Integrated information systems are used across departments to facilitate collaboration within a company. Customer relationship management systems manage customer information, past purchases, interactions, and interests across sales, marketing, and customer service. CRM systems combine databases, software, and procedures to organize and allow access to documents, files, images, and multimedia content about customers.

2. Integrated information
systems are used by
multiple departments and
facilitate collaboration
within the enterprise.

5. Customer Relationship
Management
A customer relationship management
(CRM) system
manages information about customers,
interactions with customers, past
purchases, and interests. CRM mainly
is used across sales, marketing, and
customer service departments

6. an information
system that is a combination of databases,
software, and procedures that organizes and
allows access
to various forms of documents and other files,
including images and multimedia content