Savvis IT Infrastructure2013 EMEA IT Leadership Report                                        IT Outsourcing in 2013      ...
IT Outsourcing in 2013                                                                                              Financ...
If budget is taken out of the equation, CIOs can turn    Cost Savings and Other Benefits to                               ...
Globally, media firms predict to save the most                          Globally, organisations are warming to the idea th...
Benefits of a utility-based, pay-per-use                                                                                  ...
Figure 17:                                                                                              The research ident...
Savvis provides:                                                                      About the Research•	 Commercially fl...
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IT Outsourcing in 2013


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This independent survey was commissioned by
Savvis and conducted with 550 CIOs, IT Directors,
Heads of IT and Senior IT Managers of global large
enterprises based in the USA (200), UK (100),
Germany (100), Japan (50), Hong Kong (50) and
Singapore (50), and was completed in August
2012. The research was conducted by Vanson
Bourne, a research based technology marketing
consultancy offering clients analysis and advice
based on incisive, rigorous research into their
market environment. The research used a
combination of online fieldwork methodology and
telephone interviewing. All research carried out by
Vanson Bourne adheres to the latest MRS Code
of Conduct. Demographic detailing respondent
communities includes industry sector, country
in which the respondents were based, and size
of business.

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IT Outsourcing in 2013

  1. 1. Savvis IT Infrastructure2013 EMEA IT Leadership Report IT Outsourcing in 2013 A Proven Way to Fast-Forward to Business Success in Europe
  2. 2. IT Outsourcing in 2013 Financial Implications of Owning Your Own IT Infrastructure Looking back over the past year, CIOs have regrets over some IT decisions. IT leaders reported that they had made mistakes whenA Proven Way to Fast Forward to Business Success in Europe Over the next 12 months, IT leaders need spending their IT budget. Specifically, most to facilitate three critical goals: to increase admitted that purchasing IT assets turned out to collaboration throughout their entire organisation, be a mistake, and in retrospect, outsourcing ITA message from Savvis budget through outsourcing, with similar savings to enable operational efficiencies at all expected in EMEA too. It’s not surprising CIOs infrastructure would have been the wiser choice. organisational levels, and to achieve competitiveCIOs target three critical areas when developing view IT outsourcing as a business enabler when advantage in the marketplace (Figure 1). Indeed, looking forward, CIOs now say theystrategy for organisational growth: it boosts IT budget by a quarter, helping them predict to save a quarter of their entire IT budget deliver more value to the business. Globally, CIOs reported in 2011 that budgets were• Increase collaboration within IT and the through outsourcing, and that after looking back, less restrictive than in 2010, when more than half rest of the organisation. Beyond cost savings, CIOs look for other benefits, they now see a better path for fast forwarding (55 percent) of organisations faced the challenge such as access to specialist skills and increased agility, of doing more with less budget. This dropped to their organisations to business success.• Deliver operational efficiencies at every as well as the flexibility to focus on core company 29 percent in 2011, and has remained at a similar level and function. Owning infrastructure results in higher costs work and specialist projects. IT leaders now clearly level (28 percent) in 2012. understand the full range of benefits accessible by IT and wasted resources• Align IT activities to increase outsourcing, and many are leveraging them to meet In the UK, 45 percent of IT leaders in 2012 say Conventional IT wisdom has been that owning and competitive advantage. short and long term objectives. they will have to do more with less budget over operating your own IT infrastructure is more cost-IT leaders in 2012 tell us strategic business issues the next twelve months, and although the figure effective than outsourcing. In fact, our 2012 surveyare back on the agenda, in contrast to two years Cloud continues to be a popular way to access has dropped from 63 percent in 2010, it is still shows that most IT leaders’ experience has beenago when the focus was on simple survival and flexible, efficient and cost effective computing. well above the global average of 28 percent.