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Top 20 Vendors
Business Insight from IT Monitoring
Digital Enterprise Journal
October, 2016 1
Copyright © 2016 Digital Ent...
Application
Performance
Monitoring
AppDynamics’ provides a solution for monitoring
application performance and the quality...
Technology
Business
Management
Apptio is one of the few vendors on this list for
whom gaining business insight from IT dat...
Application
Performance
Monitoring
CA’s App Experience Analytics solution allows
organizations to measure the impact of us...
Digital
Performance
Monitoring
Catchpoint Systems provides a solution for digital
performance monitoring and testing from ...
IT
Operations
Analytics
Correlata provides capabilities for automating the
management of IT performance and proactively
el...
Network
Performance
Monitoring
Corvil provides Big Data analytics and visualization
capabilities for business context of n...
IT Service
Management
Cherwell’s Business Technology Platform (BTP)
allows organizations to build applications and
dashboa...
Application
Performance
Monitoring
Dynatrace provides a rich set of capabilities for
leveraging application, transaction a...
Network
Performance
Monitoring
ExtraHop’s core technology solution delivers
streaming IT performance analytics through the...
Digital
Experience
Management
Ghostery’s browser-based data collectors allow
organizations to get insight into real user e...
Application
Transaction
Monitoring
INETCO’s solutions provide deep transaction
intelligence and are being used for both
pe...
IT Service
Management
LANDESK’s Xtraction solution provides dashboards,
reports and analytics for translating data from
LA...
Log
Management
Analytics
Logtrust’s solution is based on machine learning
and advanced log analytics and, in addition to b...
Application
Performance
Monitoring
Nastel’s Business Activity Monitor (BAM) solution
provides an abstraction level between...
End-User IT
Analytics
Nexthink’s solution allows organizations to capture
IT data from a variety of endpoints and apply
an...
IT
Operations
Analytics
Numerify provides advanced analytics capabilities
for leveraging IT operations data for gaining in...
IT
Operations
Analytics
Rocana’s solution includes a mix of advanced
analytics capabilities that not only allows
organizat...
Service
Management
ServiceNow provides a wide range of capabilities for
bussiness insight into IT data such as IT cost
man...
Digital
Performance
Management
SOASTA’s solutions enable organizations to monitor
and analyze the impact of web and mobile...
Security
Information &
Event
Management
Splunk provides a wide range of business analytics
capabilities while leveraging i...
Digital Enterprise Journal
Digital Enterprise Journal (DEJ) is a media and research firm
focused on digital transformation...
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Top 20 Vendors - Business Insight from IT Monitoring

Digital Enterprise Journal identified 20 technology vendors that are providing innovative solutions for extracting business context from IT monitoring data and enabling multiple non-IT job roles to make better informed decisions. It should be noted that the primary purpose of the majority of these solutions is still IT performance monitoring, but their ability to provide business insights make them more valuable for end-user organizations, especially those that are looking to become digital businesses.

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Top 20 Vendors - Business Insight from IT Monitoring

