1. ATUL TRIPATHI
Address: 93A Kaushambi, E-Mail:
atul65030@gmail.com
Ghaziabad 201010
Mobile: 9599699360
CAREER OBJECTIVE
To pursue in an organization that offers tremendous growth potential to my career, giving
exposure to latest technologies and fully utilizing my skills, to create niche in the organization
through my knowledge, skills and my positive attitude.
SKILLS:
• ITSM / ITIL Incident Management , Service Request Management, Change
Management
• Remedy 4.0,7.0, Service-now Tools
• Basic Windows Troubleshooting, DHCP, FTP, Remote Support.
• Basic knowledge of ITIL process.
EDUCATIONAL QUALIFICATION :
Qualification University/Board Year
BCA Chaudhary Charan Singh University 2013
Intermediate CBSE board 2010
High School CBSE board 2008
WORK EXPERIENCE:
• 20 months experience in Incident Management for Client Computer Sciences
Corporation.
• IT Service Management / Restore the Normal IT Operations as quickly as possible
• Work on Service Request and Incidents
• Analyses the issues over the call, E-mail or by the supporting tools (R4, R7.6, and
SNOW).
PROJECTS WORKED ON:
2. ATUL TRIPATHI
• ARCADIS - It is an account where AT&T is the primary and CSC is the
subcontractor. There are two main phases of this contract. One is CMO-
Current Mode of Operations and other is FMO- Future Mode of
Operations are based on the Location
• The issues on which we work are Server, Database and Backup related
issues
• CRST NGDM – CRST (Central Resolution Service Team) is the team under NGDM
(Next Gen Delivery Model) Team in CSC
• The Team is responsible to swivel the tickets in ticketing tools and assigning it to
particular Resolver groups or an individual on the basis of priority in order to save SLA
• The Clients were AMP, Rio tinto, BlueScope Steel, BHPB Coal, National Grid, Whitbread,
ETS, QBE, Royal Mail Group, Ingersoll Rand, FSG, Network Rail, Belron, Textron, AON
Hewitt, Telenor, Acco Brands, Motorola Solutions, Kmart, AIA, Bombardier
Transportations.
• Every client has different version of Remedy and some accounts are leveraged in single
Remedy.
o The primary Responsibility in CRST Team was to Swivel the tickets and assigning
UPCSC – UPCSC stands for Uttar Pradesh Common Service Center, This project is given to
Vayam Technologies Ltd. It is a Government project
• Under this project company provides end to end delivery point of All the Government
Certificates like Birth Certificate, Income certificate, Domicile certificate etc. through VLE
(Village Level Entrepreneurs) in Uttar Pradesh State
• The VLE signs an Agreement of 3 Years to buy Common Service Centres and get access
on the portal on which they apply for the certificates
3. ATUL TRIPATHI
• The company also provides kiosk banking centres under this project
RESPONSIBILITIES:
• Working on Incidents and Service Requests
• Restore Normal IT Operation/ Service Interruption as quickly as possible
• Providing first Level Support to clients After getting confirmation of the specific issue
• Working on SLA Guidelines
• Creating and assigning Tickets for a specific Incident or change on Ticketing Tool and
assigning to the preferred team or person.
• Providing timely update to clients
PREVIOUS EXPERIENCE:
• 9 Months in Vayam Technologies Ltd. Sec 63 Noida
• Responsibilities : Attend the issues through mail and calls from client side and providing
particular resolution of their queries
• Providing Support Services for Kiosk banking Clients
• Escalate the problem to the next level Support team if needed
PERSONAL PROFILE:
Name : Atul Tripathi
Father’s Name : Mr. Bhawani Shankar Tripathi
Address : 93-A, Bhowapur Kaushambi Ghaziabad UP
Telephone No : 9599699360
Date of Birth : 20th
May 1992
Sex : Male
Nationality : Indian
Languages Known : English, Hindi
I hereby declare that the information given herewith is correct to the best of my knowledge and I will be
responsible for any discrepancy.
