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KM @ Océ
Samuel Driessen - Information Architect Océ-Venlo
2
Overview
About Océ
Who’s working on/responsible for IM/KM?
My role
My vision
Current practice
Future
3
Océ in Sum
Océ today:
21,500 people worldwide
Annual revenue 2009:
€ 2.648 Billion
Net Income 2009:
€ - 47.134 Million
W...
4
No formal KM role or department
Departmental managers
responsible for quality
Information Management department
library
...
5
And others?
Research > product concept development
personal and team handling of documents and
information
managing docu...
6
Role Definition
map information and knowledge processes and tools
of organization,
give overview over and improves IM/KM...
7
Model
UoD
Information
Infrastructure
Business process
Architecture
Information
Architecture
Architecture of the
Informat...
8
Working method
Strategic Plan Process
Environmental Analysis
Position Statement
Future Information Architecture and Road...
9
Knowing Knowledge Work
Were you ever taught
to be a knowledge
worker?
10
Environmental Analysis, Some Trends
Information = Social (context!)
Openness (work and organization) - Sharing is power...
11
Change
IM and KM require a change in culture from
secretive to public, individual to corporate, and
paper to electronic...
12
Challenges for IM/KM
Mixed environments  paper & digital documents
20% of the knowledge capital of any organization is...
13
step 1 step 2 step 3 step n
Business Process or…
14
…Employee Network
15
It’s both
step 1 step 2 step 3 step n
16
General vision on Information
Manufacturing Transactional Knowledge Work
Structured
Processes
Ad Hoc
Processes
How
work...
17
Managing (un)structured info
Manufacturing Transactional Knowledge Work
Structured
Processes
Ad Hoc
Processes
How
work
...
18
Towards Integrated IM/KM
Solution Reqs
Nothing new
easy to use and connect to way people work (think Sharepoint)
(for u...
19
Towards Integrated IM/KM 2
Solution req’s
Bundle, group
support bundling information (piles)
supports printing of bundl...
20
Where do I share and store my info?
Structured /
Unstructured
process to
publish
Publish or
Collab-ing on
info
Content ...
21
Diagram ‘Where do I share… info?’
structured
publish
process
unstructured
publish
process
share
content
share
file
Use
...
22
Position Statement, Some Statements
Information is not integrally managed (end2end,
struct./unstruct.)
Business process...
23
Current Information Architecture
draft 1a, 1b, 1e,
1f, 4ab
(own app’s)
1a, 1b ,
1e, 1f (email)
draft 1a, 1b,
1e, 1f, 4a...
24
Managing all info types consistently and in context
time
Project information
Product information
departmentinfo
process...
25
Detailing Phase In Operationalize
Proto (To Approved) Part
LM-1
M1
Architecture Process
Configuration Management
Projec...
26
1. Architecture process
Definition:
"Architecture is the transformation of business strategy and stakeholder's
purposes...
27
28
Process Architecture Principle (one)
Integral business processes determine the
optimal system solution.
Rationale: orga...
29
Method Architecture Principles (one)
Persons should have all but not more rights to
content than needed at the actual p...
30
Future Information Architecture
Howmuchused?
time
Research EngineeringDevelopm. ServiceLogisticsManufact.
M0
LM1
M3 Pur...
31
Finding Experts: ExpertFinder > Guruscan.nl
32
Finding Experts (2)
33
Some screenshots
34
Finding Experts (3)
35
Wiki’s
36
Blogs
37
Idea Management
38
Microblogging with Yammer
39
Results
2000+ members and growing
# active members growing
# different departments & countries growing
Usage pattern:
t...
40
Learning Points
Microblogging not easy (concept/tool)
Culture (Guidelines and Guidance)
Moderate! It’s a Community…
41
Microblogging in Manufacturing Plants
42
Social Bookmarking
43
Océ TV
44
Other Stuff I’m working on
Information Security
45
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Slides Presentation for Royal Haskoning about Knowledge Management at Oce

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Recently I gave a presentation for a group withing Royal Haskoning about the way Oce does knowledge management.

