2. The differents between coorporate and the
SMB is
Layered management
Dividing by a division / group
Each group be able to take decission
MIS Management model in The Enterprise
Change management
Problem Management
Storage Management
Network Management
Configuration management
3. Change management is a process to control
and coordinate all changes to an IT
production environment
Control involves
requesting
prioritizing
approving changes
coordination involves collaborating
scheduling, communicating
implementing changes
4.
5.
6. Problem management is a process used to
identify, log, track, resolve, and analyze
problems impacting IT services
7.
8. The enterprise using a support model /
operator
Support treats all the complaints as an
accident
“If the operator is successful in resolving such an incident, it
is considered resolved and is designated as closed. If the
service desk operator is not able to resolve the incident, it
is turned over to a second level, or tier 2, support group for
resolution and is then designated as a problem”
9.
10. Storage management is a process used to
optimize the use of storage devices and to
protect the integrity of data for any media
on which it resides.
12. Network management is a process to
maximize the reliability and utilization of
network components in order to optimize
network availability and responsiveness
13. Configuration management is a process to
ensure that the interrelationships of
varying versions of infrastructure hardware
and software are documented accurately
and efficiently.
14. Enterprise better management
Five managements keys
Each management has procedure
Each procedure has a measuring method
