month: Unplanned: 100% = target i.e. no unscheduled outages during the month. Planned: 1.6.5 release scheduled for this month completed in 90 minutes, within allotted window of 3 hours # Unplanned Outages Impact Resolution 1 Sept 03 – Ops error, audit log filled causing GG to automatically suspend TxE and R&E to avoid unaudited transactions. 53 mins downtime Audit logs cleared and archived. Ops process under review. 2 Oct 03 - Blocked connection to customer SOAP Portals. (R&E and TxE not affected). 27 mins downtime Improvements applied to release documentation & validation process 3 Jan 04 - Audit logs filled on Gateway 605 mins downtime To mitigate against this event re-occurring the audit logs have been cleared and archived, alerting tool investigations are well underway and the necessary remedial actions will be taken. Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 10
  11. 11. Government Gateway - Reference Availability e-Delivery Team Unplanned 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.50 99.18 99.00 98.59 98.50 % Availability 100.00 98.00 97.50 97.00 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Rolling 13 months % Available 3 per. Mov. Avg. (% Available) Trends: ⇒ ⇒ ⇒ ⇒ Target 3 period moving trend (quarterly) Availability 98.59% for month Availability 99.82% for previous 12 months (March 2003 to February 2004) 1.41%  Month on Month (January 2004 vs. February 2004) 1.02%  Year on Year (August 2002 to February 2003 vs. March 2003 to February 2004) Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available. Current month: Unplanned: 98.59% = 1.41  target (See Table below) Planned: All releases scheduled for this month completed within allotted window # Unplanned Outages Impact Resolution 1 Feb 03 – Deployment of Payments Engine overran scheduled window 330 mins downtime Deployment completed successfully after 330 min delay 2 Feb 04 – During the installation process, ISA server ISAINT01 was ghosted and rebooted. Following the reboot ISAINT01 was unable to rejoin the domain 630 mins downtime ISA Server has been rebuilt. Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 11
  12. 12. Government Gateway - ISV Availability % Availability e-Delivery Team Unplanned 1 00.00 10 0.00 1 00.00 10 0.00 99 .94 99.65 98.98 9 9.9 1 99 .62 99.68 1 00.00 Nov -03 Dec-03 Jan-0 4 Feb-04 97 .58 96 .06 9 5.00 9 0.00 8 5.00 7 9.51 8 0.00 7 5.00 Fe b-0 3 Mar-0 3 Apr-03 May-03 Jun-0 3 Jul-03 Aug-0 3 Rolling % Available 3 13 pe r. Se p-03 Oct-03 mon th s Mov . Avg. Trends : ⇒ Availability 100.00% for month ⇒ Availability 97.56% for previous 12 months (March 2003 to February 2004) ⇒ 0.32%  Month on Month (January 2004 vs. February 2004) ⇒ 2.30%  Year on Year (August 2002 to February 2003 vs. March 2003 to February 2004) (% Available) Current Month : Unplanned: 100% = target i.e. no unscheduled outages during the month. Planned: No planned releases during the month. Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available. # Unplanned Outages minutes downtime Resolution 1 Feb 03 - Delay with ISV cage relocation 165 Caused by Cable and Wireless error, error subsequently found and resolved 2 Feb 03 - Reboot to clear server out of resources 810 Reboot at time then more memory added on 27/7/03 - resolved 3 Mar 03 - 3 instances to reboot to clear server out of resources Total of 9145 Reboot at time then more memory added on 27/7/03 - resolved 4 Jun 03 - Server crash 1494 Reboot at time then more memory added on 27/7/03 - resolved 5 Jun 03 - Constantly “polling” requiring reboot 210 Reboot at time then more memory added on 27/7/03 - resolved 6 Jul 03 - Constantly “polling” requiring reboot 25 More memory added and architectural review in progress. 7 Sep 03 - Constantly “polling” requiring reboot 153 Daily reboots to commence 10th Oct 03. Long term improvement plan under review. 8 Oct 03 – 5 instances of constantly “polling” requiring reboot 9 Oct 03 - Hardware failure on ISV Firewall 298 Replacement firewall server installed 10 Nov 03 - Reboot to clear constant polling 41 Stability on ISV has greatly improved following configuration changes in late October. Increased capacity to be provided under True North project. 11 Dec 03 – Biztalk server disabled 122 Biztalk receiver re-enabled. Appears to have been isolated incident as no history of this particular problem & no repeat problems encountered. 12 Dec 03 – Reboot to clear constant polling 44 Additional capacity & monitoring to be provided for ISV as part of transition to ITNET 13 Jan 04 - Submissions stuck on IR ISV DIS server 45 Server rebooted. No fault found 14 Jan 04 - Biztalk - SQL connectivity issue 46 Isolated issue. Resolved by reboot 15 Jan 04 – ISV failure due to IR TPVS issue 54 Ongoing TPVS issue being investigated by EDS-IR. Interim process in place to prevent impact on ISV Total of 159 Configuration changes made on ISV in late Oct to alter how threads are managed by Windows Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 12
  13. 13. Government Gateway - Payment Engine Availability e-Delivery Team Unplanned % Availability 100.00 100.00 100.00 100.00 Oc t - 03 100.00 100.00 Nov- 03 Dec - 03 Jan- 04 Feb- 04 95.00 90.00 85.00 80.00 75.00 Mar- 04 Apr- 04 May- 04 Jun- 04 Jul- 04 Aug- 04 Sep- 04 Oc t - 04 Rolling 13 months % Available 3 per. Mov. Avg. (% Available) Trends : ⇒ Availability 100.00% for month ⇒ Availability 100.00% for previous 5 months (October 2003 to February 2004)* ⇒ Nil Change Month on Month (January 2004 vs. February 2004) Target 3 period moving trend (quarterly) Note : Year on year comparison unavailable as the Payment Engine went live on the 15 th October 2003* Current month: Unplanned: 100.00% = i.e. no unscheduled outages during the month. Planned: No planned releases during the month Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 13