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Slides Presentation for Royal Haskoning about Knowledge Management at Oce

  1. 1. KM @ Océ Samuel Driessen - Information Architect Océ-Venlo
  2. 2. 2 Overview About Océ Who’s working on/responsible for IM/KM? My role My vision Current practice Future
  3. 3. 3 Océ in Sum Océ today: 21,500 people worldwide Annual revenue 2009: € 2.648 Billion Net Income 2009: € - 47.134 Million Worldwide distribution in 90 countries Direct sales and services in 30 countries 10 R&D-sites in 9 countries Business: Printing, scanning, copying products and services (B2B) New!: Document Services Valley
  4. 4. 4 No formal KM role or department Departmental managers responsible for quality Information Management department library literature research competitive intelligence document templates Technical Configuration Managers information policy information access policy
  5. 5. 5 And others? Research > product concept development personal and team handling of documents and information managing documents and information in companies finding experts in the organization > Practice what you preach! Process, Quality and Information Project Office IT Tools…
  6. 6. 6 Role Definition map information and knowledge processes and tools of organization, give overview over and improves IM/KM processes and tools advise and supervise improvement projects focus on primary process: PCP Venlo responsibility, R&D-M&L focus
  7. 7. 7 Model UoD Information Infrastructure Business process Architecture Information Architecture Architecture of the Information Infrastructure Reality Architectures Development Business Alignment Support
  8. 8. 8 Working method Strategic Plan Process Environmental Analysis Position Statement Future Information Architecture and Roadmap Model, detail elements
  9. 9. 9 Knowing Knowledge Work Were you ever taught to be a knowledge worker?
  10. 10. 10 Environmental Analysis, Some Trends Information = Social (context!) Openness (work and organization) - Sharing is power! Consumerization of IT Globalization Virtualization
  11. 11. 11 Change IM and KM require a change in culture from secretive to public, individual to corporate, and paper to electronic. “These experiments with technology have not taken hold in part because they have seldom been accompanied by organisational change.” [Davenport] All solutions eventually fail! (dynamics of application) Technology never leads
  12. 12. 12 Challenges for IM/KM Mixed environments  paper & digital documents 20% of the knowledge capital of any organization is still in paper format! Show direct and indirect costs (hidden costs) No barriers for user (all levels) - connect to actual work processes! Refer to Snowden’s KM Principles
  13. 13. 13 step 1 step 2 step 3 step n Business Process or…
  14. 14. 14 …Employee Network
  15. 15. 15 It’s both step 1 step 2 step 3 step n
  16. 16. 16 General vision on Information Manufacturing Transactional Knowledge Work Structured Processes Ad Hoc Processes How work gets done Types of Work Info = lifeblood!
  17. 17. 17 Managing (un)structured info Manufacturing Transactional Knowledge Work Structured Processes Ad Hoc Processes How work gets done Types of WorkNetwork effects SAP FDS OSM/Zuken/CMSynergy PDMS G:-schijf SND Sharepoint/Workplace JUICE Blogs/wiki’s
  18. 18. 18 Towards Integrated IM/KM Solution Reqs Nothing new easy to use and connect to way people work (think Sharepoint) (for user) no extra application accessible from much used applications Share ‘light weight’ versioning support (i.e. without extra user costs) triggers users to act (alerting) support gathering and distributing of meeting documents
  19. 19. 19 Towards Integrated IM/KM 2 Solution req’s Bundle, group support bundling information (piles) supports printing of bundles of information gives insight in context of information (quality, changes, progress) Non-user implicitly roll out R&D policy w.r.t information and knowledge management
  20. 20. 20 Where do I share and store my info? Structured / Unstructured process to publish Publish or Collab-ing on info Content or file versioning? Share Content or File Personal/Team (1-1, 1-n, n-n) Wiki U C Y C Team, n-n Blog U C N C Pers./Team, 1-n Sharepoint U C Y F Team, n-n Compass S P N C Pers., 1-n (DocFinder) S P N F Pers., 1-n FTP U P N F Team, 1-n SND U C N F Team, 1-n … Link to blogpost
  21. 21. 21 Diagram ‘Where do I share… info?’ structured publish process unstructured publish process share content share file Use Compass Use DocFinder publish info collaborate on info Use FTP version info = No versioning info = Yes share file share content share file share content Use Wiki Use Sharepoint Use Blog Use SND You
  22. 22. 22 Position Statement, Some Statements Information is not integrally managed (end2end, struct./unstruct.) Business process needs to be detailed/defined Not ready for open organization (mindset, security)