  1. 1. Top 20 Vendors Business Insight from IT Monitoring Digital Enterprise Journal October, 2016 1 Copyright © 2016 Digital Enterprise Journal
  2. 2. Application Performance Monitoring AppDynamics’ provides a solution for monitoring application performance and the quality of user experience from a transaction perspective. The company’s analytics capabilities allow marketing and other business proffesionals to gain insight into customer engagements and behaviour, as well as the impact of application performance on business transactions. October, 2016 2 Copyright © 2016 Digital Enterprise Journal
  3. 3. Technology Business Management Apptio is one of the few vendors on this list for whom gaining business insight from IT data is the core of their business. The company enables organizations to gain full visibility into their IT cost and apply analytics for cost and resource optimization, planning, forecasting and benchmarking. Apptio’s solution is designed for managing business and IT goals through a single platform and it is being used by CIOs, other IT executives and business professionals. October, 2016 3 Copyright © 2016 Digital Enterprise Journal
  4. 4. Application Performance Monitoring CA’s App Experience Analytics solution allows organizations to measure the impact of user experience on business metrics. The solution also enables organizations to understand user behaviour and application usage by analyzing application performance data for web, mobile and wearables. October, 2016 4 Copyright © 2016 Digital Enterprise Journal
  5. 5. Digital Performance Monitoring Catchpoint Systems provides a solution for digital performance monitoring and testing from more than 500 points worldwide. The company’s analytics capabilities allow organizations to leverage performance data about their customers’ digital experience for marketing, customer management and revenue generating initiatives. October, 2016 5 Copyright © 2016 Digital Enterprise Journal
  6. 6. IT Operations Analytics Correlata provides capabilities for automating the management of IT performance and proactively eliminating potential issues. The core part of the company’s solution are strong analytics and efficiency capabilities that allow organizations to translate IT operations metrics, such as resource consumption, capacity bottlenecks and service availability, into monetary business metrics. October, 2016 6 Copyright © 2016 Digital Enterprise Journal
  7. 7. Network Performance Monitoring Corvil provides Big Data analytics and visualization capabilities for business context of network data. The company’s real-time analysis and data mining functionalities enable organizations to use the network as a source of unique visibility into business performance through both standalone reporting capabilities of feeding this information into third party Analytics and Business Intelligence (BI) tools. October, 2016 7 Copyright © 2016 Digital Enterprise Journal
  8. 8. IT Service Management Cherwell’s Business Technology Platform (BTP) allows organizations to build applications and dashboards for leveraging ITSM data in business areas such as Finance or HR. The platform enables organizations to apply advanced ITSM concepts on business processes and improve operational efficiency. Cherwell’s BTP also allows business users to customize metrics that they want to monitor and provides a portal for the automation of business tasks. October, 2016 8 Copyright © 2016 Digital Enterprise Journal
  9. 9. Application Performance Monitoring Dynatrace provides a rich set of capabilities for leveraging application, transaction and digital experience data for providing insight into business metrics such as revenue, conversion rates and customer engagement. The company’s analytics capabilities allow organizations to aggregate information from other tools such as Web analytics or ERP systems and combine it with its digital performance data to provide deeper visibility into business performance. October, 2016 9 Copyright © 2016 Digital Enterprise Journal
  10. 10. Network Performance Monitoring ExtraHop’s core technology solution delivers streaming IT performance analytics through the analysis of wire data. This capability not only enables the company to effectively address network performance goals, but also allows ExtraHop’s customers to leverage this real-time data to gain visibility into digital interactions on the network, streamline business processes and improve the decision making process from the business operations perspective. October, 2016 10 Copyright © 2016 Digital Enterprise Journal
  11. 11. Digital Experience Management Ghostery’s browser-based data collectors allow organizations to get insight into real user experience and leverage this data for both marketing and performance management purposes. The company’s solution enables organizations to correlate performance of technology elements that constitute digital experience with advanced marketing analytics capabilities. October, 2016 11 Copyright © 2016 Digital Enterprise Journal
  12. 12. Application Transaction Monitoring INETCO’s solutions provide deep transaction intelligence and are being used for both performance management and managing customer experience and interactions. The company’s strong analytics capabilities coupled with the ability to process high volume transactions provide a unique insight into a variety of business aspects of application transactions that can be leveraged by job roles, such as business analysts, digital channel managers and Chief Digital Officers (CDO). October, 2016 12 Copyright © 2016 Digital Enterprise Journal
  13. 13. IT Service Management LANDESK’s Xtraction solution provides dashboards, reports and analytics for translating data from LANDESK and other ITSM solutions into business level metrics. The solution connects to a variety of relational databases and requires no technical expertise to build custom views into key performance indicators. October, 2016 13 Copyright © 2016 Digital Enterprise Journal
  14. 14. Log Management Analytics Logtrust’s solution is based on machine learning and advanced log analytics and, in addition to being leveraged by Security and IT Operations professionals, provides strong marketing and business analytics capabilities. Organizations can leverage the company’s solution to gain more visibility into business areas such as sales, customer engagement and marketing effectiveness. October, 2016 14 Copyright © 2016 Digital Enterprise Journal
  15. 15. Application Performance Monitoring Nastel’s Business Activity Monitor (BAM) solution provides an abstraction level between IT infrastructure, applications and business processes enabling organizations to capture key business metrics and analyze changes in business behavior. The solution is based on complex event processing (CEP) and strong analytics capabilities and it can be used for creating and applying business policies and detecting trends. October, 2016 15 Copyright © 2016 Digital Enterprise Journal
  16. 16. End-User IT Analytics Nexthink’s solution allows organizations to capture IT data from a variety of endpoints and apply analytics capabilities for both IT operations and business purposes. The solution enables organizations to correlate the impact of user experience on business metrics and provides information needed to manage and optimize IT cost. October, 2016 16 Copyright © 2016 Digital Enterprise Journal
  17. 17. IT Operations Analytics Numerify provides advanced analytics capabilities for leveraging IT operations data for gaining insight into business metrics such as revenue, customer satisfaction and effectiveness of business functional areas. The solution also includes capabilities for predicting future performance and proactively addressing potential service deteriorations. October, 2016 17 Copyright © 2016 Digital Enterprise Journal
  18. 18. IT Operations Analytics Rocana’s solution includes a mix of advanced analytics capabilities that not only allows organizations to have total visibility into their IT operations, but also helps organizations with a variety of business use cases such as enhancing customer engagements, cost optimization and improving decision making process. The company also allows organizations to correlate and analyze IT and business performance through the same platform. October, 2016 18 Copyright © 2016 Digital Enterprise Journal
  19. 19. Service Management ServiceNow provides a wide range of capabilities for bussiness insight into IT data such as IT cost management, visibility into business impact of IT projects and business process optimization. The company’s solution is being leveraged by a variety of non-IT job roles and departments such as Marketing, HR, Customer and Field Service. October, 2016 19 Copyright © 2016 Digital Enterprise Journal
  20. 20. Digital Performance Management SOASTA’s solutions enable organizations to monitor and analyze the impact of web and mobile digital performance on key business metrics. The company’s real user monitoring and performance testing capabilities coupled with strong analytics capabilities allow IT Operations, Marketing and Digital Business Owners to collaborate and optmize current digital performance and proactivelly address any potential performance issues before users are impacted. October, 2016 20 Copyright © 2016 Digital Enterprise Journal
  21. 21. Security Information & Event Management Splunk provides a wide range of business analytics capabilities while leveraging its IT performance and security technology. Some of the business areas where the solution is being used include marketing customer management, product usage and business process management. Splunk enables organizations to get real-time insight into multiple aspects of digital experience and engagement across different channels. October, 2016 21 Copyright © 2016 Digital Enterprise Journal
  22. 22. Digital Enterprise Journal Digital Enterprise Journal (DEJ) is a media and research firm focused on digital transformation and the business value of technology deployments. . Visit us at dej.io October, 2016 22 Copyright © 2016 Digital Enterprise Journal

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