1. 1
Yolanda Santiago
1220 East West Hwy Apt 1623
Silver Spring; MD 20910
Phone (202) 361-0877
yolanda.santiago@acf.hhs.gov
OBJECTIVE
A careeras an IT ProjectManager (PM) and BusinessAnalyst (BA) inbothgovernmentandprofit-drivenorganizations,
where Ican utilize my management, analytical, information management(IT) skills tocreate and supportweb-enable
platformsolution that provides secure, accountableandcollaborative accessthatpromotesandadvancesthe strategic
goalsand objectivesfor clientsand endusers. My exposure inEnterpriseContentManagement(ECM) Business Process
Management(BPM) and ElectronicRecordManagement(ERM) has equipped me withthe skills todevelopsolid andflexible
platformsforenterprise solutionswherethe lifecycle of information (fromcreation,use,archivedisposal) and knowledge
managementare integrated.
EMPLOYMENT
IT Specialist, U.S. DEPT. of Health and Human Services, Administration of Children and
Families (ACF), Washington, DC 20447
2008 to Present
As BA and IT Specialistresponsibleforthe transitioningACFfromapaper-basedinfrastructuretoa state of the art
central,cohesive digital repositorytomanage recordanddocumentinsupportof the agencymission. AsBA I revampthe
initial scope of scanningtoreduce papertoinitial phase toestablish anACFInformationCentersolution.The solutionis
gear to manage the informationas assets(M-13-13) and meetothergovernmentmandates suchasM-12-18, Section508,
Digital GovernmentStrategy,FOIA,eDiscovery,and othersGOV2.0objectives. UsingECM,BPM, ERM, SharePointandother
bestpractice techniques create andimplementthe roadmapforthe project. Inadditionbuildthe technical solutionhosted
on SharePoint.Responsible fordesign,developandimplementthe update of all ACFRecordRetentionScheduletofollow
M-12-18 bestpractices of "BigBucket"Records Schedule,medianeutralformat,withrecordsclassificationattime of
capturecreationandsimplificationof dispositionprocess. Create andimplementbusinessprocesstoperformcomplete
paper-baseddocumentinventorythatincludedcontenttype,filedate,storage location,owner,etc.The processesallow a
standardname and conventionof all ACFcontenttype,use of barcode technology, the creationof ECMmetadatabase for
an agency-wide taxonomy;developof consistentsearchand index criteria,andscanningof the paperdocuments.As
Contract OfficerRepresentative(COR) collaborate inthe preparationof SOW’s,IAA’s,evaluate the acquisitioninstruments
that metHHS and ACF regulation;andmonitorthe executionof the ScanningandNARA RecordScheduleInventory
contracts. Developandprovide briefingandtrainingonthe use of Digitize-PDFAcontent,andACFInformationCenter.
Additional outcomeare the digitizationof more 35,000 filesandthe shreddingof five tonsof paper in7 months.
A PMLead,BA and IT support,accountable fordesign, developmentanddeploymentof ACFE-Office (Microsoft
SharePoint) Initiative. A self-initiate projectthe E-OfficeInitiative usesthatECM,BPM, ERM concepts to developaweb-
enable secure platform,where ACFworkforce andpartnersmeetGOV2.0requirementsof accountability,participationand
collaboration. Outcomes wereintroductionandacceptance of SharePointascollaborativeplatformforrepositoryfor
document,recordandknowledge management;establishmentof governance process,settingof documented business
processworkflowsandbusinessrules.Developof training, brown-bagsandothereducational materialstopromote
conceptsof ECM, BPM, workflow, taxonomy andcollaborative process. Additionaloutcome of the pilotwere boostingof
usersacceptance and requestfor develops multiplesofficesandapplicationsites projects thatwentfrom0 users, sitesand

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customers tocover more than 60% of the workforce actively usingitinlessthan2 years,tothe use of SharePointasan
enterprise solutionto improve internal communications atACF.
Responsible forprovide BA,PMandIT Supportto ACF Freedomof InformationAct(FOIA)Office. Inthe projectIuse
BPMand ECM techniques toprovide acomprehensive solution toenableACFtomeetFOIA regulations. AsBA gathersthe
solutionrequirements, reviewalternativesand recommendthe current technical solution;developbusiness processand
workflowthatenable ACFtomeetthe three basic of 1966 FOIA Act,2009 PresidentialMemorandum. AsaCORdevelopthe
SOW forthe acquisition of ITservice tosupportmigrationof datafrom the legacyapplicationsystem. Myeffortas PMand
IT Supportincluded configurationof newtechnical solution; developandprovisionof briefingstostakeholdersand training
material tosystemusers.The outcomes were:redesignof ACFFOIA Internet andIntranetsites, redesign of FOIA Electronic
ReadingRoom,creationof electronicACFFOIA RequestForm, establishmentof electronicbusinessprocess and
deploymentof FOIA-RecordManagementSystemorFOIA-RMS.The FOIA-RMSisa cloudweb-enable securesystemthat
reducespaperintensive andtime consuming,errorsprone processesat production time Outcomesof the projectwere the
reductionof 65% in processingdaysforOverdue FOIA Requestsandproduction the annual reportsrequiredbylawfrom
640 staffhourstolessthan 5 minutes.
