Cultivating an Innovative Organization
The Power of Resilience in Leadership

Pat Christen, President & CEO, HopeLab
Hawai...
What spurs innovation?
What spurs innovation?
•
•
•
•

Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance
What spurs innovation?
•
•
•
•

Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance
Curiosity

“I have no special talent. I am only passionately curious.”
– Albert Einstein
Bette Graham
Bad typst typist and inventor of Liquid Paper

Curiosity
Curiosity

Mary Anderson
Keen observer of streetcar operations,
inventor of the windshield wiper
What spurs innovation?
•
•
•
•

Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance
“I failed my way to success.”

Willingness to fail & learn

- Thomas Edison,
failure expert, inventor
Willingness to fail & learn
iPad

Tablet devices
More than 20 years of flops before the iPad
Willingness to fail & learn

Julia Child
Chef, author, TV host, lifelong experimenter of culinary arts
What spurs innovation?
•
•
•
•

Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance
Lots of ideas

FutureCube brainstorm
HopeLab R&D team at MLOVE
Lots of ideas
Julie Taymor
Groundbreaking theater and film director
Lots of ideas

Thomas Jefferson
Pioneering politician, philosopher, farmer and inventor
Lots of ideas

Leonardo da Vinci
13,000 pages of notes on art, anatomy and engineering
What spurs innovation?
•
•
•
•

Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance
Perseverance

Diana Nyad
Successful 5th attempt to swim Cuba to Florida
Perseverance

Apollo 13 Moon Mission
Successfully returned to Earth after disaster in space
Perseverance

J.K. Rowling
Wrote her first book while living out of her car,
more than 400 million books sold to date
Perseverance

Harriett “Moses” Tubman
Abolitionist, Union spy, suffragette
How do we build
our capacity for curiosity,
failure and
learning, ideation
and perseverance?
We each have a superpower.
Resilience noun. The ability to bounce back from adversity.
Resilience =

Capt. “Sully” Sullenberger
Hudson River crash landing, 2009

Purpose
Connection
Control
Purpose
A far-reaching steady goal;
something personally meaningful
that reaches out into the world.
Purpose

“Those who have a „why‟ to live can bear with almost any „how.‟”
– Viktor Frankl, Man's Search for Meaning
Purpose

“Be sure you put your feet in the right place, then stand firm.”
– Abraham Lincoln
Connection
Authentic relationship with others,
a sense of belonging,
the opposite of loneliness.
Connection

“Although we like to think of ourselves as mythic individualists,
we are fundamentally social organisms.”
– Jo...
Connection
“You have – within you – the fuel to thrive and to flourish, and to
leave this world in better shape than you f...
Control
Our belief in our power to affect our
destinies, the engine of motivation.
Malala Yousafzai
Student and girls‟ rights activist,
survivor of Taliban assassination attempt

Control
Control

Aron Ralston
Outdoorsman
View footage on YouTube

Derek Redmond
Olympic sprinter
What is your unique role
as a leader in cultivating
resilience?
“Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people
com...
What is belonging?
Longing to be – to find our deeper purpose
“„Being‟ is to find our deeper purpose in all that we do.”

...
Belonging supports resilience
Resilience – the ability to bounce back from
adversity, injury or insult – is cultivated thr...
Cultivating belonging
Longing to be – to find our deeper purpose
“„Being‟ is to find our deeper purpose in all that we do....
“Our job as leaders is to provide structural ways
to create the experience of belonging in all the
places where people com...
“Our job as leaders is to provide structural ways
to create the experience of belonging …”
“Our job as leaders is to provide structural ways
to create the experience of belonging …”
“Our job as leaders is to provide structural ways
to create the experience of belonging …”
“Our job as leaders is to provide structural ways
to create the experience of belonging …”
“Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people

co...
“… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning pro...
“… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning pro...
“… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning pro...
“… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning pro...
“Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people com...
“… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”
“… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”
“… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”
Warning!
Warning!
You can be innovative, resilient and
create belonging – and be a
terrorist, cult leader or virus.
Warning!
You can be innovative, resilient and
create belonging – and be a
terrorist, cult leader or virus.
Compassion
Recognizing suffering in others and
acting to alleviate that suffering.
Integrity
Keeping the promises you make
to yourself and others.
Innovative, generative
leaders cultivate
resilience, create a sense
of belonging and act with
compassion and
integrity.
This is not easy.
Two case studies for your
considertation …
This is not easy.
Two case studies for your
consideration …
Case Study #1

Hancock Bank
Hancock Bank

Hurricane Katrina, 2005
Hurricane Katrina, 2005

90 of 103 Hancock branches destroyed
No electricity, no computers
No account data
Hancock Bank: Back to Purpose
Company Values
•
•
•
•
•