* the opposite. Globally three in five CIOs surveyedthe need to navigate difficult financial waters. Like a utility service, cloud adapts to the needs of The economy in the UK and Europe and austerity reported that owning and operating their own ITAs IT plays a bigger part in business strategy, the business through ease of use, does not require measures throughout the region are having a big infrastructures resulted in higher costs and wastedCIOs have the opportunity to influence the board a long term contract, charges only for services impact, so it’s not surprising the UK public sector precious resources (Figure 2).and embed technology at a strategic level in used, reduces waste, and saves valuable CapEx cited IT budget as one of the highest priorities. that can be invested in other areas of the business. Conversely in Germany, however, the number one Interestingly, although 45 percent of IT leaderstheir organisation. constraint for CIOs over the next twelve months is in the UK are having to do more with less budgetIn addition, CIOs globally are reporting that The good news is that more industries are a shortage of IT staff (31 percent). over the next 12 months, these organisations arebudgets are less restrictive and that they now benefitting from cloud computing and that cloud among the least likely to understand that owninghave more flexibility to invest. In Europe, however, outsourcing will be a major force within industry in “T budget has been an issue for many years I IT infrastructure wastes resources (49 percent). InIT leaders in the UK remain constrained by 10 years’ time — in every region of the world. since the financial crisis began. We are now Germany, 53 percent of organisations felt owningbudget, and although less of an issue now than in getting used to budget restrictions and have IT wasted resources while the US and Singapore Outsourcing is at the heart of what Savvis does. had to adapt our spending accordingly.”2010, budget limitation is still high on the agenda. realised it the most. We offer clients a full suite of managed hosting andThis is not surprising given the poor economic 2012 Survey Respondent enterprise cloud services that are best of breed, andgrowth, tough austerity measures, and the meet every level of need. From shared, dedicateduncertain market outlook in Europe. and hybrid cloud solutions to fully virtualised dataCIOs expect IT outsourcing to help them centres, Savvis offers a complete portfolio of ITdifferentiate their organisation, whether that’s solutions that includes managed services, colocation, Figure 1: Global Totalstretching IT budget to invest in innovation and consulting services and network services. Key issues faced by IT organisations in the next 12 monthsrevenue generating projects or simply delivering Whether you are taking your first foray intooutstanding infrastructure performance. What’s outsourcing or cloud, or whether you are ready Having to do more with less budgetclear is that CIOs use outsourcing as a way to to embark on a complete transformation of howcompete, and the areas they seek to outsource Increasing collaboration your IT operations are managed, Savvis will work across the organisationacross the organisation are set to increase. That’s with you to understand your business and design Gaining efficiencies throughoutas true for Europe as it is on a global scale. solutions to achieve meaningful results. We look the companyWithin five years, IT leaders predict as much forward to hearing from you. Focusing our resources on activities thatas 40 percent of their IT infrastructure will be will provide a competitive advantageoutsourced, a growth of 15 percent from today’s Best regards, Recruiting the best people with the right skill setoutsourcing footprint. In Europe the trend is the Neil Cresswell Supporting business expansion andsame but with more modest growth; 11-14 percent Managing Director EMEA aggressive developmentin the UK and 6-13 percent in Germany. Finding the best breed of suppliers to deliver cost-effective solutionsThat’s not surprising given the return on 0% 5% 10% 15% 20% 25% 30%investment IT leaders expect from outsourcing.On average CIOs predict a 26 percent saving of IT *Full survey results available.IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 2 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 3
  3. 3. If budget is taken out of the equation, CIOs can turn Cost Savings and Other Benefits to IT leaders from smaller companies plan to Figure 2: their attention to increasing collaboration within the Outsourcing IT increase their outsourcing over the next five The number that agree that owning organisation; promoting projects to become more years at a much faster rate than those from larger Given the number of benefits, it is not surprising their own IT infrastructure creates agile and drive activities to differentiate and better organisations (16% increase over the next 5 years that within five years IT leaders expect a huge higher costs and wasted resources compete in the marketplace — as shown in Figure 1 for the smallest organisations compared to just 40 percent of their infrastructure will be varies across the globe outsourced, a global average rise of 15 percent 13% in the largest), implying that there is some Of all the countries surveyed, IT leaders in the catching up to do.