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PCITP Group 
Agenda 
• UXC Eclipse can help you’re organisation leverage IT 
application value chain across our product an...
Why are we global leaders? 
At UXC Eclipse 
We implement intelligent software solutions 
While thinking 
Out of the Box 
T...
UXC Eclipse – History 
1986 
Eclipse established 
in Japan 
1991 
Eclipse establishes 
Australian presence 
1999 
Begins t...
UXC Eclipse – Global coverage, 1 team 
Phoenix 
Seattle 
Toronto 
NY 
Calgary 
Vancouver 
Wellington 
Canberra 
Hobart 
Au...
Established 
in 1986 
In the top 3 
Microsoft Dynamics 
Partner Globally 
Proven 
a solid partner 
FY 02 FY 13 
year on ye...
UXC Limited – Our Parent Company 
active 
customers Largest 3300+ 
Australian owned ICT Company 
Consulting. Business Appl...
UXC Eclipse – Our Portfolio 
Our portfolio of intelligent solutions: 
Financial, 
Business 
& Enterprise 
Resource Plannin...
UXC Eclipse – Our Products 
Microsoft 
Products 
Additional 
Products
UXC Eclipse – Service & Support 
Customer service focus is to exceed expectations 
“Customer for life” philosophy 
24 x 7 ...
UXC Eclipse – Service & Support 
Service is the differentiator that sets us 
apart. We offer our customers genuine 
respec...
Based on 
‘Service Level 
Statement’ 
UXC Eclipse – AAA Support 
Delivered with our 
‘Old-fashioned Service’ 
approach 
Un...
15 
Minutes 
Response time 
If consultant is not immediately 
available from initial call 
UXC Eclipse – AAA Support 
50% ...
UXC Eclipse – Microsoft Dynamics 
THE MOST 
highly awarded Microsoft Dynamics 
partner 
In the top 3 
Microsoft Dynamics 
...
UXC Eclipse – Microsoft Dynamics 
UXC Eclipse is:
With an exceptional customer renewal rate of 97%, we’re excited to recognise 
UXC Eclipse as a leader in the Microsoft Dyn...
UXC Eclipse – Highly Awarded 
Microsoft 
Dynamics 
Reseller of 
the Year, 
Canada 
2013 
Microsoft 
Microsoft 
Dynamics, 
...
Dedicated SENIOR-LEVEL 
support to ensure service 
delivery component 
UXC Eclipse – Customer Engagement 
OLD-FASHIONED SE...
UXC Eclipse – Our people 
At UXC Eclipse, our people come first. We create an inclusive 
and supportive culture where peop...
UXC Eclipse - Capability Overview
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UXC Eclipse - Capability Overview

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UXC Eclipse Capability Overview

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UXC Eclipse - Capability Overview