Responsible forprovide BA andITSupportto the ACF Section508 Coordinator. The projectgoal isto enable ACFto
meetSection508 and Section504 of US rehabilitationAct. AsBA I establishdelineation of stakeholders,rolesand
responsibilities andscope of the coordinationactivities; businessprocess,annual workplan,andmulti-mediaoutreach
material (brown-bags,seminars) toenablethe agency tomeetSection508 regulations.MyIT Supportoutcomes were the
creationof Section508 Intranetsite,ElectronicSection508RequestSystem.
A PMand IT was responsible forsolely redesign,deploymentand supportthe entire ACFIntranetSite.The project
includesassessmentof the agencyandits components requirementsforinformation,communicationandcollaboration
withinACF.Outcomesof the projectare: developmentof webpagesthat meetindustrybestpracticesforusabilityand
accessibility includingSection508 requirements,commonlayoutandnavigationstructure;reductionnumberof broken
linksfrom45% to lessthan5% acrossthe entire site.Additionallysuccessfullypilot todemouse SharePointplatform for
hostingthe ACFIntranetenablingECMprocessfor userdirectlyupdate theirinformation.
Accountable forBA,PMand COR supportof the Officeof the Executive Secretariat and the ACF Correspondence and
Control System(CCS).The systemisdesignedtoprovide managementof correspondence andregulatorydocument
management,clearance toACFoffices. AsBA gather requirements,evaluate options, andrecommend currentsolution. As
COR developthe acquisitioninstruments(RFQ,SOW,IAA andother) thatfollow governmentstandardforthe deployment
and supportof the IT Solution. FinallyasPMmonitorthe migration,implementation andoperationof the currentsolution.

IT Specialist, U.S. DEPT. of Health and Human Services, Administration of Children and
Families (ACF), Washington, DC 20447
2004-2007
Developedanddeployedthe ACFOISITProjectManagementEnterprisePortfolio usingMSProjectServer,asa
solutiontomanage differentonsiteITprojects.Implementedaworkplantotest the figurationof the programandreported
on resultsinthe areasof Earn Value, Exhibits300 and 53b, etc. to assistdecisionmakerstoprioritize projectsaccordingto
goalsand targetedbudgets.The initiativeestablisheduniform methodologyforcreatingandmanagingprojects,including
the designof enterprise templates,calendars,views,reports andresources,tocomplywiththe standardsof the Project
ManagementInstitute (PMI).
Computer Specialist, U.S. DEPT. of Health and Human Services, Administration of Children
and Families (ACF),Washington, DC 20447
1998 - 2004

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Federal SystemAdministratorresponsible foranalysisandITsupport activities forthe AdoptionandFosterCare
ReportSystem(AFCARS) andChildCare InformationSystem(CCIS). As aTechnical Lead, developedguidelinesand
specificationsforthe AFCARS upgrade implementations. Workeddirectlywiththe States inprovidingtechnical assistance
(i.e.file format,transmissionmode,trainingandinstructional materials) inall areasrelatedtosendingandreceivingdata.
These systemsoperate nationwide andrunin an UNIXenvironment withanORACLEDatabase ManagementSystem.
System Analyst, U.S. DEPT. of Health and Human Services, Administration of Children and
Families (ACF), Washington, DC 20447
07/1991-12/1998
Accountable forIT managementand supportforOffice of RefugeeResettlementAutomatedSystem(ORRAS). The
systemtracksrefugeesandotherspecial migrantgroupsnationwide. Myprojecttasks included analysis,design,
developmentandimplementationof the electronicversionof the system,provided usertrainingandcreatedmanuals(i.e.
User Manual),presentations,etcthathelpedthe usercommunityto utilize the ORRASsystem. The electronicversion of
the systemusesa specifickey(i.e.the AlienNumber) torandomlylocate andupdate in real-time anymigrantrecordin
ORRAS. Outcome:savingof more than 15 days permonthof processingtime onthe partof the usercommunity.
System Analyst, U.S. DEPT. of Health and Human Services, Administration of Children and
Families (ACF), Washington, DC 20447
08/1988-07/1991
Accountable forthe analysis,design,andimplementationforthe Federal ParentLocatorProgramSystem(FPLS).
The FPLS supportmore than one hundredtwenty-five statesandlocal agencies,anonline systemthattrackabsentee
parentsnationwide.AsTeamLead,performbusinessanalysisof relevantstatute andregulation,policyandprocedures,
systems,programs. Routine managerialfunctionsincluded:planning/evaluation for/ofmore thana dozencontracted
projects;representationof departmenttocontractorpersonnel,state agencies,relateddivisional managersinmeetings,
routine contact;policyinterpretationandproceduresdevelopment;prioritizingwork assignmentof subordinates;analysis
of resultsintermsof objectives.
