20. reflect
Instead of blame game
Fu r i !!!
http://flbog.sip.ufl.edu/risk-rx-article/surgical-team-debriefing-and-follow-up-creating-an-efficient-positive-operating-roo
m-environment-to-improve-patient-safety/
https://obgyn.onlinelibrary.wiley.com/doi/pdf/10.1576/toag.10.4.251.27442
22. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
23. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
24. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
25. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
26. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
27. Kerth’s directive
“Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand”
--Norm Kerth, Project Retrospectives: A Handbook for Team Review
28. Focus on
“Inquiry rather than Advocacy"
"Dialogue rather than Debate"
"Conversation rather than Argument"
"Understanding rather than Defending"