2. Vanguard Resources, Inc., was established in 1996 with one goal in
mind: develop a program in which people, knowledge, skill, integrity and
commitment are the key elements that make a difference to the
customers we service.
The founders of Vanguard sought to establish the company as much
more. They realized the traditional contractor relationship with facility
management customers was not meeting the customer’s needs.
Vanguard was formed to set the standard for the industry and
change the relationship between the facility and contractor to a
strategic partnership.
Our mission is to partner with our customers to
achieve their mission. We unite our employees
with common values and give them the feeling
that each individual shares an emotional stake
in the company’s success. This commitment is
long-term and profoundly felt by our customer,
suppliers and communities we serve.
3.
4. 4 Partnership Goals
CUSTOMER SATISFACTION
• Survey Process
• Hospitality Training
• Reduced Downtime
• Customer Focused Team
• Support Specialist
FINANCIAL STEWARDSHIP
• Program and System
Implementation
• Performance Standards
• Accounting Practices
• Allocation of Resources
• Leadership
QUALITY OUTCOMES
O Standard Operating
Procedures
O Computerized Programs
O Inspections
O Employee Training
O Benchmarked Outcomes
REGULATORY COMPLIANCE
O Documentation Logs
O Specialized Training
O Master Files
O Safety Programs
O Action Plans
O Experts in complex
regulations
5. Vanguard Resources is a site-based facilities management company
that fully integrates with our customer’s and their team to ensure above
average benchmarks .
We embrace the culture of our customer and operate seamlessly as part
of their team.
Core Values