* 80% UK are the second ‘most likely’ to be hampered from 25 percent, that is currently outsourced now. 70% by budget constraints, second only to Japan (45 In Germany, CIOs from the largest organisations 60% percent and 48 percent respectively). In Germany, predict an increase of 6 percent in outsourcing over however, CIOs look to satisfy a shortage of IT staff, Figure 4: the next five years, compared to 13 percent among 50% rather than an inadequate IT budget (31 percent The percentage of outsourced IT those with lower revenues. The UK forecasts 40% versus 22 percent respectively).* infrastructure will rise over the next five a similar trend, with the largest organisations 30% years as organisations realise fiscal rewards predicting an additional 11 percent of infrastructure However, for leaders in both the UK and Germany, will be outsourced in five years’ time, compared to 20% a lack of IT budget is far less of an issue now than 14 percent among smaller organisations.* 10% it was in 2010, but perhaps surprisingly there has 14% been little change since 2011. It is likely that with USA At a global level, CIOs are presently outsourcing 0% USA UK Germany Hong Japan Singapore a prolonged and slowly progressing economic around a quarter of their IT infrastructure (Figure Kong situation and on-going austerity measures in both 4) and by doing so, they anticipate saving European countries, budget became less of an 13% an average of 26 percent of their IT budget UKThe larger the organisation, the more likely their IT issue between 2010 and 2011, but is still a dominant (Figure 5). The expectation from US IT leaders isleaders agreed that owning IT infrastructure wasted limitation today. particularly high — they anticipate saving twiceresources and incurred unnecessary cost, with 66 12% as much as their colleagues in Singapore (31percent of organisations with a global turnover of When asked if owning and operating their own Germany percent vs. 16 percent), with the UK and Germany$50B-$100B agreeing, compared to 56 percent of IT infrastructure creates higher costs and wastes expecting a 24 and 25 percent saving respectively.organisations with a global turnover of $1B-$25B. resources, around half the IT leaders in Germany and 14% the UK agreed with this (53 percent and 49 percent Hong KongFurthermore, year-on-year, IT leaders are respectively). However, European CIOs tend to lag Figure 5:increasingly aware that owning and maintaining behind their counterparts in the US and Singapore 14% Organisations predict to save antheir own IT infrastructure is costly. Between 2012 in their views (73 and 74 percent respectively).* Japan average of 26 percent of their IT budgetand 2010 alone, the number of IT leaders who When looking back at previous purchases of IT through outsourcingagreed with this increased from 38 to 60 percent. equipment, Figure 3 shows us that more CIOs in 26% 35% the US regret purchasing IT equipment compared SingaporeHalf of organisations admit to previousunnecessary infrastructure purchases to colleagues in other parts of the world (66 30% percent). Just under half of European IT execs 0% 10% 20% 30% 40% 50% 60%An important insight from the survey is that half of 25% regret IT purchases, 47 percent in the UK and 48 Average percent of infrastructure currently outsourcedCIOs admit to having IT equipment that they now per cent in Germany; followed by Singapore with Average percent of infrastructure estimated to be 20%regret purchasing. outsourced in five years the least (35 percent). Estimated percentage increase of outsourced infrastructure in five years 15%“ e prioritise outsourcing because the companies W we outsource to provide better services than we 10% Figure 3: could ever offer in-house — and for a reduced cost.” 2012 Survey Respondent Organisations who agree that they have 5% The private healthcare industry currently IT equipment they now regret purchasing, outsources the largest amount of infrastructure 0%Once again, it is CIOs from the largest by country (28 percent) and companies in that sector USA UK Germany Hong Japan Singaporeorganisations that are more likely to agree that they 70% Kong are predicted to have the smallest increase inregret IT purchases (56 percent among those with 60% outsourcing over the next five years. It is actuallya global turnover of $50-$100billion, compared to organisations in the automotive industry in46 percent with a global turnover of $1-$25billion).* 50% Germany who predict the largest increase, and byIf more organisations used outsourcing to free up 40% quite a margin (23 percent compared to 11 and 15money from their budgets, they could focus their 30% percent in other sectors).*attention on strategic issues, not only because 20%they would have more budget available to domore, but because outsourcing frees up their 10%time to focus on core activities. 0% USA UK Germany Hong Japan Singapore Kong*Full survey results available. *Full survey results available.IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 4 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 5