  14. 14. Government Gateway – Secure Mail Availability e-Delivery Team Unplanned % Availability 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.86 100.00 100.00 Feb- 03 100.00 100.00 Mar- 03 Apr- 03 May- 03 Jun- 03 Jul- 03 Aug- 03 Sep- 03 Oc t - 03 Nov- 03 Dec - 03 Jan- 04 Feb- 04 95.00 90.00 85.00 80.00 75.00 R olling 13 months % Available 3 per. Mov. Avg. (% Available) Target 3 period moving trend (quarterly) Trends: ⇒ Availability 100% for month ⇒ Availability 99.99% for previous 12 months (March 2003 to February 2004) ⇒ Nil change Month on Month (January 2004 vs. February 2004) Note : Year on year comparison unavailable as pre October 2002 availability figures not available. # 1 Unplanned Outages Dec 03 – Biztalk failure on Secure Mail servers Impact 63 mins downtime Resolution Code fix applied Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 14
  15. 15. Government Gateway - Helpdesk Availability e-Delivery Team Unplanned 100.00 Feb- 03 % Availability 100.00 100.00 Mar- 03 99.50 100.00 100.00 99.67 100.00 100.00 100.00 100.00 100.00 100.00 100.00 May- 03 Jun- 03 Jul- 03 Aug- 03 Sep- 03 Oc t - 03 Nov- 03 Dec - 03 Jan- 04 Feb- 04 95.00 90.00 85.00 80.00 75.00 Apr- 03 Rolling 13 months % Available 3 per. Mov. Avg. (% Available) Trends: ⇒ ⇒ ⇒ ⇒ Target 3 period moving trend (quarterly) Availability 100% for month Availability 99.93% for previous 12 months (March 2003 to February 2004) Nil change Month on Month (January 2004 vs. February 2004) 0.07%  Year on Year (May 2002 to February 2003 vs. March 2003 to February 2004) Note : Year on year comparison unavailable as pre October 2002 availability figures not available. # Unplanned Outages Impact Resolution 1 Apr 03 – Helpdesk tools unavailable - IIS server issue 216 mins downtime Helpdesk Application servers rebooted 2 July 03 – Application server issue (GSO1IISHD02) 148 mins downtime IIS server GSO1IISHD02 brought down & all users channeled through GSO1IISHD01 until problem on GSO1IISHD02 had cleared & was re-added. Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 15
  16. 16. DotP - UKonline Availability Percentage Availability e-Delivery Team Unplanned 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.87 99.90 99.80 99.87 Dec-03 Jan-04 99.85 99.79 99.70 99.66 99.60 99.50 99.40 99.30 99.20 99.10 99.00 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Feb-04 Rolling 13 months % Available 3 per. Mov. Avg. (% Available) Trends: ⇒ ⇒ ⇒ ⇒ Availability 99.85% for month Availability 99.92% for previous 12 months (March 2003 to February 2004) 0.02%  Month on Month (January 2004 vs. February 2004) 0.06%  Year on Year (March 2002 to February 2003 vs. March 2003 to February 2004) Target 3 period moving trend (quarterly) UKonline implemented on DotP on 27th April 2003 Current month: Unplanned: 99.85% = 0.15%  target (See table below) Planned: No planned releases during the month. # Unplanned Outages Impact Resolution 1 Feb 03 - Vignette data base corruption 60 mins downtime Run Vignette utility ‘bobfsck’ and implement monitoring. 2 Feb 03 – Power spike 25 mins downtime Replaced power supplies, no further disruption reported. 3 Nov 03 - Maintenance page displayed due to apps server crash combined with network instability 146 mins downtime Corrupted application files rebuilt. Additional memory added to firewall. 4 Dec 03 – Outage due to maintenance complications for memory upgrade 60 mins downtime Post incident review conducted and start up scripts improved 5 Jan 04 – Database archiver partition filled 58 mins downtime EDS conducting a monitoring and housekeeping audit. 6 Feb 04 -NAS volume filled 63 mins downtime New housekeeping procedures implemented Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 16
  17. 17. Percentage Availability DotP - OeE Availability e-Delivery Team Unplanned 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.89 99.80 99.60 99.40 99.20 99.00 98.80 98.60 98.49 98.40 98.20 98.00 Jun- 03 Jul- 03 Aug- 03 Sep- 03 Oc t - 03 Nov- 03 Dec - 03 Jan- 04 Feb- 04 Mar- 04 Apr- 04 May- 04 Jun- 04 R olling 13 months % Available Trends: ⇒ Availability 99.89% for month ⇒ Availability 99.82% for previous 9 months (June 2003 to February 2004) * ⇒ 0.11%  Month on Month (January 2004 vs. February 2004) * OeE implemented on DotP on 24th June 2003 Note : Year on year comparison unavailable as OeE went live on DotP platform on 24 th June 2003 Current month: Unplanned: 99.89% = 0.11%  target (See table below) Planned: No planned releases during the month. # Unplanned Outages Impact Resolution 1 Jul 03 – DNS issue at Eduserv 676 mins Eduserv updated DNS tables. Raised Change Request to in-source e-Envoy DNS hosting. 2 Feb 04 – NAS volume filled 44 mins New housekeeping procedures implemented Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 17
  18. 18. DotP - DH Availability Percentage Availability e-Delivery Team Unplanned 100 100 99.8 99.6 99.4 99.2 99 98.8 98.6 98.4 98.2 98 F eb- 04 Mar- 04 Apr- 04 May- 04 Jun- 04 Jul- 04 Aug- 04 Sep- 04 Oc t - 04 Nov- 04 Dec - 04 Jan- 05 Feb- 05 R olling 13 months % Available Trends: ⇒ ⇒ ⇒ Availability 100% for month* Year on year comparison unavailable as DH went live on DotP platform on 16th February 2004 Month on Month not available for February report DH implemented on DotP on 16th February 2004 * Current month: Unplanned: 100% = target i.e. no unscheduled outages during the month Planned: No planned releases during the month. Note Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk 18
