This document provides information about Guetchu, a company that develops innovative training programs focused on soft skills. Guetchu aims to create the best educational experiences by balancing knowledge, skills, goals, and satisfaction. They offer training, certification, needs analysis, coaching and consulting in areas like communication, teamwork, negotiation, and interpersonal skills. Research cited shows that soft skills account for 85% of job success but only 21% of organizational training budgets. Guetchu provides trendsetting soft skills courses and certifications to help individuals and organizations.

1. SOFT SKILLS
GÜETCHU

2. GÜETCHU
ABOUT US
AT GÜETCHU WE DEVELOP
INNOVATIVE IDEAS TO CREATE THE
BEST, MOST COMPLETE AND HAPPIER
EDUCATIONAL EXPERIENCE WHILE
SEARCHING FOR THE RIGHT BALANCE
BETWEEN KNOWLEDGE, SKILLS,
EXPERTISE, ORGANIZATIONAL GOALS
AND OVERALL SATISFACTION.

3. 1. TRAINING
2. CERTIFICATION
3. EDUCATIONAL GAP
ANALYSIS
4. COACHING
5. CONSULTING
PRODUCTS & SERVICES

4. TRAINING OPPORTUNITY
GÜETCHU SOFT SKILLS

5. SKILLS NEEDED FOR
JOB SUCCESS VS
DOLLARS SPENT IN
TRAINING
85%
72%
NEEDS
SPENT
SOFT SKILLS
HARD SKILLS
Harvard University, Carnegie Foundation, Stanford Research Center

6. TYPICAL
ORGANIZATION
SPEND OF TURNOVER
IN PEOPLE SKILLS
TIMES
INDIVIDUALS
REPORTED
JOB FAILURE
DUE TO POOR
ATTITUDE
OR BEHAVIOR
21%
75% OF EMPLOYEES RECOGNIZE A SOFT SKILLS GAPJAMES CAAN CBE, BUSINESSMAN AND ENTREPRENEUR
CAN INCREASE
AN INDIVIDUAL’S
LIFETIME
EARNINGS BY15%
£109.000.000.000
THE VALUE OF SOFT SKILLS TO THE UK ECONOMY BY 2020BY 2RICHARD FORTE, CHIEF OPERATING OFFICER, MCDONALD’S UK & NORTHERN EUROPE
OUTOF109
‣ 2.5 %
SOFT SKILLS
ARE FOR LIFE
NOT JUST FOR
WORK

7. TRAINING
SOFT SKILLS @ WORK (C)

8. INSPIRATION
"if today were the last day of my
life, would I want to do what
I'm about to do today?"
COURSEWARE
THOUGHT PROVOKING
ACTUAL COURSEWARE SAMPLE

9. PEOPLE SKILLS BY GÜETCHU
TREND SETTING TRAININGS!
PRESENTATION
NonVerbal
TEAMWORK
SKILLS
COMMUNICATION
NEGOTIATION & INFLUENCING
MINDFULNESS
I N T E R P E R S O N A L

