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December 2009
                               Andy Blumenthal




The content in this presentation is my own and
does not represent the views of my agency.
    “CIO’s know they live in a place best
     described as Crazy World. It’s a world where:
     ◦  expectations are off the charts,
     ◦  requirements are vague,
     ◦  commitments are tenuous,
     ◦  priorities shift, and
     ◦  responsibility is given with marginal authority.”




                                              – Public CIO Magazine 2009
                                                                           2
82% of our projects are failing or
considered seriously challenged

                         Not to
 Behind       Over
                        Customer
Schedule     Budget
                          Spec.


                        - The Standish Group 2009
                                                    3
  CIOs   Estimated
   34% annual
   attrition
  Half of CIO’s let
   go every 21
   months.



                       – Computer World 2004   4
CIOs are in danger of being                  CEOs are looking for new
relegated to a support                       ideas and they just don’t see
function because of lack of                  them coming from the IT
vision.”                                     department.”
           -Silicon.com, April 2007                            -Gartner, 2007




                   Most CIOs fail to convince
                   top management that IT can
                   transform business.”
                                      -CIO Magazine, 2006




                                                                                5
6
7
Operations   Strategy

                        8
    Vertically:
     ◦  Enterprise Architecture Board (EAB)
     ◦  Investment Review Board (IRB)
     ◦  Project Management Office (PMO)
     ◦  Systems Development Lifecycle (SDLC)
     ◦  IT Acquisition Review (ITAR)
     ◦  Information Systems Security Officer (ISSO)
     ◦  Configuration Control Board (CCB)
    Horizontally
     ◦  Component/Agency
     ◦  Department

                                                      9
Function   Best Practices
EA         FEA, DODAF, TOGAF
CPIC       OMB A-130, COBIT
PMO        PMBOK
CRM        ITIL, ISO 20K
ITS        FISMA, NIST FIPS, ISO 17799
BPM        Balanced Scorecard




                                         10
Strategic    Governance
 planning       seen as
   only       compliance
an exercise      only




                           11
Strategy      Operations




                        Infrastructure



                        Applications


       Enterprise
      Architecture     Cyber Security




BPM


                                         12
We need a paradigm shift…
                            13
14
National Defense University
Information Resources Management College

                                         15
OCIO




       16
Better     Improved
 Strategic       IT
Formulation   Execution




                          17
Ongoing Focus

                                           Training/Tools


                           Resource/Fund




             Restructure




Commitment




                                                                            18
Will Drive
            Improved
                IT
            Operations



Will Work
Together


                   Six Strategic
                  CSSF Functions
                     will Exist




                                   19
  “All
     men can see the tactics
 whereby I conquer, but what none
 can see is the strategy out of
 which victory is evolved.
                     - Sun Tzu




                                    20
Andy Blumenthal
TheTotalCIO@gmail.com


     http://TotalCIO.blogspot.com
   http://UserCentricEA.blogspot.com
   http://www.twitter.com/TotalCIO

                                       21   21

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Andy Blumenthal Presents The CIO Support Services Framework (CSSF)

  • 1. December 2009 Andy Blumenthal The content in this presentation is my own and does not represent the views of my agency.
  • 2.   “CIO’s know they live in a place best described as Crazy World. It’s a world where: ◦  expectations are off the charts, ◦  requirements are vague, ◦  commitments are tenuous, ◦  priorities shift, and ◦  responsibility is given with marginal authority.” – Public CIO Magazine 2009 2
  • 3. 82% of our projects are failing or considered seriously challenged Not to Behind Over Customer Schedule Budget Spec. - The Standish Group 2009 3
  • 4.   CIOs Estimated 34% annual attrition   Half of CIO’s let go every 21 months. – Computer World 2004 4
  • 5. CIOs are in danger of being CEOs are looking for new relegated to a support ideas and they just don’t see function because of lack of them coming from the IT vision.” department.” -Silicon.com, April 2007 -Gartner, 2007 Most CIOs fail to convince top management that IT can transform business.” -CIO Magazine, 2006 5
  • 6. 6
  • 7. 7
  • 8. Operations Strategy 8
  • 9.   Vertically: ◦  Enterprise Architecture Board (EAB) ◦  Investment Review Board (IRB) ◦  Project Management Office (PMO) ◦  Systems Development Lifecycle (SDLC) ◦  IT Acquisition Review (ITAR) ◦  Information Systems Security Officer (ISSO) ◦  Configuration Control Board (CCB)   Horizontally ◦  Component/Agency ◦  Department 9
  • 10. Function Best Practices EA FEA, DODAF, TOGAF CPIC OMB A-130, COBIT PMO PMBOK CRM ITIL, ISO 20K ITS FISMA, NIST FIPS, ISO 17799 BPM Balanced Scorecard 10
  • 11. Strategic Governance planning seen as only compliance an exercise only 11
  • 12. Strategy Operations Infrastructure Applications Enterprise Architecture Cyber Security BPM 12
  • 13. We need a paradigm shift… 13
  • 14. 14
  • 15. National Defense University Information Resources Management College 15
  • 16. OCIO 16
  • 17. Better Improved Strategic IT Formulation Execution 17
  • 18. Ongoing Focus Training/Tools Resource/Fund Restructure Commitment 18
  • 19. Will Drive Improved IT Operations Will Work Together Six Strategic CSSF Functions will Exist 19
  • 20.   “All men can see the tactics whereby I conquer, but what none can see is the strategy out of which victory is evolved. - Sun Tzu 20
  • 21. Andy Blumenthal TheTotalCIO@gmail.com http://TotalCIO.blogspot.com http://UserCentricEA.blogspot.com http://www.twitter.com/TotalCIO 21 21