Ines Garcia - Lets navigate Social Studio in demo mode! By the end of the session you will know how to use this tool. Learn how to listen, engage, publish and analyse using this powerful all-in-one social media marketing and management suite, some of the pickles, the hub automation extension and the current connector integration and why in my opinion is a kerfuffle. https://www.yeurdreamin.eu/sessions/discover-social-studio-the-product-the-use-the-connector/

1. DISCOVER SOCIAL STUDIO:
PRODUCT, USE & CONNECTOR
INES
GARCIA

2. #YeurDreamin2019
I just want to say... hello!

3. #YeurDreamin2019
Jargon
Topic
Profiles
Sentiment
Model
Source Groups
Labels x 2 Engagement Macros

4. #YeurDreamin2019
Jargon
Topic
Profiles
Sentiment
Model
Source Groups
Labels x 2 Engagement Macros

5. #YeurDreamin2019
May the demo god be with us

6. #YeurDreamin2019
Data Flow
Social Networks Marketing Cloud Suite
Service Cloud
Social Networks
Social Studio + Social Hub
AUTOMATE
LISTENING
Manual
Engagement
APEX
Standard
Objects
PUBLISHER
Agent
Facing UI

7. #YeurDreamin2019
Default Apex Class
Inbound
Existing
Post?
End
Update Post
& Persona
New
Persona
?
Create
Contact &
Persona
Find Post on
Recipient &
Persona
Case
Exist?
Create / Update
/ Reopen Case
Associate
Post to
Existing
Case

8. #YeurDreamin2019
Improvements Needed! tiny.cc/SSVote

9. #YeurDreamin2019
Social Studio API
developer.salesforce.com/docs/atlas.
en-us.api_social.meta/api_social
tiny.cc/SSVote

10. #YeurDreamin2019
Join us for drinks
@18:00 sponsored
by
Community sponsors:
Ines Garcia
@inescapinezka
NonProfit-track sponsor: