AGC Networks is a Global Solution Integrator delivering customized technology solutions & services to accelerate customer's business.

1. AGC Networks Limited
Corporate Overview
September 2016
marketing@agcnetworks.com
Aug’16 ver 11

2. AGC Purpose & Values
Our Purpose
We accelerate (our customers’) business with best-in-class
customized technology solutions
Our Values
• Will to Win
• Integrity & Fairness
• Responsiveness & Collaboration
• Empowerment & Accountability
• Continuous Improvement
• Innovation
• Differentiation

3. About AGC Networks
A Global ICT Solution Integrator
Strong presence in Americas, UK, Middle East / Africa,
Australia / New Zealand, Singapore / Philippines and
India
Delivering customized technology solutions and
services
Partnering with Global technology leaders
30 years of experience across markets
Serving a large base of long-tenured customers across
verticals
Focused on Enterprise and Mid-market customers
3
Delivering integrated technology solutions and services with a vertically
differentiated approach across the globe

4. Incepted as
Tata Telecom
Ltd
AT&T carves
out Lucent
Technologies.
Lucent spins off
Enterprise
business as
Avaya
Tata-Avaya JV
takes shape
Renamed as
AGC Networks Ltd.
Acquired by Essar
Avaya buys TTL
stake, forms
Avaya
GlobalConnect
1986
2004
2010
1996
Appointed
AT&T’s SI
In India
1994 Global scale up
across North
America, MEA
AGC Journey
4
Consolidation for
future global
growth
M3 Growth
Strategy :
Multi Solutions
Multi Alliances
Multi Geos
2014-16
2011

5. Customer Organization Imperatives
CFO
Imperatives
CEO
Imperatives
CIO
Imperatives
• Revenue Growth
• Superior Customer Service
• Business Efficiency
• Risk & Compliance
• Cost Reduction
• Cash Flows
• Investment Protection
• ROTI
• Rapid Deployment
1. Profitable
Growth
2. Customer
Experience
3. Compliance
4. Operational
Efficiencies
Key Focus Areas
5

6. Technology Solutions
6

7. AGC Cloud Services & AGCiVR
Cloud based IVR Solution from AGC’s
Data Centers - AGCiVR
 OPEX based model
 Hosted Contact Center
 Hosted IVR /Cloud IVR
Hybrid solutions available
DC – DR Architecture
7

8. 8
AGC G- SoC & G-NoC
Response Center, USG-NOC Mumbai, INDIA
Integration and
Disaster Recovery
across locations
Response Center located across Dallas, US and Mumbai, India
• 24x7x365 Scheduling with Full Holiday Coverage
• Continental US based SSAE 16 Certified Facilities – Separate Power Grids
• Security through Keycard or Biometric Access and Camera Presence
• NOC Styled Command Center with Multiple Dynamic Displays
• Network and Power Redundancies
• Access to Multiple PCs and Telephony Equipment
• Recording of all customer interactions for review & QA
• Logistic back-up to encounter inclement weather
downtime

9. 9
Solutions Solutions & Services

10. Platinum Gold
GoldElitePlatinum
PlatinumGold
Strategic Strategic
Platinum
Gold
GLOBAL CORE & STRATEGIC PARTNERS
Global Partnerships
Strong Partnerships with global technology partners
10
DiamondStrategic
Strategic

11. Global Customer Footprint
11

12. Recent Partner Recognitions
12

13. Credentials & Capabilities
State-of-the-art customer showcase centers across Mumbai (India)
and Dallas (USA)
 Customer Experience Center (CECs)
 Network Operation Centers (NOC)
 Global Security Operations Center (G-SOC)
Certified manpower and expertise across technologies and services
Delivery teams of Solution Architects, Projects Managers,
Implementation Champions and Service Experts
Certifications
 ISO/IEC 9001:2008 and 27001:2013 certified
 SOC2 Type 1 Certified (security, availability & processing
integrity of AGC’s service systems and the confidentiality and
privacy of the information that AGC as a service organization
maintains)
Excellence Award for AGC Networks by Institute of Economic
Studies (IES)
13

14. Key Customers in India
14

15. Key Customers in MEA
15

16. Key Customers in Australia
16

17. Key Customers in US
17

18. Let’s Begin!