This document discusses critical listening skills and barriers to effective listening. It identifies common barriers like self-focus, emotional noise, criticism, processing rate, information overload, receiver apprehension, shifting attention, and cultural differences. It provides tips to improve listening skills, such as stopping, looking, and listening, as advocated in an active listening TED talk by Katie Owens.

10. Critical listening activity

13. How We Listen

14. The Office

21. President Obama 1
How we adapt...

22. President Obama 2

23. Barriers to Listening
• Self focus
• Emotional noise
• Criticism

24. Barriers to Listening
• Processing rate
• Information overload
• Receiver apprehension
• Shifting attention
• Cultural differences

25. Improve Your Skills
• STOP
• LOOK
• LISTEN

26. Active Listening – Katie Owens TED