2. 2
Agenda
• Introduction to CITGO
• CITGO’s Enterprise Application Landscape
• IT Business Needs and Drivers for Functional Test Automation
• Approach
• Results
– Business Process Coverage with Worksoft Certify®
– Efficiencies and Savings
– Planned Project Benefits
• Next Steps
– Future Automation Plans
– Expanding Automation Beyond SAP®
3. CITGOToday
6thLargest and Most Complex Independent U.S. Refiner
• 3 refineries; combined refining capacity 749,000 BPD
• 27 states; more than 5,500 branded retail stations
• 48 petroleum product terminals; 9 pipelines
• 3 lubes blending and packaging plants
Sold 14.8 Billion Gallons of Refined
Products in 2014
5. • Payroll
• Benefits
• HR Systems
• Business Intelligence
• Master Data
• IT Security
• Financial Controls
SAP Scope of Business Functionality at CITGO
5
Refining
• Plant Maintenance
• Non-Hydrocarbon
Procurement
• Workorders
• Project Systems
• Non-Hydrocarbon
Inventory
• Rental Equipment
Tracking
Product and Crude Supply
• Trade Capture and Hydrocarbon Scheduling
• Hydrocarbon Inventory
• Exchanges & Terminal Agreements
• Pricing
• Crude Supply, Product Supply, PetroChem & Lubes
Marketing
• Light Oils Marketing
• Lubes Marketing
• Brand Development
• Payment Card
Operations
• Sales Reporting
• MarketNet
Corporate
Systems
• General Ledger
• Accounts Payable
• Accounts Receivables
• Fixed Assets
• Credit
• Consolidations
• Tax
• Cash Forecasting
• Banking
Terminals & Pipeline
• Data Gathering
• Billing
• Pricing
• Allocations
• Terminal Automation
6. CITGO Key Business Processes
• Enterprise Asset Management (EAM)
• Capital Asset Management (CAM)
• Environmental Health & Safety (EHS)
• Finance/ Controlling (FICO)
• Human Capital Management (HCM)
• Manufacturing (MFG)
• Master Data Management (MDM)
• Order to Cash (OTC)
• Plan to Make (PTM)
• Plan to Produce (PTP)
• Procure to Pay (PTP)
• Quality Management (QM)
• Requisition to Check (RTC)
• Sarbanes-Oxley Compliance (SOX)
• Inventory Management (IM)
6
Seeking high quality
business process
execution
7. CITGO Workstreams Across Functions and Units
• Security
• Human Resources
• Financials
• Hydrocarbon MM
• Lubes
• Non-Hydrocarbon
• Sales and Distribution Rack
7
Seeking high quality
business process
execution
8. IT Business Needs
• CITGO needed a solution to validate critical business processes in
order to avoid business disruption and improve quality when
deploying SAP software updates and technology changes.
• The automation platform had to be user friendly for business
analysts.
8
9. Drivers for Automation
Worksoft Certify® was selected to:
• Quickly build and maintain complex end-to-
end tests in CITGO’s environments
• Mitigate risk due to technology change
• Improve the quality of testing; reduce
production defects
• Maintain the integrity of existing systems
• Reduce testing cycles, resulting in faster
SAP upgrade projects
• Increase the level of formal testing on other
projects and support
• Deliver significant savings and efficiency in
business process validation
9
10. Approach
• Organizational and Team Structure Established
– Four governance group members
– Nine sub-committee members:
• Including two Worksoft Certify administrators for attribute updates, role
administration, monitoring and coordination of upgrades to Worksoft platform
• Governance Effort
Naming Standards: Establish standard variable naming conventions. For
example:
• Main Automated SAP Scenario for Transaction Code
• Automated SAP Scenario with child process
• Manual SAP Scenario
• Main Automated SAP Scenario for Integrated Processes
• Automated HR Scenario
• Non-SAP Automated Scenario (MarketNet)
10
11. Approach
• Governance Effort (continued)
Required Fields
• Differentiate process attributes
• Review and approve test scenarios
• Develop reporting criteria
• Train members on the Worksoft Certify software
• Recommend process improvements
Promote to Production
• Before moving to production folder, team leads will make sure all naming
conventions and required information are within the scenario
Folder Structures
• Two main folders to manage activity
– Citgo Development: Development sandbox for all test scenarios
– Citgo Production: Master file for all test scenarios, whether single
transaction or integrated
11
12. Worksoft Automation Capabilities
Integrated end-to-end testing across applications
Data driven testing
Use of recordsets
Data passing across processes
Dynamic capture of runtime generated data
Run time based data driven logic
Date & text manipulation
Screen captures & automated process document generation
Dynamic generation of real time test data
Reusable test asset creation
Handles advanced grid & tree controls
No programming skills required
12
13. Results
Business Process Coverage
• CITGO is using Worksoft Certify to automate the functional testing
of processes that support key areas in sales, purchasing, supply
chain, inventory and more
• 45%-50% of tests to support highly critical business processes
have been completed
• 769 of 1,910 business process scenarios covered in just 8 weeks
Greater Frequency in Quality Assurance & Defect Identification
• Previous testing was conducted only once per year; Worksoft
Certify is now used on a week-to-week basis
• Weekly testing supports day-to-day activities including
customization of reports, programming, running transactions,
problem solving, and more
13
14. Results (continued)
Efficiency and Time Savings
• Testing time is reduced from weeks to days, hours to minutes
• CITGO spends 3 months out of the year testing for yearly releases
• The company is on track to cut testing effort by 25% or more
with automation - replacing manual labor with digital labor
• Automation gives analysts time back – to focus on more strategic
projects.