  19. 19. Government Gateway – Submissions e-Delivery Team Financial Year to Date Cumulative Cumulative Submissions since 1/4/2001 to 29/2/2004 2,500,000 2500000 2,323,918 2,000,000 2000000 1,500,000 1500000 1,010,845 1,000,000 1000000 500,000 500000 0 Apr-01 Jun-01 Aug-01 Oct-01 Dec-01 Feb-02 SA Apr-02 NTC Jun-02 PAYE Aug-02 CT Oct-02 DEFRA Dec-02 DTI Feb-03 DWP Apr-03 Jun-03 Aug-03 Oct-03 Dec-03 Feb-04 0 Apr-03 May-03 Jun-03 Jul-03 Aug-03 SA HMCE NTC Sep-03 PAYE CT Oct-03 DEFRA Nov-03 DTI DWP Trends: Dec-03 Jan-04 Feb-04 HMCE Dept ⇒ 22.63%  cumulative to January 2004 vs. cumulative to February 2004 ⇒162.52%  cumulative to February 2003 vs. cumulative to February 2004 ⇒ 66.48%  April 2002 to February 2003 vs. April 2003 to February 2004 Service Feb-04 Total cumulative submissions since April 2001 IR PAYE 4,560 12,440 184 26,568 6,467 535 600 0 5 89 62,808 1,318,237 1,201 873,732 53,487 1,387 7,084 4,680 35 1,267 51,448 2,323,918 SA CT NTC DWP CB HMCE NES RPA eIACS CA DEFRA PVS DTI EXPORT Total Note: Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk) 19
  20. 20. Government Gateway - Total Submissions Analysis 2002/3 and 2003/4 e-Delivery Team Year on Year Total Submission Analysis 350,000 350,000 300,000 300,000 200,000 150,000 Total 250,000 250,000 Total Totals PAYE - Year on Year Total Submissions Analysis SA - Year on Year Total Submissions Analysis 400,000 200,000 150,000 100,000 100,000 50,000 50,000 0 0 Mar Apr May Jun July Aug S ep Oct Mar 2002 - Feb 2003 Nov Dec Jan Mar Feb Apr May Mar 2003 - Feb 2004 Jun July Aug Sep Oct Mar 2002 - Feb 2003 Nov Dec Jan Mar Feb 120,000 200 40,000 150 Total Total Total 60,000 100 50 20,000 0 Apr May Jun July Aug Sep Mar 2002 - Feb 2003 Oct Nov Dec Jan Mar Feb Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Mar 2003 - Feb 2004 Mar 2003 - Feb 2004 Aug Sep Oct Nov Dec Jan Feb Mar 2003 - Feb 2004 Aug Sep Oct Nov Dec Jan Feb Jan Feb Mar 2003 - Feb 2004 CB - Year on Year Total Submissions Analysis CA - Year on Year Total Submissions Analysis DTI Export - Year on Year Total Submissions Analysis 10,000 120 500 8,000 100 300 200 6,000 Total 400 Total Total July 900 800 700 600 500 400 300 200 100 0 600 4,000 Mar Apr May Jun July Aug Sep Oct Nov Dec Jan 0 Mar Feb 60 20 0 0 80 40 2,000 100 Apr May Mar 2003 - Feb 2004 Jun July Aug Sep Oct Nov Dec Jan Feb Mar 2003 - Feb 2004 Mar Apr May Jun July Mar 2002 - Feb 2003 Aug Sep Oct Nov Dec Mar 2003 - Feb 2004 PVS - Year on Year Total Submissions Analysis IACS - Year on Year Total Submissions Analysis 30 1,200 25 1,000 20 Total 1,400 Total Jun NES - Year on Year Total Submissions Analysis 100,000 80,000 May Mar 2002 - Feb 2003 250 140,000 Apr Mar 2003 - Feb 2004 CT - Year on Year Total Submissions Analysis NTC - Year on Year Total Submissions Analysis 0 Mar 10,000 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 800 600 15 10 400 5 200 0 0 Mar Apr May Jun July Mar 2002 - Feb 2003 Aug Sep Oct Nov Dec Mar 2003 - Feb 2004 Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar 2003 - Feb 2004 20
  21. 21. Government Gateway – Submission Authentications e-Delivery Team Successful Submission Authentications since April 2001 Successful Submission Authentications since April 2003 2000000 1500000 1500000 Authentications 2500000 2000000 Authentications 2500000 1000000 500000 0 Apr-01 1000000 500000 Jun-01 Aug-01 Oct-01 Dec-01 Feb-02 Apr-02 Jun-02 Aug-02 Oct-02 Dec-02 Feb-03 Apr-03 Jun-03 Aug-03 Oct-03 Dec-03 Feb-04 0 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Months HMCE DWP - CB DTI DEFRA CT Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Months PAYE NTC SA DWP - CA HMCE DWP - CB DTI DEFRA CT PAYE NTC SA DWP - CA Trends: ⇒ 2.36%  cumulative to January 2004 vs. cumulative to February 2004 ⇒ 180.33%  cumulative to February 2003 vs. cumulative to February 2004 Current month: Observations: Dept IR ⇒ Total cumulative DWP CB submission authentications passes the 50K mark DWP HMCE DEFRA DTI Total Service PAYE SA CT NTC CB CA NES PVS EXPORT Feb-04 4,554 12,363 178 26,766 6,471 537 603 36 89 51,597 Total cumulative submission authentications since April 2001 63,203 1,227,646 1,254 876,513 53,677 1,389 8,492 4,781 1,288 2,238,243 21
  22. 22. Government Gateway - Active Enrolments e-Delivery Team 3500000 3000000 Volume 2500000 2000000 1500000 1000000 500000 0 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Rolling 13 months IR PAYE IR SA IR CT IR NTC DWP CB HMCE EVR HMCE NES HMCE DDES HMCE RO HMCE TO HMCE eBTI HMCE ECSL RPA eIACS DEFRA PVS DEFRA SAS DTI EXPORT LRNI LWD DARD SOS ODPM LOGASNET Dept IR Trends: ⇒ 5.16%  cumulative to January 2003 vs. cumulative to February 2004 ⇒ 149.17%  cumulative to February 2003 vs. cumulative to February 2004 DWP HMCE Current month: Observations: ⇒ Data does not include the initial enrolment and subsequent de-enrolment in July 03 of 3,281,425 inactive accounts within IR SA. These accounts were never used and it was considered reasonable by IR to de-enroll them. ⇒ RPA eIACS R&E started for 2004 season RPA DEFRA DTI LRNI DARD ODPM Total Service PAYE SA CT NTC CB EVR NES DDES RO TO eBTI ECSL VARIATIONS RETURNS eIACS PVS SAS EXPORT LWD SOS LOGASNET Feb-04 16,676 111,337 17,700 10,885 450 83 23 30 10 0 10 2 0 0 577 2 0 0 36 0 416 158,237 Note: Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk) Total cumulative active enrolments since Feb 2001 71,685 2,818,675 277,808 42,023 2,277 5,328 1,011 691 377 62 60 8 0 0 2,377 28 1 220 950 36 416 3,224,033 22
