1. Arkadin helps you achieve more at work:
The Microsoft Office 365
voice experts

2. Arkadin is the world’s expert at bringing voice to Office 365.
We understand the complexity of voice deployments and have
proven we know how to deliver Microsoft voice to Office 365.
Our mission is to increase the speed
of communication, simplify the user
experience, and help customers
achieve more at work.
Arkadin, as a global Microsoft Cloud Solution Provider, is your
single source for Office 365 licensing and Skype for Business
voice deployments (hosted, hybrid, dedicated) in North
America, Europe, Asia, and Latin America.
We turn Skype for Business
into a global phone,
conferencing, and contact
center solution – all under a
single pane of glass.
Arkadin Total Connect for Office 365 simplies the Unified
Communications experience.

3. 18+ Years of Working with Microsoft.
Arkadin has worked closely with Microsoft since 1997 as a
trusted consultant for Cloud-hosted services.
Arkadin was the key
partner in helping Microsoft
deploy the first instance of
hosted voice.
Arkadin has been adding voice to Microsoft Cloud services since
the days of Office Communication Server (OCS), then Microsoft
Lync – and now Skype for Business.
Arkadin is proud to be officially certified as a:
Microsoft PartnerGold Communications
1997
2008
2013 2015
2010

4. Services include:
• Voice configuration and support
• Cloud consulting and migration services
• On-boarding and end-user training
• Account management with one invoice
• Conferencing and contact center
Designed for:
• 50 to 1,000 end-users
• Domestically and globally dispersed
• Existing Microsoft Office 365 investment
• Looking to upgrade or replace existing
business phone system
• Move email to the Cloud
Business benefits:
• Simplify the end-user experience
• Get more done, faster
• Consolidate apps and reduce cost
• Technology-friendly workplace
• Growing mobile footprint
Microsoft Partner
Gold Communications
Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, email, and contact center on to a
single, intelligent, mobile-friendly communication platform built on the
Microsoft technologies of Office 365 and Skype for Business.

5. [One partner, many services]
Phone system
Turn Skype for Business into a business-class
phone system with unlimited calling plans,
international access, and unified messaging.
PSTN conferencing
Integrated audio, web, and video
conferencing with local dial-in access from
55+ countries.
Contact center
Native Skype for Business contact center
that intelligently routes instant messaging,
voice, email, and web chat.
Office 365
Microsoft’s Cloud-hosted business
productivity tools, including the new voice-
enabled E5 license.
Migration and support
Live admin-level support, direct escalation
to Microsoft, and end-user training, so you
can say goodbye to online community-
based forums.

6. Featured use cases:
• Access anytime, anywhere
• Inbound/outbound calling
• Simultaneous ring
• Call forwarding
• Team calling
Phone system as a service:
• Pay-as-you-grow
• Unlimited calling plans
• Number porting
• Unified messaging
• International calling
Voice specialists:
• Add voice to EO2, E3, E4, and E5 licenses
• First to deploy Microsoft in the Cloud
• 400+ customer deployments
• 10,000+ end-users on the platform
How does Arkadin enable
Skype for Business phone system?
Arkadin connects Exchange Online to Skype for Business with
a call plan and phone number to deliver enterprise-ready phone
systems in the Cloud.

7. Featured use cases:
• One tool for everything
• Move from IM to online meetings without
thinking
• Drag and drop participants
• Meet faster without scheduling
PSTN conferencing:
• Pay-as-you-grow
• Flat-rate, unlimited PSTN conferencing
• Local access from 55+ countries
• Consolidate vendors and contracts
• Simplify number of user apps
• Voice, video, and screen sharing
Native Skype meetings:
• Eliminate third party conferencing providers
• No more per minute fees
• Meetings held directly in Skype for Business
• One technology, one datacenter
How does Arkadin enable
Skype for Business conferencing?
Arkadin makes it easier to collaborate with colleagues, customers,
and partners in real-time with local, dial-in audio from anywhere
in the world. Use local access numbers connected directly into a
dedicated Skype for Business conferencing server.

8. Featured use cases:
• Mission-critical support (voice routing)
• Internal help desk (IM routing)
• Sales teams (call recording and coaching)
• Escalation queues
• Self-serve IVR
• Routing for high value customers
• Live web chat
Contact center as a service:
• Pay-as-you-grow
• CRM integration (SFDC and Dynamics CRM)
• Monthly license per user
• On-premise functionality without IT
• Chosen platform by Microsoft for both
travel and support teams
Working better together:
• First to deploy Clarity Connect in the Cloud
• Voice expertise enables quick deployment
• Team of certified pre-sales engineers and
solution architects are in-house to support
the deployment
How does Arkadin enable
Skype for Business contact center?
Manage communications with your customers, employees, and
business partners with Clarity Connect, the native Skype for
Business contact center hosted in the Cloud by Arkadin.

9. Featured use cases:
• Move to the Cloud
• End-of-life Exchange server
• Focus IT on your core business, not email
• Consolidate vendors
• Simplify administration
Office 365 benefits:
• Business-class email and social
• IM and online meetings
• File storage and Office apps
• Analytics and eDiscovery
• Cloud voice
Cloud Solution Provider:
• Single source partner for planning,
deployment, and support
• Manage voice complexity
• Local support (Tier 2 and Tier 3)
• End-user training and adoption
How does Arkadin enable
Microsoft Office 365?
Arkadin plans, deploys, and supports your organization to ensure
a successful transition to the Microsoft Cloud. As a Microsoft
Cloud Solution Provider, Arkadin is also your trusted point of
contact for local support, training, and invoicing.

10. Planning:
• Dedicated project manager
• Identify requirements
• Present available options
• Define project plan and scope
• Calculate bandwidth requirements
• Assess and optimize network
• Build communication plan
Deployment:
• Build tenant/environment
• Migrate data (email, content)
• Provision users and assign call plans
• Configure call-flows and auto-attendants
• CEBP integration (ex: CRM)
• Validate and stabilize the platform
• Train-the-trainer with our IT team
Operations:
• Live end-user support and training
• Assist with complex moves, additions,
and changes
• IT admin support
• Live, local help desk
Simplify your voice cutover to the
Cloud by leveraging the experts.
Migrating mission-critical business apps requires expertise in
planning, preparation, and project management. At Arkadin, we
have completed more than 400 voice migrations and moved 14
million email inboxes into the Microsoft Cloud.

11. Compare Skype for Business Voice plans:
Choose the plan
that’s right for you
Conferencing
for Office 365
Phone system
for Office 365
Contact center
for Office 365
Based on E3, E4, and E5 licenses
Unlimited local, toll dial-in audio
from 55+ countries
Online
meetings
Inbound/outbound PSTN calling
(domestic/international)
Unlimited inbound/outbound
domestic minutes
Unified messaging
with Exchange online
Auto-attendant, response groups,
attendant console
Call recording
and reporting
Advanced
call flows
Intelligent
skills-based routing
Agent console
and CRM integration
Contact center
dashboard and analytics

12. [Enjoy Skype for Business voice]
Not sure if Skype for Business Voice is right for your organization?
Contact Arkadin, the Microsoft voice experts, to see it in action and
decide if it’s right for your organization.
arkadintotalconnect.com
Visit: Call:
1.866.551.1432
Email:
moreinfo@arkadin.com