• Initial project requires effort above the manual approach, but well
worth the time and investment
• Benefits will extend to subsequent projects
14
15. Results (continued)
Efficiency and Time Savings – by Workstream
Lubricant and Hydrocarbon process groups:
• Goal is to automate 85% of 1,060 test scenarios, reducing the number of
analysts needed to test and accuracy of testing
• Currently, 14 IT Analysts run full set of tests for 3 iterations of testing cycle
each year for SAP upgrade An 85 step business process was completed in
less than a minute
• A 400 step business process was completed within two minutes
• Initial results: CITGO has converted 10-15% of test scenarios and
subsequently removed approx. 2 FTE weeks of testing through
efficiencies afforded by Worksoft Certify’s ability to link scenarios
• Worksoft Certify is being used for day-to-day program testing for “run the
business” activities
15
16. Results (continued)
Non-Hydrocarbon process group:
• Goal was to automate 60-70% of 850 test scenarios into approx. 50
Worksoft work process tests resulting in 3 FTE weeks of testing
• Approx. 10 full time equivalent (FTE) weeks of testing per each 850 test
iterative cycle
• Initial results: CITGO has converted 15-20% of test scenarios and
subsequently removed approx. 3 FTE weeks of testing through
efficiencies afforded by Worksoft Certify
• In addition to automation, Certify allows CITGO to test more wisely, spend
more time on critical process oversight and SAP updates
• End result: more thorough testing for the allotted time given to each
test cycle
16
17. Next Steps
• Further automation of business scenarios not covered during initial
project
• “Knitting” together CITGO unit tests to create additional end-to-end
business process tests
• Expanding use of automation beyond SAP
17
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20. Q&A
Pennie Easter
Senior Information Analyst Supervisor
CITGO Petroleum
PEaster@citgo.com
Reiner Musier
Vice President
Worksoft (www.worksoft.com)
rmusier@worksoft.com
20
Editor's Notes
Let me begin by reminding you of our corporate vision: to be a world benchmark corporation based on our sound success in the energy industry. What does that mean? Well, it means that each day, our people strive to efficiently and reliably provide energy that fuels economies, and improves the quality of life of those most vulnerable in society.
While there is much to say about a company with a heritage that goes back more than a century, one of the most important things that has stood the test of time is our tradition of blending business with purpose … It’s a rich tradition that you’ll learn more about as the day progresses.
Guided by this overarching vision, let me also tell you more about our operations. CITGO is an indirect wholly owned subsidiary of Petróleos de Venezuela, S.A. We are today the third largest, most complex independent refiner in the United States.
Our three refineries located in Lake Charles, Louisiana; Corpus Christi, Texas; and Lemont, Illinois, have a combined crude oil refining capacity of 749,000 barrels per day. Additionally, our Lake Charles Manufacturing Complex is the fifth largest refining facility in the U.S., with a refining capacity of 425,000 barrels per day.
In addition to our refining operations, the CITGO market network includes nearly 6,000 independently owned, CITGO-branded retail stations that span across 27 states East of the Rocky Mountains, 48 petroleum product terminals and 9 pipelines. For our lubricants business, we have 3 lubricants blending and packaging plants. To the credit of our formidable marketing force, I am so proud to say that our lubricants products, including numerous private labels, have a marketing presence in more than 40 countries around the world.
Combining all of our operations, we sold a total of 14.7 billion gallons of refined products in 2012, accounting for nearly 11 percent of the total market share in the United States.
As you can see from this overview, our vision of being a benchmark corporation, or one to which other companies desire to emulate, is certainly attainable.