  23. 23. DotP – Usage on UKonline e-Delivery Team 1,000,000 900,000 800,000 700,000 Volume 600,000 500,000 400,000 300,000 200,000 100,000 0 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Month Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Unique Users 345,784 390,022 311,182 404,690 526,782 543,081 467,964 559,340 574,217 572,240 454,371 678,112 558,136 Visits Page Views 626,435 2,165,502 710,818 2,466,910 555,955 2,569,486 640,129 3,067,944 698,900 2,886,712 749,263 3,102,853 703,977 2,657,001 793,614 3,384,882 818,950 3,517,624 804,905 3,408,468 640,483 2,740,773 910,497 3,677,690 754,723 3,031,533 Visits / User 1.81 1.82 1.79 1.58 1.33 1.38 1.5 1.42 1.43 1.41 1.41 1.34 1.35 Page Views / Vist 3.46 3.47 4.62 4.79 4.13 4.14 3.77 4.27 4.3 4.23 4.28 4.04 4.02 Month Unique Users Visits Linear (Visits) Linear (Unique Users) Trends: Unique Users 17.69%  Month on Month (January 2004 vs. February 2004) Unique Users 61.41%  Year on Year (February 2003 vs. February 2004) Visits 17.11%  Month on Month (January 2004 vs. February 2004) Visits 20.48%  Year on Year (February 2003 vs. February 2004) Page Views 17.57%  Month on Month (January 2004 vs. February 2004) Page Views 40.00%  Year on Year (February 2003 vs. February 2004) * Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once. 23
  24. 24. DotP – Usage on OeE e-Delivery Team 45,000 40,000 Month Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 35,000 Volume 30,000 25,000 20,000 15,000 10,000 Unique Users 16,735 13,728 16,225 16,936 15,596 13,986 20,539 30,638 Visits 32,374 27,072 29,714 31,881 29,378 27,612 31,151 41,024 Page Views 249,302 198,010 197,058 207,801 201,372 198,301 197,645 180,103 Visits / User 1.93 1.97 1.83 1.88 1.88 1.97 1.52 1.34 Page Views / Vist 7.7 7.31 6.63 6.52 6.85 7.18 6.34 4.39 5,000 0 Jul-03 Aug- 03 Sep- 03 Oc t-03 Nov- 03 Dec- 03 Jan-04 Feb- 04 Months Unique Users Visits Linear (Visit s) Linear (Unique Users) Trends: Unique Users 49.17%  Month on Month (January 2004 vs. February 2004) Visits 31.69%  Month on Month (January 2004 vs. February 2004) Page Views 8.88%  Month on Month (January 2004 vs. February 2004) Note: ⇒ Unique Users, Visits and Page Views increase in February 2004 due to high level of load balance testing on the Verity search engine in mid and late February. * Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once. 24
  25. 25. DotP – Usage on DH e-Delivery Team 60,000 50,000 Volume 40,000 30,000 20,000 10,000 0 16-Feb 17-Feb 18-Feb 19-Feb 20-Feb 21-Feb 22- Feb 23-Feb 24-Feb 25-Feb 26-Feb 27-Feb 28- Feb 29-Feb Day 16/02/2004 17/02/2004 18/02/2004 19/02/2004 21/02/2004 22/02/2004 23/02/2004 24/02/2004 25/02/2004 26/02/2004 27/02/2004 28/02/2004 29/02/2004 Unique Users 35,776 32,825 36,362 35,644 18,678 23,256 39,829 39,898 38,876 36,468 30,996 18,633 22,408 Visits 48,895 46,529 51,137 50,252 25,218 30,904 55,401 55,656 54,675 51,328 43,512 25,422 30,226 Page Views 373,337 492,439 574,669 600,101 211,066 215,514 642,509 534,791 742,414 577,873 600,406 161,785 201,701 Page Visits Per Views Per User Visit 1.37 7.64 1.42 10.58 1.41 11.24 1.41 11.94 1.35 8.37 1.33 6.97 1.39 11.6 1.39 9.61 1.41 13.58 1.41 11.26 1.4 13.8 1.36 6.36 1.35 6.67 Months Unique Users Visits Linear (Visits) Linear (Unique Users) Trends: Unique Users Month on Month not available for February report Visits Month on Month not available for February report Page Views Month on Month not available for February report DH implemented on DotP on 16th February 2004 Current month: Observations ⇒ * In its first month Department of Health shows the highest number of unique users and visits to any DotP site Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once. 25
  26. 26. DotP – Search Usage on UKonline e-Delivery Team 350,000 300,000 Month Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 250,000 Volume 200,000 150,000 100,000 50,000 0 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Keyword Search Unique Total Occurences Users 208,360 78,503 254,482 87,075 165,891 65,972 76,929 28,188 263,871 92,104 259,828 91,037 210,011 72,797 257,764 89,966 307,838 103,872 292,999 99,757 210,794 72,644 307,685 107,748 279,599 97,362 Visits 119,717 134,083 97,150 30,975 106,266 107,404 86,726 107,051 123,398 118,239 86,278 127,458 114,977 Feb-04 Month Total Occurences Unique Users Linear (Unique Users) Linear (Total Occurences) Trends: Total occurrences 9.13%  Month on Month (January 2004 vs. February 2004) Total occurrences 34.19%  Year on Year (February 2003 vs. February 2004) Unique Users 9.64%  Month on Month (January 2004 vs. February 2004) Unique Users 24.02%  Year on Year (February 2003 vs. February 2004) Visits 9.79%  Month on Month (January 2004 vs. February 2004) Visits 3.96%  Year on Year (February 2003 vs. February 2004) * Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once. 26
  27. 27. DotP - Advanced Search Usage on UKonline e-Delivery Team 40,000 Advanced Search 35,000 Date Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 30,000 Volume 25,000 20,000 15,000 10,000 5,000 0 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Total Occurences 9,658 10,906 36,220 12,667 12,412 13,302 10,223 12,055 13,835 12,858 9,659 13,844 12,536 Unique Users 6,199 6,931 6,087 7,093 8,222 8,786 6,728 7,581 9,009 8,485 6,230 8,899 7,984 Visits 8,226 9,376 7,956 8,866 8,896 9,662 7,443 8,512 9,894 9,288 6,888 10,007 9,141 Feb-04 Month Total Occurences Unique Users Linear (Unique Users) Linear (Total Occurences) Trends: Total occurrences 9.45%  Month on Month (January 2004 vs. February 2004) Total occurrences 29.80%  Year on Year (February 2003 vs. February 2004) Unique Users 10.28%  Month on Month (January 2004 vs. February 2004) Unique Users 28.79%  Year on Year (February 2003 vs. February 2004) Visits 8.65%  Month on Month (January 2004 vs. February 2004) Visits 11.12%  Year on Year (February 2003 vs. February 2004) Note: ⇒ Total occurrences increase in April 2003 due to high level of testing for launch of DotP. * Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once. 27