10. TRAINING MATERIAL BY GÜETCHU
CLEAN - DIRECT - INSPIRING - EASY TO FOLLOW - FULL OF TAKEAWAYS & EXTRAS
COMMUNICATION SKILLS
1. Oral (Verbal) communication
2. Non-verbal communication
(body language)
3. Active listening
4. Observe carefully
5. Convey information visually
• writing,
• graphics,
• video
Source Encoding
Receiver Decoding
Channel
MSG MSG
MSG
MSG
Feedback
Context
3 STAGE PROCESS
1-ESTABLISHTHE ISSUE
• Needs - What needs to be discussed and agreed?
• Resources - Who will be involved and what will be their role?
• Timeframe - What timescales are we working towards?
• Issues - What are the major issues that need to be agreed?
Spend 20% more of your expected time asking questions and looking for alternatives
2-GATHER INFORMATION
• Information you have that you are willing to give to the other side
• Information you have that you are unwilling to give to the other side
• Information the other side has that they are willing to give you
• Information the other side has that they are unwilling to give you
Distinguish fact from fiction by verifying data before accepting a statement as true
3-BUILD A SOLUTION
• Always challenge an opening bid
• Refuse to let an unacceptable bid stay on the table.
• Concessions should not be given away for free.
• Avoid conceding on issues for which you are not prepared.
• Do not enter a negotiation with only one agreeable result in mind
• Identify a second-choice desired outcome or a fallback position
"Standard strategies for negotiation often leave people dissatisfied, worn out or alienated — and
frequently all three.”
Establish
Gather
Build
Negotiation Skills
Student Support Guide
PROBLEM SOLVING
1. Take the time to define the problem clearly
2. Pursue alternate paths on “facts of life” and
opportunities
3. Challenge the definition from all angles.
4. Iteratively question the cause of the problem.
5. Prioritize potential solutions.
6. Set a measure for the solution
SUCCESS = the ABILITY to solve problems
RELATED COURSES
Presentation skills
Communication skills
Non verbal communications (body language)
Successful teams
Agile minds
Negotiation and influencing skills
Interpersonal skills
… and more.
HAND SHAKING
Insight: Hand shaking is not only a cultural activity but it says a lot about
us in an unspoken way. First impressions count
Materials: none.
Layout: Divide the participants into two groups. They can align in front of
each other or one circle into anther. Standing.
Action/s: 1-Participants shake hands with the person in front of them. 2-
Participants shake hands and introduce themselves. 3-Participants move
two places and start again. 4-Let the person introduce themselves by
saying also their job role.
Reflexion: How did it feel (normal, firm, shaky, weird, wet)? What was
the impression? Did the impression changed when the person introduced
him/herself? Why? Was there a difference in perception when the person
mentioned its seniority?
Learning point: It is important to give good impressions and ideally a
firm, professional shake (independent of gender) may send the right
message and work as an ice breaker.
Applicable to: Presentation and communication skills - Successful teams
- Agile minds- Body language
Further discussions: Analyze other aspects and forms of introductions
that may replace or change hand shaking (kissing, disabilities, non-
handshaking between male and female, etc)
Time: Depending on the group size approximately 30 minutes.
SKILLS FOR SUCCESS
• Problem Analysis
• Active Listening
• Emotions control
• Verbal Communication
• Collaboration and
Teamwork
• Problem Solving
• Decision Making
• Interpersonal skills
• Ethics
• Reliability
Cooperative
Adversarial

11. A REALLY GREAT WAY TO MOTIVATE US
TO RE/DISCOVER OUR SKILLS AND PUT
THEM TO WORK!
Juan López
GÜETCHU TRAINING - SATISFACTION GUARANTEED

12. GÜETCHU SOFT SKILLS
COURSE
COMPLETION
CERTIFICATE NAME SURNAMEHas successfully completed the following GÜETCHU Official Soft Skills Course that leads to the Soft Skills @ Work Certification
Date of achievement: DD/MM/YYYYY
Valid Until: MM/YYYY
GÜETCHU SOFT SKILLS
CERTIFICATE OF
ACHIEVENT
Alejandro Debenedet
`Managing Director GÜETCHU
PRESENTATION SKILLS ADVANCED
ACCREDITED TRAINING PROVIDER
Title Training Provider
Name Surname

13. SOFT SKILLS @ WORK
PROFESSIONAL CERTIFICATE
NAME SURNAMEHas successfully completed the requirements to be recognized as a Soft Skills @ Work Certified Professional
Date of achievement: DD/MM/YYYYY
Certification number: NN1234-5678
SOFT SKILLS @ WORK
CERTIFIED
PROFESSIONALSS@W
GÜETCHU
C E R T I F I E D
Professional
by IBPI.org
Alejandro Debenedet
`Managing Director

14. GÜETCHU ACCREDITED PARTNER
ACCREDITED PARTNER SOFT SKILLS @ WORK

15. GÜETCHU ACCREDITED TRAINING PROVIDER
ACCREDITED TRAINER SOFT SKILLS @ WORK

16. GÜETCHU & PARTNERS
SG
AR
NL
CO
IT
BE
CL
FR
UK
2016 EXPECTED

17. INFO@GUETCHU.COM
EDUCATION. INNOVATION. PEOPLE.