  4. 4. Globally, media firms predict to save the most Globally, organisations are warming to the idea that(29 percent), and public sector and government outsourcing delivers numerous benefits — all of Figure 9: Global Totalthe least (22 percent). The public sector and which combine to make them more cost effective, Elements currently being outsourced versus those being evaluatedautomotive industries are the two sectors where efficient and competitive. We saw this reflected Test and developmentevery Head of IT interviewed expected to make a in the fact that 59 percent of the IT leaders we Websitessaving through outsourcing (see Figure 6). surveyed agreed that new IT applications and Back-up and disaster recovery services should be outsourced — an increase of 12 Storage Figure 6: Global Total percent, when in 2011 only 47 percent agreed new eCommerce IT applications and services should be outsourced. Non-mission critical applications The average IT budget savings predicted as Mobility a result of outsourcing varies across the CIOs from Singapore and the US appear to Regional applications verticals be ahead in their thinking when it comes to Big Data analytics Finance prioritising an outsourced infrastructure for new Production infrastructure products or services they deploy, with 78 percent Mission critical applications Media, ent. publishing retail and 76 percent agreeing respectively. Just over Pre-production infrastructure half of IT leaders in Germany and just under half 0% 10% 20% 30% 40% 50% Public sector government in the UK agreed with this (53 and 44 percent We are currently outsourcing infrastructure for this area respectively), (see Figure 8). We are evaluating outsourcing for it Healthcare public sector Healthcare Figure 8: Drivers and Inhibitors to Outsourcing So why is this? CIOs tell us contractual obligations are private sector Those who agree that companies should Between 27 to 48 percent of IT leaders currently the main barrier to outsourcing, whereas in previous prioritise an outsourced infrastructure outsource each area of IT (Figure 9) and, globally, years, company culture was the most common Software solution over owned IT infrastructure for the top three areas to outsource are Test and inhibitor. This indicates a major shift in thinking, but Automotive transport new applications/services it deploys Development, Back Up and Disaster Recovery and there are exceptions. In the UK, company culture has logistics (GER only) Websites (49 percent, 44 percent and 44 percent been the number one barrier to outsourcing for the 90% 0% 5% 10% 15% 20% 25% 30% 35% respectively). However, if we look at a country past three years, combined with an unwillingness to 80% level, 43 percent of UK CIOs currently outsource relinquish control.Cost savings are not the only reason 70% their Test and Development, compared to 59 So, keeping a sense of control over IT is still an issue;organisations are turning to outsourcing 60% percent in the US and 58 percent in Japan. In with over 40 percent of all IT leaders stating lack of Germany and Hong Kong, IT Leaders are most control as a reason not to outsource. In particular,For CIOs in the UK and Germany, cost savings are 50% likely to outsource websites.* Heads of IT in public healthcare and the softwarenot the only benefit to outsourcing. UK IT leaders 40%are much more likely to be driven by the need to Looking to the future, and what IT leaders are industries are most likely to decline outsourcingincrease IT agility to address changing business 30% actively evaluating or plan to outsource, between because they feel more in control if they manageneeds, than their counterparts in Germany (50 20% 31 percent and 38 percent of organisations are the infrastructure themselves.*percent vs. 34 percent). In fact, a key challenge for considering outsourcing each area of IT (Figure 9). 10%German IT leaders is a lack of IT staff, and therefore It is significant that more and more CIOs aremuch more likely to be a driver for them than agility 0% evaluating newer, emerging technologies such as USA UK Germany Hong Japan Singapore(35 percent vs. 19 percent respectively) (Figure 7). Kong Big Data analytics, implying a huge demand for Figure 10: outsourcing as new technologies are introduced. At least a third of organisations are currently In the UK, back up and disaster recovery (43 NOT outsourcing applications that they think Figure 7: percent compared to the global average of 36 they should be percent) is the application most evaluated for Reasons that drive organisations’ need to increase the percentage of infrastructure they outsource Global total outsourcing and in Germany Mobility (43 percent Network devices Germany Increase IT agility to address Global total compared to the global average of 33 percent) is Storage UK changing business needs Germany the most likely to be outsourced.