  23. 23. 23 Current Information Architecture draft 1a, 1b, 1e, 1f, 4ab (own app’s) 1a, 1b , 1e, 1f (email) draft 1a, 1b, 1e, 1f, 4ab (intranet) draft 1a, 1b, 1e, 1f, 4ab (TRIM) draft 1a, 1b, 1e, 1f, 2a, 4ab (Workplace) draft 1a, 1b, 1f, 2a, 4ab (wiki’s) draft 1a, 1b, 1e, 1f, 2a, 4ab (Sharepoint) project lead time < M2 > M2 R&D Océ non R&D Non- Océ draft 1a, 1b (other wiki’s) draft 1a, 1b, 1c, 1f, 2a (shares) final 1a, c, e, f, 2e, 4ab (DocBuilder/DocFinder) 5b (Normative DocFinder) CM-Synergy 1c, 1d (PDMS) OSM Zuken SAP structuredinformationunstructuredinformation 1b (AM) 1b (Juice) draft 1a, 1b (wiki’s) wiki’s draft 1a, 1b, 1c, 1e, 1f, 2a, 2c, 4ab (G:)
  24. 24. 24 Managing all info types consistently and in context time Project information Product information departmentinfo processinfo
  25. 25. 25 Detailing Phase In Operationalize Proto (To Approved) Part LM-1 M1 Architecture Process Configuration Management Project Management Design Process Engineering Process Procurement Process Feasibility & Definition LM-2 EPT-D EPT-C R-EPT PP-0 PP-1 PP-2 PP-x Approved (To Master) Part Master (To Regular) Part Proto (To Approved) Process Approved (To Master) Process Master (To Regular) Process Proto Tooling Engineering Tooling Production Tooling Production Process M2 M3 M4 M5 M6 M7 Technicum Pilot Plant Factory Pilot Assy Assembly Factory PRO Processes
  26. 26. 26 1. Architecture process Definition: "Architecture is the transformation of business strategy and stakeholder's purposes into product qualities and product technology resulting in a structure of components of a system, their interrelationships, and principles and guidelines governing their design and evolution over time." Main goal: Validation of product concept in the context of the product lifecycle M1 content (incl business strategy and stakeholder purpose) Technology PSD (System Requirements Doc) Reference architectures (ESRA, SupplyRA?, FrameRA?) Platforms Standards (Oce, EPA, NEN, DIN..) Oce “values” (reliable, eco...) Updated PSD Architecture Description - funct, phys and TA decompositions - choices& rationales - alternatives Component Requirements Doc (functional & TA) Key Input Key OutputActivities Architecture Process 1.1 Clarify stakeholder’s wishes 1.4 Validate system in customer environment 1.2 Decompose into functions and technology 1.3 Map to physical components PCP Home
  27. 27. 27
  28. 28. 28 Process Architecture Principle (one) Integral business processes determine the optimal system solution. Rationale: organization follows process Implications: R&D and M&L processes are redefined, and organizational structure, roles & responsibilities could change. Business processes are described and managed centrally (unified).
  29. 29. 29 Method Architecture Principles (one) Persons should have all but not more rights to content than needed at the actual point in the process. Rationale: Globalization. Internally and external collaboration. Access to content is needed. E.g. REACH. Implications: Security is not geographically or organizationally organized. Every combination of people and access rights and objects/processes should be possible and will be defined explicitly. Old Océ FTP New Océ ext x ext y Ext x
  30. 30. 30 Future Information Architecture Howmuchused? time Research EngineeringDevelopm. ServiceLogisticsManufact. M0 LM1 M3 Purchasing Sharepoint Teamcenter SAP PLM backbone Zuken CMSyn. CoCreate ‘unstructured’: - use Sharepoint for create/edit topic/project/dep. info Remark: wiki/blog not in figure. - use wiki/blog for cross- project/dep. info, such as working methods ‘structured’ - design info creation/edit ‘structured’: - create/edit prod. structures, changes and baselines ‘structured’: - create/edit resource info View on PSD, SDD, ERD, EDD, FRD, …, parts, designs, structures ‘structured’: - store project info and prod. info, norms, etc. - archive also use as intranet, supplier portal, customer portal, service portal and KB Architecture Design Construction Industrialization Ref-EPT
  31. 31. 31 Finding Experts: ExpertFinder > Guruscan.nl
  32. 32. 32 Finding Experts (2)
  33. 33. 33 Some screenshots
  34. 34. 34 Finding Experts (3)
  35. 35. 35 Wiki’s
  36. 36. 36 Blogs
  37. 37. 37 Idea Management
  38. 38. 38 Microblogging with Yammer
  39. 39. 39 Results 2000+ members and growing # active members growing # different departments & countries growing Usage pattern: try microblogging, share some basic stuff think about change info and communication processes tie to business processes Measure soft and hard value
  40. 40. 40 Learning Points Microblogging not easy (concept/tool) Culture (Guidelines and Guidance) Moderate! It’s a Community…
  41. 41. 41 Microblogging in Manufacturing Plants
  42. 42. 42 Social Bookmarking
  43. 43. 43 Océ TV
  44. 44. 44 Other Stuff I’m working on Information Security
  45. 45. 45

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