  28. 28. DotP - Interesting Statistics for UKonline e-Delivery Team Category Analysis for UKonline for February 2004 Category Home Page Quick Find News Room Your Life Do It Online CitizenSpace Site Map About Us Help Pages What's New On UKOnline Registration Copyright Login Unique Users 343,080 216,121 23,826 19,374 15,902 15,567 2,851 1,921 1,745 1,388 893 817 83 Visits 462,701 285,860 31,355 22,153 17,937 18,721 3,465 2,535 2,381 1,461 1,127 938 164 Page Views 674,268 872,580 147,759 54,684 21,442 48,477 4,066 3,077 3,526 1,574 1,494 1,002 265 Visits per User 1.35 1.32 1.32 1.14 1.13 1.2 1.22 1.32 1.36 1.05 1.26 1.15 1.98 Browser Analysis for UKonline for February 2004 Page Views Per Visit 1.5 3.1 4.7 2.5 1.2 2.6 1.2 1.2 1.5 1.1 1.3 1.1 1.6 Browser Analysis February 2004 93.08% 100.00% 80.00% 60.00% % Total Users 40.00% 20.00% 3.39% 1.95% AOL Brow ser 97.29% 80.00% 60.00% % Total Users 40.00% 0.19% 1.24% Linux Macint osh 0.01% 0.08% 1.19% Nokia Unix Unknown 0.00% MS Windows Other/Unknow n B r o ws e r System Analysis February 2004 20.00% Netscape Navigator MS Internet Explorer Referring URL analysis to UKonline.gov.uk for February 2004 O/S Analysis for UKonline for February 2004 100.00% 1.58% 0.00% Ope ra ting S y st e m * Rank 1 *2 3 4 5 6 7 8 9 10 URL (No Referrer) www.ukonline.gov.uk www.google.com uk.search.msn.com www.google.co.uk www.toolbar.e-envoy.gov.uk www.open.gov.uk www.nhsdirect.nhs.uk www.msn.co.uk search.yahoo.com Unique Users 308,043 25,488 15,349 14,815 11,863 11,246 10,477 10,367 8,221 7,846 Visits 432,172 32,608 16,125 15,915 12,747 12,868 12,471 10,882 8,881 8,165 Page Views 1,696,393 155,311 78,623 81,206 75,179 44,360 56,281 25,462 36,186 32,503 Visits Per User 1.4 1.28 1.05 1.07 1.07 1.14 1.19 1.05 1.08 1.04 Page Views Per Visit 3.9 4.8 4.9 5.1 5.9 3.4 4.5 2.3 4.1 4 Referral from www.ukonline.gov.uk to www.ukonline.gov.uk/Home/Homepage/fs/en 28
  29. 29. Service Implementation – Overview e-Delivery Team ⇒ The Service Implementation team expect to deliver 8 new Gateway services within the next month, depending on Departmental priorities. These include services for 3 Departments, 3 Agencies and 1 new certificate provider No. of Distinc t Servic es Government Departments Government Agenc ies Loc al Authorities Implemented (as at end Feb 2004) 26 7 1 1 In Delivery 36 7 (2) 3 (3) 7 In Pipeline 39 7 (2) 4 (2) 11 * Numbers in brackets denote new government departments/agencies e.g. currently there are 7 departments in delivery of which 2 are bringing services to the Gateway for the first time 29
  30. 30. Government Gateway - Projects in Delivery e-Delivery Team Mar 03 As at: March 2004 ODPM GASP3 May 03 Jul 03 Sep 03 SEERAD UKPS Jan 04 Passport ePayments eIACS WP 313 – ODPM GASPs (Launched 16 Feb 04) 16/04 26/03 WP284 WP 279 – RPA e-IACs (Go Live 15 Mar 04) 26/03 WP 429 WP283 ? WP 666 – SEERAD e-IACs (Go Live 22 Mar 04) ? Property Certificate System (DoE) Q4 04 WP321 Ordnance Survey (NI) Employer Direct On-line Linking up the electronic submission of RPA census forms with those of IACS. Also changing functionality on the existing e-IACS service from requiring certificates to supporting user ID and password. 12/04 WP345 Vehicle Licencing (DVL) Phase 2 (Bus & Truck) RTLD Projects Going Live in the Near Future: 30/04 WP355 Driver Vehicle Licencing (DVL) Phase 1 (Cars) PDQ Grants and Subsidies Payment System 3 (GASPs3) (now renamed logasnet) is a project to allow the Office of the Deputy Prime Minster (ODPM) to handle the distribution of housing subsidies among local authorities and regional government bodies. 15/03 WP 779 Strangford Ferry Annual Business Inquiry (DETI) Projects Launched Recently: 30/03 WP 706 WP 279 Census of NI Companies (DETI) Sep 04 22/03 WP 623 E-CPAS (NASS) Quarterly Employment Scheme (DETI) Jul 04 30/04 WP 666 Rural Payments Agency May 04 WP 558 eIACs Home Office Northern Ireland Mar 04 16/02 WP 313 Business.gov DTI Nov 03 30/04 IP 105 18/03 WP 287 3rd Party Job Bank WP 546 WP 287 – Employers Direct Online (Go Live 18 Mar 04) 01/06 DWP Pension Forecasts WP234 Retirement Pension Claims WP708 30/06 Oct 04 IP 38 PAYE New Form Inland Revenue Mandatory Electronic Filing Apr 04 WP 537 NTC Level 0 Service WP 710 06/04 WP 710 06/04 Animal Movement Licensing (SAS) Phoenix Endangered Birds Q2/3 04 WP 276 01/06 WP 693 Viviale WP 699 Grants for Trees (GLADE) CHAI DotP Website Commission for Healthcare Audit and Inspection Go Live 01/04 01/04 WP 774 05/09 WP 741 Completed On Target On Hold At Risk Off Target Prelim Work Only 01/04 May? WP 673 Science eForms Forestry Commission WP 355 – DETI Quarterly Employment Scheme (Go Live 26 Mar 04) WP277 E-Plant Health Certificate Provider WP 284 – DETI Census of NI Companies (Go Live 26 Mar 04) New Service to enable the annual and biannual census of Northern Ireland companies online. Level 1 service using Registration and Enrolment Engine (inc A&A) and the Payments Engine. 06/04 WP 526 NTC Level 1 Service DEFRA DWP service for employers - direct input of vacancies (and other information) into Jobcentreplus Labour Market System. E- service will provide alternative channel to existing telephone service. Gateway will be used for authentication (user ID & password) only. 31/08 Modernising Stamp Duty Implementation of SEERAD online web portal enabling applications for grants and subsidy payments (for farmers with farm holdings in Scotland and their authorized agents). Level 1 Gateway service using Registration and Enrolment and SOAP. Soft Launch Additional Info 1.6.4/5 code release. New service freeze from 27/01 17/02 New DETI statistics Research Branch website to provide respondents to surveys with the option of entering survey returns electronically. (Formerly eDemocracy). WP 623 – UKPS Passports e-Payments (Go Live 30 Mar 04) Enhancements to the Internet based passport application service, allowing customers to apply for a passport from their home PC, or public access terminal. It will transmit application data electronically to a new back office system, built to support a re-engineered business process for handling electronic applications. 01/04 True North code release. New service freeze from 13/05 – 31/05 30
