1. Abirami
Jyotsna
Harini Audisekar
Bharathi Swetha
Rachel Priyanka

2. 5000 Dabbawalas – 1,30,000 Dabbas
Supply Chain Efficiency
Quality level – Six-Sigma Process
Op.Excellence in absence of Technology
Managing Committee – Policies
200 groups work synchronously

3. Started in 1989 as delivery business
Delivery men from villages around Pune
Word of mouth practice
Distinctive white caps, bicycles and
handcarts
Profit sharing model
Loosely coupled groups of about 25
members each, including 2-3 people
working as back end.

4. •Operational committee
and charitable trust.
•635 muqadams
•Commitment matters
,qualification doesn't
•85% of dabbawalas
illiterate
•470 million revenue in
2009
•Low operating costs

6. STRENGTHS
• High quality of service
• Simple & decentralised
organisation
• Low operation cost
• Co-ordination, team spirit ,time
management
• Customer Satisfaction
• Low attrition rate
WEAKNESSES
• High dependancy on local trains
• Lack of education and
technology
• Less funds in the association
OPPORTUNITIES
• Widening of network
• Venture into catering
THREATS
• Indirect competition from caterers
like Maharaja community
• Food courts and hotels

7. Handled by 15% of workforce : 750 people
Website enhancements
Cell phone based enquiry system1
No specific skill set required
Ad hoc revenue generation
Decrease in waiting time at source &
destination

8. Enquiry based system
Eg :
1. Basic classification
Routes/Rates/Timing/Miscellaneous
2. Rerouting very specific queries to
operators
3. 2 Hours/day for specific questions
handled by employees on rotational
basis

9. English Content & Marathi content :
Parallel operation
Payment Gateways
Search with filters for general info
Customized questions portal

10.  Police authenticated ID Cards
 Regular defaulter’s of 30s – 60s gap to be
addressed by buffers/ dropped
 Boxes at the first level entry point on days of
natural disasters
 Rickshaws instead of cycles
• Better mobility
• Safer
• More load
• Clubbing 2 or 3 in same neighborhood
• Easier sorting

11. Ad content delivery during return of boxes
through SMS
Missed items delivery like files, chargers,
tablets, spare keys through SMS
• Mobilize buffer employees into missed items
delivery
• Recruit outside network for ad content delivery for
lesser wages due to reduced working hours &
pressure to perform