* Eliminate dependence on Data centre space legacy infrastructures UK Need to shift CapEx to OpEx Contractual obligations are the main Big Data analytics barrier to outsourcing Enterprise To refocus resources on core strengths One of the most interesting findings from our 2012 applications Mitigating compliance risk survey is that at least one third of organisations SAP Gain transparency and control over cost models worldwide are not outsourcing applications that Laptops PDA/smart phones/desktops Lack of IT staff they feel should be outsourced (Figure 10). eCommerce Need to expand globally 0% 10% 20% 30% 40% 50% 0% 10% 20% 30% 40% 50% 60% *Full survey results available.IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 6 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 7
  5. 5. Benefits of a utility-based, pay-per-use Table 14:outsourcing model Figure 12: Global Total The future of outsourcing in the UK and GermanyOutsourcing services can be delivered in a variety Organisations are more likely to be using, or partly using, private cloud than public cloud Location ofof ways. An increasingly popular model for the majority IT UK Germanyoutsourcing is “utility-based”, in which the use of infrastructure now In-house/ owned Outsourced cloud In-house/ owned Outsourced cloudIT services flexes and adapts to business needs. Back-up and Public cloud and in the future.Rather than paying a fixed upfront CapEx or long- disaster recovery Currently 51% 2% 67% 4% Private cloudterm contract fee, the cost varies with the amount Batch processing In 2 years 18% 15% 17% 19%of services used — a true ‘pay as you go’ model. In 10 years 14% 45% 25% 33% Big Data analyticsGlobally, IT leaders told us the top three benefitsof a utility based model are cost reduction Mission critical Right now, over half (51 percent) of UK CIOs keep “ loud providers are constantly developing C applicationsand containment (39 percent), infrastructure their IT infrastructure in-house but that is set to and offering more specialist services for thescalability and flexibility (39 percent) and Non-mission change to just 14 percent over the next 10 years applications we use. I think cloud is becoming critical applicationsimproved quality of service (37 percent). However, (Table 14). IT leaders in the software industry are more secure and it’s certainly significantlythe benefits are perceived differently around the Storage most likely to keep infrastructure in-house (80 more widely available than ever before.”world, with 76 percent of CIOs in Singapore saying percent), probably for control reasons, compared 2012 Survey Respondent Test andthat cost reduction and containment is a benefit, development to around half that (44 percent) for the privatecompared to 39 percent in the UK, 32 percent in 0% 10% 20% 30% 40% 50% healthcare sector.*Germany and 27 percent in the US (Figure 11). Looking to the future of outsourcing in the UK Benefits of cloud computingIn Germany, over 45 percent of CIOs cited enhanced and Germany those CIOs planning to put the Scalability was the number one benefit of cloudsecurity as the biggest benefit of utility computing, Cloud on the horizon: the coming juggernaut majority of their infrastructure in the cloud over cited by IT leaders across most countries (Figurewhereas their UK counterparts expect to see in outsourcing the next ten years, is due to rise dramatically 16) with increased reliability and enhanced securityincreased infrastructure scalability and flexibility — from 2 to 45 percent for the UK and 4 to 33 Building on this growth trend at a global level, following closely behind. In Europe, the anticipated(38 percent). This suggests that not only are there percent for Germany. Concern about security is IT leaders indicated cloud outsourcing will be a benefits are slightly different, with UK IT leadersmultiple benefits to outsourcing, but these benefits the main impediment to cloud adoption, but CIOs major force within 10 years and those who plan to citing scalability (30 percent), faster time tocan aid organisations in different ways. are also worried about their ability to manage use cloud for the majority of their infrastructure market (26 percent) and reduced administration and control cloud deployments, and some have will increase from 4 percent today to 43 percent in time (26 percent); and German CIOs looking for concerns about the legal and compliance issues 10 years’ time (Figure 13) enhanced security (35 percent), faster provisioning that could arise when storing or processing Figure 11: time (30 percent) and lower TCO for the whole workloads remotely (Figure 15). There are several benefits of outsourcing IT infrastructure (25 percent). infrastructure using a utility-based model Figure 13: Global Total Where organisations expect the majority of Figure 15: Global Total Figure 16: Global Total their IT infrastructure to sit in ten years time Reasons why organisations are not using Important benefits of cloud computing