Computer Program Analyst, U.S Dept. of Commerce, Bureau of the Census Washington, D.C.
Suitland, MD
05/1985-08/1988
I was responsible forsupervisingteamof uptofour ADPmid-level personnel whomwereresponsibleforexercised
planning/directexecutionof the analysisdesign,development,andimplementationpertainingtoseveral computersystems
usedinAgriculture,Economic,andPopulationCensuses. Idesigned,programmed,tested,andimplementedseveral of the
Agricultural andEconomicCensusautomateddataprocessingprojects. Iworkedwithsuperiorinperformance of
managerial functionsincludingplanning/evaluationof projects,establishmentof projectobjectivesandpriorities. This
positionrequiredme touse myexcellentcommunicationscapability:representeddivisioninmeetings,conferences,and
dailycontactwithexternal persons,users,andmanagersof relateddivisions. Ialsowasresponsible forprovide extensive
trainingof professional,nonprofessionalpersonnelinprogramming. Iparticipatedasateam memberinthe development
of inEconomic/Agriculture Censusdatabase systemusingVAXRdb/VMS(Supervisor'sName:JanetMcGrane.)
Survey Statistician/Program Analyst, U.S Dept. of Commerce, Bureau of the Census
Washington, D.C. Suitland, MD
07/1978-05/1985
As ProgrammerAnalyst,IdevelopedsystemsforAgricultureandothercensuses. SupervisingtwojuniorSurvey
StatisticiansservedasSurveyStatisticianProgrammer,responsible fordesign,developmentof Outline Agriculture Census
program. I plannedprojects;interpretedpolicyandsetobjectives;designedspecifications,schedules,timetables;

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monitored,reportedonprojectstatus. Iexercisedfullsystemsresponsibilityfor1978 Horticulture Census. Idirectedteams
of upto five personnel,coordinatedcomputerprojectstowardproduction,publicationof datareportsas large as four
hundredpages. Supervisor'sName:LindaHutton
Economic Planner, COMMUNITY ACTION AGENCY OF PUERTO RICO, INC. San Juan, Puerto
Rico
05/77- 4/78
PMand EconomicConsultantforfourteen businessinitiatives,responsible forthe comprehensiveenterprise
planningandmanagementof athirty-sevenmilliondollarprojects. Handonmanagerdealingwithfull lifecycleof projects
fromfeasibilitiesstudytoclose-outviabilityconcerningthirty-fourcommercial activities.The Commercialsprojectsincluded
furniture agriculture,fisheriesandotherstype businesses.AsProjectmanagerIwasresponsible toprepared:project
budget,developedstatistical datasystemmonitorandalign;projectstatus,marketing,finance andfinallyrepresented
agencyto fundingsourcesandcommunityleaders.
EDUCATION
 EconomicPlanning,Major:Economicand Regional;Minor:Statistics Universityof PuertoRico,SanJuan,
 B.A.,1971 Economicand Psychology;Minor:StatisticsandGeography;Universityof PuertoRico.SanJuan,
 FullyBilingual.InSpanishandEnglish; andunderstandPortugueseandItalian
PROFESSIONAL CERTIFICATIONS/GRANTING ORGANIZATION/YEARCOMPLETED
 ElectronicRecordManagementPractitionerCertificate AIIM, February 2012
 CertifiedInformationProfessionalAIIM, January 2012
 SharePointSpecialistCertificate (SPP),AIIM, September2011
 SharePointPractitionerCertificate(SPP),AIIM, April 2011
 Enterprise ContentManagementSpecialistCertificate (EMCp), AIIM, December2011
 Enterprise ContentManagementPractitionerCertificate(EMCp), AIIM, November2010
 Contract ProjectOfficer,HousemanAssoc.July2011
 BusinessProcess ManagementPractitionerCertificate (BPMp), AIIM September2010
 MicrosoftProjectServer2007 Edwards Industries,June2008
 ProjectPortfolioManagement:2007 MicrosoftProjectProfessional,September2006
 Earn Value ManagementSystem, International Instituteof Learning
 2003 MicrosoftProjectProfessional (Orange &Blue Belt);ITProjectManagement,September2007
 CertifiedProjectManagementProfessional (PMP).ProjectManagementInstitute(PMI),September2005
 e-GovernmentManagementCertificate,USDA Graduate School,January2005
TECHNICAL AND IT SKILLS
 Software:Dreamweaver, AdobeAcrobat,Adobe LifecycleDesigner, VSAM,RACF,SPSS,Workflow,Microsoft
Office Suite, SharePoint, SharePointDesigner,Visio,InfoPath
 ProjectManagement:MicrosoftProjectServer,Earn-Value,PortfolioManagement
 Database:ORACLE
 ComputerLanguages:COBOL,C++, SAS,UNIX,ISPS,Clist,SQL,UNIX
REFERENCES AVAILABLE UPON REQUEST