organization behaviour

1. Name Zainab khurshied
Class BBA 5th
Roll NO 161268
Assignment HRM
Assigned By Ma am sadia Ishaq
Case study of club mediterraneanean hotel
Introduction
The case study is focusing on the problem that a hotel company club
Mediterranean is facing regarding recruitment and turnover of GO it was the 9th largest
hotel company in the world in 1986 it was founded by a group of friends as a nonprofit
sports organization as the size of the association grew running it as an informal loosely

2. organized group became difficult by 1985 it became a publicly owned company and had
more than 100 resort villages throughout the world
Issues
 The turnover rate became very high nearly 50 percent
 Cultural and language differences
 The number of GO recruited from Europe was much larger as compared to North
America
 The company personal policy is also one of the faulty
Organization structure
The topmost position was chief of village and was equivalent of a general manager in
American hotel parlance Each village chief has seven assistant called chief of service
who used to managed specific functions such as sports entertainment etc the chief of
service manages the GO in their functional areas each village had a team of about 80
GO who handled all jobs other than housekeeping and ground keeping
Go
 The term GO means congenial host
 The GO position needed young personable enthusiastic and athletic persons
 Long working hours including contact with the guests
 It was not just a job but a way of life
 They visit different countries experience different cultures and learn to adapt to
many types of people
Recruitment issues
 Lack of proper training to newly recruited GO
 Lack of entertainment for GO for some people it was like living on an island
 Lack of positive feedback
 Frequency of job rotation
 Wrong information provided in resume
 Too much application for job
 Time delay between recruitment and shipment
Suggestion
 Proper training before getting into the actual work
 Recruiting the GO throughout the year not on seasonal basis
 Recreation facilities
 Changes in company personnel policies regarding rotation of Go
 Giving positive feedback
 Giving stability so that group cohesiveness can remain the same