for Cost reduction or containment 60% cloud computing enterprises Infrastructure scalability and flexibility Ability to scale up down consumption Security concerns to manage fluctuating demand Improved Quality Legal/compliance issues about processing Improved reliability of Service (QoS) 40% workloads in an unknown geographic location Concerns over how much management Enhanced security Enhanced security and control resource is required Anticipated difficulty of integration with Reduced administration time existing infrastructure Reduced administration Lower TCO for whole infrastructure time 20% Application compatibility issues Low cost of entry Faster time-to-market Cloud services are not enterprise ready Environmental considerations Cloud computing is an unprovem concept for the larger organisation Faster time-to-market 0% 10% 20% 30% 40% 50% 0% Currently In 2 years In 10 years We have no budget to deploy cloud services Flexible billing models Global total Germany UK In-house/owned Outsourced cloud Data back-up and disaster recovery implications 0% 10% 20% 30% 40% Costs are too high 0% 10% 20% 30% 40% 50%*Full survey results available. *Full survey results available.IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 8 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 9
  6. 6. Figure 17: The research identified that although marginally Conclusion Collectively, these capabilities address enterprises more organisations in Germany use cloud Strategies for IT outsourcing have come a long that have substantial fluctuations in web traffic Types of cloud use vary by country compared to the UK, both countries have seen an and mission-critical computing requirements from way in the last 12 months. IT outsourcing — 50% increase in cloud use since 2011.* Whilst private whether through public, private or hybrid cloud heavy business-day peaks or unplanned events. cloud services are most popular, organisations delivery is now on the strategic agenda, as 40% in Germany are more likely to be using a hybrid About Savvis CIOs look more and more to technology as the cloud than those in the UK; however, those in the engine to drive the business forward. IT leaders Savvis, a CenturyLink company, is a global leader 30% UK are more likely to be using a public cloud, than clearly understand how outsourcing enables in cloud infrastructure and hosted IT solutions their German counterparts (Figure 17). them to focus and improve other areas of the for enterprises. Nearly 2,500 unique clients, 20% business, and by redirecting resources away from including more than 30 of the top 100 companies When it comes to deciding what applications in the Fortune 500, use Savvis to reduce capital should be outsourced to which type of cloud, infrastructure to core competencies, they improve 10% collaboration, enhance operational efficiencies, expense, improve service levels and harness the public or private, German CIOs are more likely to latest advances in cloud computing. use public cloud for Big Data Analytics and Back- and align funds to more revenue generating up and Recovery Solutions, and UK CIOs are more projects that drive the business forward. 0% Global total Germany UK Savvis IT Outsourcing Solutions Private cloud services Public cloud services Hybrid model likely to use private cloud for Storage, Mission Fast forward 10 years to view the IT landscape, At Savvis, our Strategic ITO specialists know Critical Applications and Back-up and Disaster and we see that cloud based outsourcing infrastructure and applications for large Recovery (Table 18). promises to play a dominant role in enterprise IT enterprises. While you focus on your core Whilst IT leaders in the UK are more likely to be around the world. However, for these forecasts strengths and developing products that using public cloud in some capacity, German to come true, organisations need to first address differentiate your company, let us provide the IT organisations that use public cloud, do so for a some key challenges: alleviating security concerns infrastructure and applications that sharpen your greater number of applications, suggesting they and convincing stakeholders they can safely competitive edge in today’s demanding, ever- have adopted public cloud more fully. relinquish control of their IT infrastructure to a changing global marketplace. trusted provider. Savvis offers a broad set of services that helps This is also true in Europe, where outsourcing large enterprises to: and cloud services are set to grow, albeit at a • Increase business agility. Respond to changing slightly slower rate than the rest of the world. needs and opportunities in real-time with Despite some reservations around relinquishing a tailored yet flexible infrastructure. Gain control, UK and German CIOs see the benefits transparency, predictability and control overTable 18: of outsourcing and cloud, and plan to exploit your cost models, time-to-market, productOrganisations in EMEA have adopted different them to achieve scalability, greater flexibility