  31. 31. Government Gateway – Additional Projects in Delivery Programme e-Delivery Team Inland Revenue: DEFRA: WP 537 – Mandatory e-Filing WP 693 – DEFRA Science Directorate eForms Enhancements to PAYE EOY e-filing services. The IR currently offers an EOY e-filing service to PAYE customers. This project aims to evolve that service to satisfy the implementation requirements of key Carter recommendations. The creation of standard electronic forms and accompanying document management systems to be available across DEFRA for all scientific research commissioning and management. The information from the forms must be instantly useable for internal purposes and publication. On Target – April 2004 Launch On Target – 1 Apr 04 Launch WP 526 – PAYE New Form This form is a declaration from an employer stating that they have been unable to operate a PVE notice for an employee and the reason why. On Target – 6 Apr 04 Launch WP 710/711 – New Tax Credits (Level 0 & 1 Services) Extension to existing New Tax Credits service to change the authentication requirements and e-enable submission of 2 new forms: TC605, the Annual Declaration Form completed by persons in receipt of New Tax Credits; and TC605, the Tax Credit Change of Circumstances Form. On Target 6 Apr 04 Launch WP 526 – PAYE New Form Extension to the existing PAYE service to e-enable the declaration from an employer stating that they have been unable to operate a PVE notice for an employee and the reason why. On Target 6 Apr 04 Launch *IP 38 – Modernising Stamp Duty An electronic self-assessment system for payment of stamp duty on commercial property transactions. Stamp duty will be charged on transactions as opposed to documents, increasing the move towards ebusiness. The collection of stamp monies for e-conveyances will move to the Land Registries from 2006. Initial Engagement Only – October 2004 Launch Forestry Commission: WP 774 - GLADE (Grants for Trees) WP 673 – DEFRA Animal Movement Licencing Scheme DEFRA Small Application Service (SAS) Phase 2 – Developing a system to enable the electronic tracing of any cloven hoofed animal. The system will be used by local authorities, farmers, markets and abattoirs. At Risk – May 2004 Launch WP 276 – E-Plant Health eForms system to support the Plant Health Department of DEFRA. Project in two stages. First stage is in house not open to customer. Go-live mid December 2003. Second stage will be open to customer and require Gateway for Authentication and Payments Engine Functionality. On Hold – 1 Jun 04 Launch WP 277 – Phoenix Endangered Birds Automating the day-to-day processing of permits and registrations for the Global Wildlife Division. Plan to use Registration and Enrolment, SOAP, and Payments (Card only). On Target – Quarter 2/3 2004 Launch Home Office – Immigration & Nationality: WP 706 – National Asylum Support Service The NASS service will enable third party suppliers to access a secure web server and download restricted information on Asylum seekers (It is currently sent via a dial up VPN email link). Would use Gateway for R&E and A&A. On Target – 16 Apr 04 Launch. Project to e-enable an existing scheme allowing landowners to claim grants for planting and managing sustainable woodlands. GLADE will allow completion and submission of grant application and claims, felling license and EIA applications and my-Account services. Level 1 Gateway service using Registration and Enrolment, Authentication and SOAP. On Target – 5 Sep 04 Launch *IP numbers are assigned to projects pending the completion of a Project Initiation Form at which point a WP number is assigned. 31
  32. 32. Government Gateway – Additional Projects in Delivery Programme e-Delivery Team DWP: Northern Ireland: WP 546 – 3rd Party Job Bank WP 429 – DETI (NI) Annual Business Enquiry Service will enable employers to advertise vacancies on the Internet via the Jobcentreplus labour market system. Similar service to EDON (WP 287) but different employer client group (e.g. recruitment agencies), who utilise different JC+ services - hence need for separate Gateway services. On Target – 1 Jun 04 Launch WP 708 – Retirement Pension Claims Electronic service for claiming state retirement pensions. Service is available to all persons who are 4 months away from state retirement age, including those overseas. Claims can currently be made by telephone or post. On Target – 30 Jun 04 Launch WP 234 – State Pensions Forecasts Supply of electronic state pension forecasts in real time. (Currently can apply on line but forecast has to be sent by post because of security issues.) On Target – 31 Aug 04 Launch DTI: New DETI statistics Research Branch website to provide respondents to surveys with the option of entering survey returns electronically. To follow implementation of WP 355. On Target – 12 Apr 04 Launch WP 779 – Strangford Ferry (DRD NI) Portal development to increase ways to purchase tickets for the ferry crossing. Portal will utilize Payments Engine, but is a non DIS solution. On Target – 30 Apr 04 Launch *IP 105 – Ordnance Survey (NI) – Maps Online New OSNI Portal utilising the Payments Engine to enable the sale of online definition maps to solicitors, and sale of paper maps to individual customers. On Target – 30 Apr 04 Launch WP 345 – DVL (NI) Driver Vehicle Licencing (Cars) Implementation of Payments Engine functionality. Design front end Portal to accept payments from customers and helpdesk application changes to allow refund of payments and report writing Initial Engagement Only – May 2004 Launch WP 283 – DVL (NI) Driver Vehicle Licencing (Bus & Trucks) WP 558 - Business.gov Portal providing a one stop access point for business users wanting to access central government services. The main purpose of business.gov is to provide SMART registration i.e. businesses will have a single credential to access various services. Initially the services accessible through the Portal will be IR (PAYE, SA, CT) and HMCE (EVR). This will be expanded as new business focused services utilise the Gateway. On Target – 30 Apr 04 Launch R&E and trans use of GG for processing Commercial Vehicle licenses. Implement Dis server solution for Payments Engine to receive monies for Bus and truck licensing. Notifications and reporting required for reconciliation. Linked to WP 345. Initial Engagement Only – May 2004 Launch WP 321 – DoE (NI) Property Certificate System Online property certificate and payments. E-conveyancing related service, similar to LRNI. On Hold – Quarter 4 2004 Launch. New Certificate Provider: WP 699 – Viviale Certificates Work package required to enable use of Viviale digital certificates for registration, enrolment and authentication on the Gateway. On Target – 1 Apr 04 Launch *IP numbers are assigned to projects pending the completion of a Project Initiation Form at which point a WP number is assigned. 32
  33. 33. Government Gateway - Projects in Pipeline (Pre-engagement) e-Delivery Team Nov 03 Compensation Recovery Service Jan 04 Mar 04 May 04 Jul 04 Sep 04 Q2/3 WP355 Nov 04 Jan 05 Mar 05 Under Review Modernising Appeals Programme Q4 IP 27 Nov? IP 28 Nov? Sheep Annual Premium Scheme WP201 – Annual Scheme Suckler Cow Premium Scheme WP202 – Annual Scheme Arable Aid Application WP203 – Annual Scheme UK Fisheries Northern Ireland General Registry Office Dec Apr? May? WP 291 – DEFRA LVI eBusiness – Quarter 2/3 2004 Launch Civil Court Payments Pilot IP 56 IP 78 Aug? IP 79 Aug? Jan 05 IP 81 IP 92 Q4 Plant Variety and Seeds 2 (Direct Debits) Q3/4 IP 77 Q2/3 IP 89 REFLEX IP 90 Genesis FAQ System LVI eBusiness (VeBus) HMCE Dec? IP 75 Whole Farm Approach (SAS) Rural Payments Agency Dec? IP 101 Pesticide Safety Directorate Department of Health The Vetnet e-Business System (VeBus) is an internet based application that allows Local Veterinary Inspectors (LVI’s) and State Veterinary Staff to electronically complete and submit forms used when testing bovine animals for tuberculosis and brucellosis. May? Filing of Company Accounts Emissions Trading Scheme National Blood Service Moved off the delivery plan as the project is on hold pending a decision from the Royal College of Veterinary Surgeons (RCVS) Advisory Council on the use of Digital Certificates for this service. Under Review May? IP 85 Farm Survey System Home Office Projects Returned to the Pipeline: Jul? IP 63 Cattle Tracing System DEFRA Cyclical Scheme Cyclical Scheme Company Registration Companies House Project to e-enable an existing scheme allowing landowners to claim grants for planting and managing sustainable woodlands. GLADE will allow completion and submission of grant application and claims, felling license and EIA applications and my-Account services. Level 1 Gateway service using Registration and Enrolment, Authentication and SOAP. Cyclical Scheme Jul? IP 88 Public Records Office Dept for Constitutional Affairs WP 774 - GLADE (Grants for Trees) – 5 Sep 04 Launch Q4 WP 557 Attendance Allowance SEERAD WP 265 Working Age Benefits Disability Living Allowance DWP Projects Moved to Delivery Stage: Apr 05 Jan 05 IP 91 Q2/3 WP 291 Criminal Record Disclosures IP 80 Donors’ Portal IP 56 Medicines and Healthcare Products Regulatory Agency (MHRA) RPA RITA Jun? Q2/3 May? IP 87 Feb 05 IP 478 New Computerised Transit System (NCTS) Q3 IP 104 WP’s in Pipeline WP Number Not Yet Assigned On Hold Dot P Projects 01/04 Anticipated Go Live Date 1.6.4/5 code release. New service freeze from 27/01 17/02 Dates provided based on level of knowledge True North code release. New service freeze from 13/05 – 31/05 As at: March 2004 33
  34. 34. Government Gateway – Local Government Projects in Delivery Q1 2004 e-Delivery Team In Delivery: Borough Council of King’s Lynn & West Norfolk ⇒Initial use of Gateway authentication services to support three business Revs & Bens services using Sx3 products ⇒2 Microsoft DIS purchased and installed (Dell) ⇒UAT in progress; helpdesk training and Service Management introduction completed ⇒Key Partners: Sx3, Microsoft North Somerset ⇒2 Microsoft DIS purchased and installed (HP) ⇒Initial use of Gateway authentication services and Sx3 eService products to support three Revs & Bens services ⇒Planned implementation after acceptance of Sx3 eService modules by King’s Lynn ⇒Key Partners: Microsoft, Sx3, Liberata Stroud ⇒2 Microsoft DIS purchased, Ref DIS installed, Prod in progress (Dell hardware) ⇒Initial use of Gateway authentication services to support in-house developed system ⇒Proof of concept completed, ongoing go-live planning ⇒Key Partner: Microsoft South Kesteven (Welland Partnership) ⇒1 Software AG DIS ordered ⇒Initial use of Gateway authentication services to support WACTOL (Welland Authentication and CT Online) developed and delivered by Software AG on behalf of the partnership (five LAs) ⇒Planned implementation for either March or April depending on re-work for use of 1.6.5 functionality ⇒Key Partner: Software AG Rotherham (lead authority on National Benefits Project) ⇒2 Microsoft DIS ordered, awaiting delivery ⇒Planned use of Gateway to support National Benefits Project, Licence and Permits, potential link to CRM integration ⇒Scheduling and planning activities ongoing ⇒Key Partner: Microsoft, Solidsoft ⇒Potential use of ISB Pilot components: Forms Engine, Circumstances Engine and Forms Store 34
