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How to Empower Patients
with Your Website
PATIENTS + PATHOLOGIES + PROCEDURES
Presenter
Michael Roberts
Marketing Director, Mudbug Media
P3 Inbound
Patients + Pathologies + Procedures
P3 Inbound
Patients expect
from their physicians.
THE SAME TYPE
OF SERVICE
Consumer Expectations
BOOK APPOINTMENTS
COMMUNICATE
EASY TO NAVIGATE
MOBILE ACCESS
N
Can your patients
easily find the
information they need?
Pa...
1 2 3Guide Explain Enable
N
Website’s 3 Main Goals
1Guide
Your
Patients
N
MODERN
c l e a n
QUALITY
F
R
E
S
H
HTML
Modern Website Design
P3 websites are currently seeing
an average of 35-40% for mobile traffic.
Mobile-Friendly Design
LOCATION
BOOK APPT
PHONE #
Make all of
the important
information
EASY
TO
FIND
Easy to Navigate
2Explain
Your Procedures
& Services
SPECIALTIES
1.) Hip Replacement
2.) Knee Replacement
3.) Sports Medicine
At a minimum, you need to
list out your specialti...
to reduce and to
REASSURE
patients.
include an
PH
ONE CALL
S
pre & post-op
instructions
or
FAQ
This ultimately improves
pa...
CONTACT
US
3Enable
Patients To
Take Next Steps
PEOPLE ARE
BUSY
CONVENIENCE
IS KEY
Allowing your patients to
book the appointment
RIGHT AWAY
that those patients will
follow through with
the appointment.
IN...
quickly
easily
patients can
convenience.
submit these requests
to your office at their
and
CONTACT US
Subject:
Name:
Email...
allow patients
to fill out
intake forms
TIME
OWN
Help reduce the patient's waiting time in the lobby.
Intake Forms
Your website can be
a great tool for
c o m m u n i c a t i n g
c o n n e c t i n g
with your patients
and
are you using it...
info@p3inbound.com
p3inbound.com
Questions?
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How to Empower Patients with Your Website

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People are booking flights, reservations, and hotels online, and patients are coming to expect the same type of services from their physicians. Your website plays a big role in guiding patients through the process and making it easier for them to accomplish these tasks.

Your website needs to accomplish 3 main goals for your patients: guide, explain, and enable.

Guide Your Patients
When you see your patients in person, you are guiding them in making health decisions. Your website design is an extension of that. In order to effectively communicate with your patients online, your website design must be modern, easy to use on all devices, and easy to navigate.

Modern Website Design - Modern website designs convey a certain level of quality, and are often easier to navigate. Modern designs tend to be cleaner, placing the focus on the information your patients need to know.

Mobile-Friendly Design - Many patients will access your website on mobile devices, so it’s important to have a mobile-friendly design. The easiest way to accomplish this is to go with a responsive design, which will adapt to fit any screen size.

Easy to Navigate - Make your address, phone number, and specialties easy to find. Clearly label navigation items, and avoid cluttered website pages. Make your location and phone number available on every page of your website so patients can easily find that information.

Explain Your Procedures & Services
Give patients enough information to make a decision, just as you would when seeing patients in your office. Your website content can reassure patients and help them learn more about your practice.

Explain Your Specialties - At a minimum, list out your specialties. Ideally, you should also have content that explains each procedure or service. Create a reliable source of information for patients.

Answer Common Questions - Create website content that answers questions for patients so they don’t need to keep calling your office. This content could contain FAQs or a set of pre- and post-op instructions to help reassure patients.

Enable Patients to Take Next Steps
Help patients accomplish what they came to do on your website--make an appointment, or contact you for more information.

Appointment Scheduling - Allow patients to book an appointment right away to increase the chances that they will follow through. Add an appointment request form directly to your site, use an appointment booking service like ZocDoc, or use an EMR or EHR to offer online appointment scheduling.

Contact Forms - Make contact forms available on your website so that patients can quickly and easily submit routine requests and questions to your office.

Intake Forms - Allow patients to fill out your intake forms online, or have them available to print out before the appointment. This will save your patients the trouble of arriving early to fill out forms.

Use your website to your advantage to connect with patients.

Published in: Healthcare
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How to Empower Patients with Your Website

  1. 1. How to Empower Patients with Your Website PATIENTS + PATHOLOGIES + PROCEDURES
  2. 2. Presenter Michael Roberts Marketing Director, Mudbug Media P3 Inbound Patients + Pathologies + Procedures P3 Inbound
  3. 3. Patients expect from their physicians. THE SAME TYPE OF SERVICE Consumer Expectations
  4. 4. BOOK APPOINTMENTS COMMUNICATE EASY TO NAVIGATE MOBILE ACCESS N Can your patients easily find the information they need? Patient Satisfaction
  5. 5. 1 2 3Guide Explain Enable N Website’s 3 Main Goals
  6. 6. 1Guide Your Patients N
  7. 7. MODERN c l e a n QUALITY F R E S H HTML Modern Website Design
  8. 8. P3 websites are currently seeing an average of 35-40% for mobile traffic. Mobile-Friendly Design
  9. 9. LOCATION BOOK APPT PHONE # Make all of the important information EASY TO FIND Easy to Navigate
  10. 10. 2Explain Your Procedures & Services
  11. 11. SPECIALTIES 1.) Hip Replacement 2.) Knee Replacement 3.) Sports Medicine At a minimum, you need to list out your specialties on your website. List of Specialties Explanation Help Patients Learn About Your Specialties
  12. 12. to reduce and to REASSURE patients. include an PH ONE CALL S pre & post-op instructions or FAQ This ultimately improves patient satisfaction. Answer Common Patient Questions
  13. 13. CONTACT US 3Enable Patients To Take Next Steps PEOPLE ARE BUSY CONVENIENCE IS KEY
  14. 14. Allowing your patients to book the appointment RIGHT AWAY that those patients will follow through with the appointment. INCREASES THE CHANCES BOOK APPT Appointment Scheduling
  15. 15. quickly easily patients can convenience. submit these requests to your office at their and CONTACT US Subject: Name: Email: Phone: Questions/ Comments: Contact Forms
  16. 16. allow patients to fill out intake forms TIME OWN Help reduce the patient's waiting time in the lobby. Intake Forms
  17. 17. Your website can be a great tool for c o m m u n i c a t i n g c o n n e c t i n g with your patients and are you using it to your advantage? Take Advantage Of Your Website
  18. 18. info@p3inbound.com p3inbound.com Questions?

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