Honor & Integrity
Strength & Stability
Commitment to Service
Teamw...
Hancock Bank: Back to Purpose

From ATMs to Card Table
•
•
•
•

Sign your name
Give your address
Give your SS#
Get $200
$42 Million

$42 million given out
All but $200K returned
13K new accounts in 5 months
Case Study #2
Games for young cancer patients, from HopeLab

Re-Mission
Designing tech to unlock resilience
Re-Mission Games for young cancer patients, from HopeLab
p = .034

70

Re-Mission

65

Control
60

55

Baseline

Follow-up

20
10

p = .027

6.2

Re-Mission
6.0
Control
5.8

5.6

...
Re-Mission
More than 250,000 games in 82 countries
Victory!
To recap ……
Resilience is key to innovation.

Resilience enhances a sense of
belonging – a key attribute cultivated by great leaders.
...
Resilience is key to innovation.

Resilience enhances a sense of belonging,
a key attribute cultivated by great leaders.
R...
Resilience is key to innovation.

Resilience is enhanced by a sense of belonging,
a key attribute cultivated by great lead...
If you cultivate resilience with
compassion and integrity,
you will transform the world.
“The ultimate measure of a man is
not where he stands in moments of
comfort and convenience, but
where he stands at times ...
Resilience is your superpower.
Time to put on your cape.
Mahalo.
Pat Christen, President & CEO, HopeLab
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Cultivating an Innovative Organization

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The Power of Resilience in Leadership

Curiosity, willingness to fail, creative ideas, and perseverance spurs innovation.

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Cultivating an Innovative Organization

