The lack of a structured training program, inefficient organization structure, focused planning & execution has prevented the IT departments from carrying out the strategic objectives outlined for their organizations.

1. Caribbean Paper & Printed Products - IT Department

2. Background Largest volume producer of commercial print in the Caribbean Corporate Mission Has experienced revenue growth for the past five years Exists in a very competitive industry Envisions IT as a key component for strategic growth To achieve the highest level of quality printed products and to provide our clients with excellent customer satisfaction through professionalism and consistent technological advancements

3. Business – IT alignment Businesses acknowledge IT as a key component for competitiveness Hidden secret IT expenditure globally can account for as much as 40% of capital expenditure (CIO magazine) Many technical managers have no formal management /business training Senior management envisions IT as a key component for strategic growth 71% of IT enabled projects fail to achieve their targets according to the Standish group (2004)

5. Vision & Values The Information Technology department is committed to enabling the highest level of innovative print solutions with efficient, consistent, comprehensive and excellent service to our clients both internal and external. Hidden secret Our corporate values are defined by our name: C ustomer oriented P rofessional P repared P rogressive Consulting with staff early on in the process gives them a sense of ownership of the vision and values. They are more likely to commit to them.

6. Strategy Always keep business objectives at the forefront. Hidden secret Envision what a successful implementation of the strategy would look like beforehand. Always ensure to define the scope of the project. Consider how you intend to measure progress of project implementation. Identifying your organization’s strengths, weaknesses, opportunities for growth and threats to survival is a useful tool in designing a strategic plan.

7. Department Dashboard It is difficult to manage a process without measurement. Hidden secret Everyone involved must have clear expectation of what the outcome should look like. The activities required to produce the right outcome should be clearly identified. Many projects fail to fully achieve their objectives because no monitoring of implementation progress is done. Without this, problems are often not detected until they become critical

8. People and organization