  35. 35. Government Gateway – Local Government Projects in Delivery/in Pipeline Q2 2004 e-Delivery Team Wolverhampton ⇒Pilot site for the Etude and IBM DIS Solution ⇒DIS Solution passed initial technical assessment ⇒Installation and connectivity testing pending ⇒Key Partners: Etude / IBM North Dorset ⇒Initial use of Gateway Payment services as a pilot on behalf of the Dorset Partnership ⇒1 Software AG DIS planned ⇒Initial service request meeting ⇒Key Partners: Software AG, potentially Anite Public Sector (provides IT support) In Pipeline: Welland Partners (*4) ⇒Additional 4 Software AG DIS ordered as part of the project contract ⇒Planned use of the outputs from the WACTOL project ⇒Implementation planned following the delivery of South Kesteven ⇒Key Partner: Software AG Dorset Partners (*4) ⇒Additional 4 Software AG DIS agreed as part of the project contract ⇒Planned use of Gateway Payment and Authentication services ⇒Implementation planned following delivery of North Dorset pilot National Benefits Project (Liverpool, Sheffield, Tameside) ⇒Planned delivery of 3 (*2) Microsoft DIS as part of the project delivery contract ⇒Planned use of Gateway Authentication and Transaction services ⇒Implementation schedule to be confirmed 35
  36. 36. Projects Live on Gateway or DotP as of February 2004 e-Delivery Team Dec 01 Duty Deferment WP23 Electronic VAT Returns WP 33 2002 Feb 02 Apr 02 Aug 02 Oct 02 Dec 02 2003 Feb 03 Apr 03 WP 280 WP 282 WP 289 WP100 WP160 22/01 15/10 14/01 WP161 06/04 PAYE 4-Incoming Forms WP162 06/04 Self Assessment (Agents) WP206 Self Assessment 2002 14/11 WP 232 10/04 WP 57 a,b,c Corporate Tax Filing (1&2) New Tax Credits WP 55 11/03 05/08 New Tax Credits (Part 2) WP 257 17/04 SA DATs WP 524 WP 233 17/12 WP 525 Self Assessment for Partnerships NI DIS Box (CITU NI) 21/08 WP 232+ Self Assessment for Trusts Northern Ireland Apr 04 01/12 WP 619 PAYE 3c-Outgoing Forms 17/12 16/07 Land Registry Searches 16/12 WP 204 Sheep Annual Premium Scheme (DARD) WP 260 16/12 Suckler Cow Premium Scheme (DARD) Criminal Justice Feb 04 04/08 WP 290 PAYE Secure Outputs DWP 2004 18/12 PAYE Forms 1 DEFRA & the DTI RPA Dec 03 18/12 Tied Oils E-Services LA’s ODPM Oct 03 14/10 WP 27 Rebated Oils EC Sales Lists Electronic Declaration DotP Aug 03 03/12 eBTI Inland Revenue Jun 03 21/11 New Export System HMCE Jun 02 WP 286 16/12 Exchange Pilot WP 191 31/05 Exchange Pilot Phase 2 WP 253 30/04 Secure Mail WP 252 Child Benefit Claims 30/04 07/04 WP 166/192 Carers’ Allowance 20/11 WP 266 ELVIS WP 98 & 207 DEFRA e-IACS WP 13 03/05 18/03 Rural Payments Agency: Equifax Certs WP 285 12/12 DEFRA Plant Variety and Seeds 20/10 WP 261 DEFRA Communications Diary (SAS Service) WP 664 Grants and Subsidies Payments System 3 (GASPs3) WP 313 Shepway DC: e-Payments UK online.gov Build and Migration to DotP OeE Website Build and Migration 24/11 16/02 14/01 WP 574 WP 270 27/03 36 WP 347 24/06
  37. 37. DotP – Enhanced pan-government search e-Delivery Team Overview: Nov 03 Build Stabilisation Spidering of all Govt content Dec 03 Jan 04 Functional & User / Performance Testing Verity collections proved Feb 04 UAT Mar 04 Apr 04 05/02 Re-spider of all government Prove ‘all gov’ performance ⇒ The Verity search engine is now successfully live on OeE, DH and OGS ⇒ There are a number of issues still outstanding before ‘all government’ searching can be provided: ⇒ Verity must provide hot fixes which are currently slowing down the ‘all gov’ indexes from being completely spidered ⇒ Verity must tune the system so that the ‘all gov’ content can meet search performance criteria ⇒ Current aim for introduction of ‘all gov’ is end March ⇒ Switch on of additional functionality (categorisation/ adaptive ranking) is delayed until Verity provide hot fixes to core application issues 37
  38. 38. DotP – Commission for Healthcare Audit and Inspection (CHAI) e-Delivery Team Overview: Jan 04 Mar 04 Feb 04 Design Build Content Entry/Migration New Homepage Functional Testing UAT 01/04 ⇒ CHAI site will be built out on EDS Loudcloud environment ⇒ Hosting capacity issue must be resolved to meet 1st April go-live date ⇒ Visual Branding has been signed off and is being applied to the site ⇒ Stable Release Delivered for testing ⇒ System Testing and bug fixing has begun ⇒ Migration and UAT strategy planned 38
  39. 39. DotP Phase II – Release 2.2 e-Delivery Team Overview: Nov 03 Dec 03 Jan 04 Mar 04 Feb 04 Apr 04 May 04 Jun 04 Jul 04 2.2 Performance 2.2 Strategic Search Design 2.2 Strategic Search Build UT 2.2 CMA Changes ⇒ CMA Changes (SCRF 64) completed on track ⇒ Design and implementation for Strategic Search completed on track ⇒ Performance enhancements for 2.2 have been prioritised, including optimisation of environment configuration to include CHAI site ⇒ Functional and Regression testing commenced on time. We are now in the second week, no major issues have been reported ⇒ Currently on track to begin UAT w/c 15th March 2004 39
  40. 40. DotP Phase II – Release 2.3 e-Delivery Team Overview: Jan 04 Feb 04 Mar 04 Apr 04 May 04 Jun 04 Jul 04 Aug 04 Sept 04 Transition to India MPCT Design MPCT Build Site Management tool design SMT Build Func Test Content Entry API design UT Content Entry API Build ⇒ Design Complete for Multi-Page Content Types, Page Template Library, Cache Flush, Multiple-CSS, SMT Search, SMT Notifications, SMT DAM Config. ⇒ Other design tracks progressing as planned ⇒ Cache Flush & Application Re-initialisation track completed implementation stage ⇒ Knowledge Transfer and ramp-up plan created for additional team members in India ⇒ Remaining Site Management Tracks scheduled to start build in India from April following transition period 40

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