This document summarizes Maharashtra's implementation of a statewide electronic traffic challan (eChallan) system called One State One eChallan. Some key points: - It was implemented to address issues with the previous manual challan system for citizens, police, and administrators. - Over 5.7 crore challans have been issued since January 2019 totaling Rs. 2300+ crores in fines collected. - The solution involves Android devices, CCTV integration, citizen apps, and multiple online/digital payment options. - It has led to higher productivity for police, more transparency, and increased challan and revenue collection for the state.

1. Maharashtra is the 1st state in India to launch
One State One eChallan across the state
One State One eChallan (OSOC)

2. Key Challenges before Implementation of eChallan System
Citizens
• No Evidence based Process
• Cumbersome process for Fine Payment
• Lack of multiple payment options for citizens and Citizens not aware of full range of fines and their
rights and subsequent harassment
Police
• Maintenance of Challan book difficult in dust/rain
• Manual writing mistakes could result in errors in the next stages with Long List of fines & violations
• Inability to Track Repeat Offenders not charge extra fines or further action of confiscation
Administration
• Physical Record keeping is cumbersome, Classification, Data Analysis was not possible
• Data was de-centralized with no single view on Challan
• Lack of transparency due to poor MIS, leading to loss of potential revenue

3. Maharashtra Implementation Summary
Implemented
Devices T
otal
Challan T
otal
Fine
: Jan 2019
: 6500
: 5.70+ Crores
: Rs. 2300+ Crores
✓ 40,000+ Challans from devices / Day
✓ 10,000+ Challans from CCTV / Day
✓ 1000+ Challan from T
owing / Day
✓ 96 Interceptor vehicles
✓ 1000+ cameras used togenerate challan

4. Solution

5. Solution Components
Android based handy devices
Thermal printer
Digital Payment
Payment Portal
GPS
V
ahan / Sarathi
CCTV Integration
Citizen App

6. Smart Devices

7. Features
✓Challan entry (Online / Offline)
✓Evidence facility
✓User-friendly screens
✓Automatic Datetime, GPS Location
✓Multiple violations in single challan
✓Impounding
✓Partial payment not accepted
✓Multiple challan single payment
✓Mobile Connection thru 4G/3G/Wi-Fi
✓Login /Password for every officer/user
✓Hierarchical Login for different Level
✓Audit Trail
✓Various Transaction Reports/ Dashboard
✓Dynamic Reports for proactive Analysis
✓Officer Performance review
✓Multiple Search facilities
✓Internal Messaging System
✓Encryption (AES-256 Standards)

8. Integrations

9. Integrations
ANPR Camera CCTV Camera
Vahan & Sarathi
Nakabandi Mobile Application
Towing Interceptor Vehicles

10. Integrations
Social Media
Helpdesk Call Center
Grievances Module
SMS integration Citizen Mobile Applications
Lok Adalat

11. Payment Integrations
Online Payment Gateway
Wallet Wallet
Payment on Device
Online Payment Gateway

12. One State One eChallan: Process Flow
Detection of Offence
(Handheld Device Camera,
CCTV, Interceptor Vehicle, ANPR
Camera, Citizen Reporting)
Evidence of
Offence Captured
Challan Issued
Non-
Compoundable
Offence
Sent to Court
Synchronization with
VAHAN & Sarathi Server
for Vehicle and Driver
Details
Synchronization with
eChallan Database (Cloud
Server) to check for Repeat
Offender or Stolen Vehicle
Challan Receipt
Generated & SMS Sent to
Offender
On Spot
Payment
Documents Digitally
Impounded
Compoundable
Offence
YES
NO
Payment on Handheld
Device Credit/Debit Card &
Cash.
Receipt Generated (SMS &
Paper Receipt)
Online Payment:
Web Portal (PG: Bill Desk & SBI ePay)
Mobile App (MumTrafficApp & MahaTrafficApp)
Mobile Wallets: Paytm & JioMoney
Receipt Generated SMS/ PDF-onscreen