  1. 1. Cultivating an Innovative Organization The Power of Resilience in Leadership Pat Christen, President & CEO, HopeLab Hawai„i Leadership Forum November 12, 2013 / Honolulu
  2. 2. What spurs innovation?
  3. 3. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
  4. 4. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
  5. 5. Curiosity “I have no special talent. I am only passionately curious.” – Albert Einstein
  6. 6. Bette Graham Bad typst typist and inventor of Liquid Paper Curiosity
  7. 7. Curiosity Mary Anderson Keen observer of streetcar operations, inventor of the windshield wiper
  8. 8. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
  9. 9. “I failed my way to success.” Willingness to fail & learn - Thomas Edison, failure expert, inventor
  10. 10. Willingness to fail & learn iPad Tablet devices More than 20 years of flops before the iPad
  11. 11. Willingness to fail & learn Julia Child Chef, author, TV host, lifelong experimenter of culinary arts
  12. 12. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
  13. 13. Lots of ideas FutureCube brainstorm HopeLab R&D team at MLOVE
  14. 14. Lots of ideas Julie Taymor Groundbreaking theater and film director
  15. 15. Lots of ideas Thomas Jefferson Pioneering politician, philosopher, farmer and inventor
  16. 16. Lots of ideas Leonardo da Vinci 13,000 pages of notes on art, anatomy and engineering
  17. 17. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
  18. 18. Perseverance Diana Nyad Successful 5th attempt to swim Cuba to Florida
  19. 19. Perseverance Apollo 13 Moon Mission Successfully returned to Earth after disaster in space
  20. 20. Perseverance J.K. Rowling Wrote her first book while living out of her car, more than 400 million books sold to date
  21. 21. Perseverance Harriett “Moses” Tubman Abolitionist, Union spy, suffragette
  22. 22. How do we build our capacity for curiosity, failure and learning, ideation and perseverance?
  23. 23. We each have a superpower.
  24. 24. Resilience noun. The ability to bounce back from adversity.
  25. 25. Resilience = Capt. “Sully” Sullenberger Hudson River crash landing, 2009 Purpose Connection Control
  26. 26. Purpose A far-reaching steady goal; something personally meaningful that reaches out into the world.
  27. 27. Purpose “Those who have a „why‟ to live can bear with almost any „how.‟” – Viktor Frankl, Man's Search for Meaning
  28. 28. Purpose “Be sure you put your feet in the right place, then stand firm.” – Abraham Lincoln
  29. 29. Connection Authentic relationship with others, a sense of belonging, the opposite of loneliness.
  30. 30. Connection “Although we like to think of ourselves as mythic individualists, we are fundamentally social organisms.” – John Cacioppo, social neuroscientist
  31. 31. Connection “You have – within you – the fuel to thrive and to flourish, and to leave this world in better shape than you found it. You tap into it whenever you feel connected to others and loved.” – Barbara Fredrickson, social psychologist
  32. 32. Control Our belief in our power to affect our destinies, the engine of motivation.
  33. 33. Malala Yousafzai Student and girls‟ rights activist, survivor of Taliban assassination attempt Control
  34. 34. Control Aron Ralston Outdoorsman
  35. 35. View footage on YouTube Derek Redmond Olympic sprinter
  36. 36. What is your unique role as a leader in cultivating resilience?
  37. 37. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
  38. 38. What is belonging? Longing to be – to find our deeper purpose “„Being‟ is to find our deeper purpose in all that we do.” To be related and to be part of something “To belong is to know, even in the middle of the night, that I am among friends.” A sense of being an owner “What I consider mine I will build and nurture.”
  39. 39. Belonging supports resilience Resilience – the ability to bounce back from adversity, injury or insult – is cultivated through a sense of: PURPOSE CONNECTION CONTROL
  40. 40. Cultivating belonging Longing to be – to find our deeper purpose “„Being‟ is to find our deeper purpose in all that we do.” PURPOSE To be related and to be part of something “To belong is to know, even in the middle of the night, CONNECTION that I am among friends.” A sense of being an owner “What I consider mine I will build and nurture.” CONTROL
  41. 41. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
  42. 42. “Our job as leaders is to provide structural ways to create the experience of belonging …”
  43. 43. “Our job as leaders is to provide structural ways to create the experience of belonging …”
  44. 44. “Our job as leaders is to provide structural ways to create the experience of belonging …”
  45. 45. “Our job as leaders is to provide structural ways to create the experience of belonging …”
  46. 46. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
  47. 47. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
  48. 48. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
  49. 49. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
  50. 50. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
  51. 51. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
  52. 52. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
  53. 53. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
  54. 54. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
  55. 55. Warning!
  56. 56. Warning! You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.
  57. 57. Warning! You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.
  58. 58. Compassion Recognizing suffering in others and acting to alleviate that suffering.
  59. 59. Integrity Keeping the promises you make to yourself and others.
  60. 60. Innovative, generative leaders cultivate resilience, create a sense of belonging and act with compassion and integrity.
  61. 61. This is not easy. Two case studies for your considertation …
  62. 62. This is not easy. Two case studies for your consideration …
  63. 63. Case Study #1 Hancock Bank
  64. 64. Hancock Bank Hurricane Katrina, 2005
  65. 65. Hurricane Katrina, 2005 90 of 103 Hancock branches destroyed No electricity, no computers No account data
  66. 66. Hancock Bank: Back to Purpose Company Values • • • • • Honor & Integrity Strength & Stability Commitment to Service Teamwork Personal Responsibility
  67. 67. Hancock Bank: Back to Purpose From ATMs to Card Table • • • • Sign your name Give your address Give your SS# Get $200
  68. 68. $42 Million $42 million given out All but $200K returned 13K new accounts in 5 months
  69. 69. Case Study #2 Games for young cancer patients, from HopeLab Re-Mission
  70. 70. Designing tech to unlock resilience
  71. 71. Re-Mission Games for young cancer patients, from HopeLab
  72. 72. p = .034 70 Re-Mission 65 Control 60 55 Baseline Follow-up 20 10 p = .027 6.2 Re-Mission 6.0 Control 5.8 5.6 Baseline Follow-up Chemotherapy: Oral 6MP p = .008 30 0 Self-Efficacy 3.8 Plasma 6MP (log10) 40 Control Total MEMS Cap Events Antibiotics Cancer-specific self-efficacy (1-7 scale) Intervention-targeted knowledge (% correct) Cancer Knowledge p = .002 Re-Mission 3.6 Control 3.4 3.2 Baseline Follow-up Re-Mission Boosts players‟ sense of control, shifts attitudes, boosts positive emotion and improves health behavior
  73. 73. Re-Mission More than 250,000 games in 82 countries
  74. 74. Victory!
  75. 75. To recap ……
  76. 76. Resilience is key to innovation. Resilience enhances a sense of belonging – a key attribute cultivated by great leaders. Resilience nurtured with integrity and compassion is an unstoppable force for good.
  77. 77. Resilience is key to innovation. Resilience enhances a sense of belonging, a key attribute cultivated by great leaders. Resilience nurtured with integrity and compassion is an unstoppable force for good.
  78. 78. Resilience is key to innovation. Resilience is enhanced by a sense of belonging, a key attribute cultivated by great leaders. Resilience nurtured with compassion and integrity is an unstoppable force for good.
  79. 79. If you cultivate resilience with compassion and integrity, you will transform the world.
  80. 80. “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy… I have decided to stick with love. Hate is too great a burden to bear.” ― Martin Luther King, Jr.
  81. 81. Resilience is your superpower.
  82. 82. Time to put on your cape.
  83. 83. Mahalo. Pat Christen, President & CEO, HopeLab

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