The document discusses various topics on the author's mind including everyone leaving, whether products delivered meet expectations, risk management and IT issues. It emphasizes the importance of understanding the customer's desired outcomes rather than just providing technology. Partners should work as a team with the customer to build trust, share a vision, understand each other's issues and manage risks cooperatively.

1. Deposit quarter. Ball will serve automatically. Avoid missing ball for high score. Alan Mather 9.10.2006

4. Every journey starts with a single step … Usually, there’s a little more to it than that

7. Risk Management and Risk Transfer What Goes Down Will Go Up Somewhere Else Credit card fraud falls 13% in 2005, reducing by £65 million Cardholder not present fraud goes up 21%

8. IT Complexity

9. IT Repetition What’s the right bet to make? Any technology that’s around when you’re between the ages of 0 and 15 is normal and part of life From 15-35, anything that emerges is new and exciting and a potential career opportunity After that it’s simply against the natural order of things … until it’s been around for 10 years, then it’s all right really Douglas Adams:

11. Product versus Consequence 5

13. Grandma, what big walls we build

14. Reality Is More Involved ?