and portfolio and many other business drivers.types of cloud for different applications security. Growth in outsourcing is coming from enterprises of all size, with high adoption expected • Maximise IT flexibility. Savvis offers one-stop- from smaller enterprises. shop convenience across a broad portfolio of Using / partly using services for cloud, network, managed hosting, Using / partly using public cloud Applications for which organisations private cloud Trusted outsourcing providers like Savvis can colocation, security and application services have adopted cloud computing amplify these benefits, reduce the risks, and allay — all with predictable and reliable enterprise- Germany UK Germany UK the concerns of organisations by offering a broad class performance and security, and with range of flexible, high-performing, and secure customisable service-level agreements (SLAs). Back-up and disaster recovery 30% 16% 39% 39% solutions capable of meeting business needs both • Mitigate risk. Maintain business continuity with Batch processing 20% 5% 36% 24% today and in the future. our proven migration approaches, integration Big Data analytics 31% 19% 37% 31% We offer a full suite of enterprise-class cloud and governance best practices, regulatory services, engineered and deployed to meet global know-how and SLA expertise — for the life of Mission critical applications 26% 16% 44% 39% computing needs of any size of organisation your contract and all tailored to adapt to your Non-mission critical applications 26% 21% 32% 37% changing business and customer needs. large or small. From integrated and hybrid cloud Storage 28% 23% 45% 44% solutions to fully virtualised cloud data centre • Grow globally. With more than 50 data centres Test and development 20% 9% 37% 35% solutions, Savvis cloud services can be used in North America, Europe and Asia (including standalone or in a hybrid environment of more India), we’re already where you want to be — than one service, to meet every need. When with proactive monitoring and management combined with our low-latency distribution as well as round the clock and onsite support. network and consultative business model, Savvis And, with our globally-consistent standardised delivers a converged cloud that meets end-to-end ITIL processes, we ensure seamless delivery enterprise requirements for application security, and operational support.*Full survey results available. privacy and performance.IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 10 IT Outsourcing: A Proven Way to Fast Forward to Business Success in Europe 11
  7. 7. Savvis provides: About the Research• Commercially flexible contract terms This independent survey was commissioned by• Option to tailor SLAs Savvis and conducted with 550 CIOs, IT Directors,• Pay-per-use utility models Heads of IT and Senior IT Managers of global large enterprises based in the USA (200), UK (100),• Support for hybrid infrastructures Germany (100), Japan (50), Hong Kong (50) and• Broadest product portfolio with Singapore (50), and was completed in August enterprise‑grade quality-of-service 2012. The research was conducted by Vanson• Global network and data centres Bourne, a research based technology marketing• Globally-consistent standardised ITIL processes consultancy offering clients analysis and advice based on incisive, rigorous research into their• Team of large enterprise IT outsourcing market environment. The research used a specialists combination of online fieldwork methodology and• Expertise in Banking and Financial Services, telephone interviewing. All research carried out by Media, Consumer Brands, Government and Vanson Bourne adheres to the latest MRS Code Software sectors of Conduct. Demographic detailing respondentLearn more at: communities includes industry sector, country in which the respondents were based, and size of business. About the Report The results of this report are presented in four sections, with each section highlighting different aspects of the research findings. Particular emphasis has been given to the data gathered from organisations in Europe and particularly the UK and Germany; however, to offer greater insight each section presents a global view and outlines implications for Europe. To view the global report please visit To find out more about Savvis visit email us at or call +44 (0)118 322 6000Global Headquarters Canada EMEA Asia Pacific Japan1 Savvis Parkway 6800 Millcreek Drive Eskdale Road 50 Raffles Place 7th FloorSt. Louis, MO 63017 Mississauga, ON Winnersh Triangle Singapore Land Tower Kyodo Building L5N 4J9 Wokingham #36-01 (Jinbocho 3cho-me)Tel 1.800.SAVVIS.1 Berkshire RG41 5TS Singapore 048623 3-29 Kanda Jinbocho(1.800.728.8471) Tel 1.877.387.3764 United Kingdom Tel +65 6768 8000 Tokyo 101-0051 Tel +44 (0)118 322 6000 Japan Tel +81.3.5214.0151© 2012 CenturyLink, Inc. All Rights Reserved. The Savvis mark, logo and certain Savvis product names are the property of CenturyLink, Inc.All other marks are the property of their respective owners. -1-