13. Outcome

14. Alerts
Fake documents
Duplicate number plate
Check challan history
Stolen vehicles
Is scrapped vehicle plying
on road?
Suspicious Vehicles

15. Dashboard

16. Live Officers Location

17. Benefits
High Productivity due to
automation
Higher transparencywith
Digital T
ransaction
Officer location can be tracked
throughGPS
Officers Performance report
Analysis of violation pattern
Probabilityof Mistake is less
Higher Morality and Trust
Various MIS Reports
Easy integration with Govt. Systems
Faster Reconciliation

18. Mobile ApplicationinEnglish&Marathi(Android&IOS)

19. Grievances Module for Citizens
✓Reduction of manpower in handling emails
✓Less call flow of emails
✓Reports for analysis
✓No manual tracking required
Grievance Reports are available as per below table
Location Declined Deleted Edited Pending Refunded Refund In Process Reopened Grand Total
Maharashtra 00 00 00 00 00 00 00 00

20. Increase in Challans and Revenue
Before OSOC
(Avg) per year
After OSOC
(Avg) per year
Challans 75 Lacs 200+ Lacs
Fine Amount 200 Crores 600+ Crores

21. What we do differently
to achieve success

22. Single point of contact answerable for performance
Police
Authority
Project
Manager
Servers / Network
Software
Mobile Devices
Training / Handholding
Reports / Reporting

23. We listen to our users
Continues change requests implemented to address
customer requirements :
Till now we have deployed approximately 500+
change requests as an additional new requirement
for Maharashtra eChallan Project within short span of
time after verification
additional cost. These
& rigorous
change
testing at no
requests were
implemented over & above the Tender requirement,
and we are very sure that no other Solution provider,
will not be in any position to have it implemented
immediately.

24. Continuous improvement strategy
We continuously strive to implement latest trends or
technology to improve usability .
Recently we identified two areas that can ease out
police staff operations that ultimately reduces errors
and helps faster operations.
We have implemented :
• OCR (Optical Character Recognition)
With OCR technique, vehicle number is read from
the image of number plate & Driving License.
Reduces typo errors.
• QR Code for payments
During pandemic, QR codes payments are widely
used as Touchless and safe.

25. Training and Handholding
We have successfully completed Training for 17,000
personals & we continue to provide training on various
modules like Devices, Admin, Treasury, etc. for which we
have the acknowledgement from various districts.

26. Daily reconciliation of collection
Reconciliations of the amount collected by
various Payment Gateway vendors is done on
a daily basis based on the amount received
from the vendors as per T+1.

27. Initiatives for recovery of unpaid Challans
Even though Recovery of unpaid challans was never a part of our
scope of work, we still took our initiatives in assisting the
department.
1) Lok Adalat :
we invested in Lok Adalat drive to increase the recovery of unpaid
challans by sending SMS, increasing our Server infrastructure to
accommodate generated PDF notices in tera bytes, additional
manpower to work on generation of Lok Adalat notices, etc. & we
again borne a huge cost on us, without asking for a penny from the
department. Till today we have recovered around 190+ Crores for
Maharashtra State.
2) Push Notification :
Reminders are sent to Citizens for their unpaid Traffic eChallans
using push notification service on the Mumtrafficapp &
Mahatrafficapp Mobile Application both on IOS & Android.

28. Focus on Field & Citizen Support
Deployment of additional Field Support Executive (FSE) over
& above 25 FSE mentioned in the Tender to handle the entire
Maharashtra & ease the operations.
Call Center having 8 helpdesk executives with Helpdesk
Ticketing solution assisting Citizens for all registered issues.
What’s App group enabled in each district to provide a faster
resolution & communication of important rollouts.
We have additional 25+ resources just for support of Device &
Printer. This facilitates replacing devices on same day in case
there is any devices complaints.

29. 100% SLA Compliance
Bound under stringent SLA’s & Penalties to
keep up to the 99.99% uptime of the System.
In Last 3 years we haven’t encountered a
single downtime.

30. Thank Y
ou