  1. 1. PCITP Group Agenda • UXC Eclipse can help you’re organisation leverage IT application value chain across our product and services portfolio?
  2. 2. Why are we global leaders? At UXC Eclipse We implement intelligent software solutions While thinking Out of the Box To deliver solutions that make a difference and are relevant to our customers
  3. 3. UXC Eclipse – History 1986 Eclipse established in Japan 1991 Eclipse establishes Australian presence 1999 Begins trading as an ‘Australian-only’ company Expands presence in Australia and opens Fiji office 2008 Launches vertical offering 1990 1995 2000 2005 2010 1992 Bradley Stroop appointed as CEO “Hospitality meets IT” philosophy introduced due to address lack of service in IT industry 2001 Partners with Microsoft Dynamics 2002 Becomes a part of UXC Limited 2006 Opens office in NZ 2009 Merges with UXC Applications Development, QSP & UXC Performance Management Opens office in Canada 2011 Acquisition of Daxeam IP 2013 Expands presence with acquisition of Tectura North America 2012 Expands presence in US (New York office) Rebrand to UXC Eclipse 1985
  4. 4. UXC Eclipse – Global coverage, 1 team Phoenix Seattle Toronto NY Calgary Vancouver Wellington Canberra Hobart Auckland Brisbane Adelaide Suva Perth Melbourne Sydney 600+ people GLOBALLY 16 offices GLOBALLY 1 Worldwide TEAM 2,700 customers GLOBALLY UXC Eclipse was awarded the 2012 ABA Preferred Employer for the IT Industry and is the leader in employee retention rate.
  5. 5. Established in 1986 In the top 3 Microsoft Dynamics Partner Globally Proven a solid partner FY 02 FY 13 year on year sustainable growth Publicly owned, UXC Limited (ASX: UXC) UXC Eclipse – Quick Facts
  6. 6. UXC Limited – Our Parent Company active customers Largest 3300+ Australian owned ICT Company Consulting. Business Applications Infrastructure. Cloud AUD$643m FY2014 revenues nil net debt # 2 Gartner Ranking in Australia Business & IT Consulting 2900+ employees
  7. 7. UXC Eclipse – Our Portfolio Our portfolio of intelligent solutions: Financial, Business & Enterprise Resource Planning Customer Relationship Management Corporate Performance Management & Business Intelligence Our Portfolio Enterprise Solutions & Services Business Process Management Project Management Software Quality Assurance Applications & Business Consultancy Industry Focused & Business Specific Our services portfolio includes:
  8. 8. UXC Eclipse – Our Products Microsoft Products Additional Products
  9. 9. UXC Eclipse – Service & Support Customer service focus is to exceed expectations “Customer for life” philosophy 24 x 7 x 365 support from dedicated team Focused Account Management team Greater than 97% customer retention rate
  10. 10. UXC Eclipse – Service & Support Service is the differentiator that sets us apart. We offer our customers genuine respect and invest time in understanding their business goals and strategies. Bradley Stroop, Global CEO UXC Eclipse
  11. 11. Based on ‘Service Level Statement’ UXC Eclipse – AAA Support Delivered with our ‘Old-fashioned Service’ approach Unique support model 24 x 7 Support functions located in Australia, North America and Fiji Supporting over 2,700 customers 33 dedicated professional support consultants Approx. 24,000 support calls logged per annum Supporting 9 core products across ERP, CRM & BI
  12. 12. 15 Minutes Response time If consultant is not immediately available from initial call UXC Eclipse – AAA Support 50% 75% Requests answered within 2 hours Requests answered immediately
  13. 13. UXC Eclipse – Microsoft Dynamics THE MOST highly awarded Microsoft Dynamics partner In the top 3 Microsoft Dynamics partner globally UXC Eclipse is: No 1 Microsoft Dynamics partner in APAC
  14. 14. UXC Eclipse – Microsoft Dynamics UXC Eclipse is:
  15. 15. With an exceptional customer renewal rate of 97%, we’re excited to recognise UXC Eclipse as a leader in the Microsoft Dynamics global partner community for promoting and delivering solutions that drive customer success. By providing the highest level of sales and innovation, customers can have confidence when working with UXC Eclipse. Doug Kennedy – Microsoft Corporation Vice President, Microsoft Dynamics & Support Service Programs ‘‘ ‘‘ UXC Eclipse – Microsoft Dynamics
  16. 16. UXC Eclipse – Highly Awarded Microsoft Dynamics Reseller of the Year, Canada 2013 Microsoft Microsoft Dynamics, Worldwide Partner of the Year – Finalist Dynamics ERP, Partner of the Year, Australia – Finalist Microsoft Inner Circle (top 1% international resellers) Microsoft Dynamics ERP, Partner of the Year, Australia Microsoft Dynamics, Reseller of the Year, Asia Pacific – Finalist 2013 Microsoft Dynamics AX, Worldwide Partner of the Year Microsoft Dynamics, Partner of the Year, Australia Finance (ERP) Solution of the Year, Canada 2001 - 2010 2010 2010 2011 2013 2012 2014 UXC Eclipse is one of the most highly awarded Microsoft Dynamics partners. Here are just some of our awards over the past few years. Microsoft Inner Circle (top 1% international resellers) 2014 Microsoft Dynamics ERP, Partner of the Year, Australia – Finalist 2014
  17. 17. Dedicated SENIOR-LEVEL support to ensure service delivery component UXC Eclipse – Customer Engagement OLD-FASHIONED SERVICE – hospitality meets IT ACCOUNTABILITY TRANSPARENCY CONSULTATION & COMMUNICATION BEST-PRACTICE implementation Careful planning & focus on BUSINESS PROCESS MAPPING CUSTOMER SUCCESS IS KEY: excellence in project implementation
  18. 18. UXC Eclipse – Our people At UXC Eclipse, our people come first. We create an inclusive and supportive culture where people have the right tools, the support and environment to deliver the best results. It’s simple, if our people are happy – our customers will be happy. our people come first Bradley Stroop, Global CEO, UXC Eclipse first

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