1. William Mitchell
110 Caton Ave. Apt 7D Brooklyn, NY 11218 (917) 974-3045 willymitch@yahoo.com
Executive Summary
Assistant Network Comms-Security Technician with 8 years of experience and over 10 years of experience
translating/interpreting in the IT field. 20 years of experience working in Japan with demonstrated ability to translate
technical and project-oriented documents seeing aggressive deadlines, including simultaneous Japanese / English
interpretation. Seeking international business translation or bilingual position.
PROFESSIONAL EXPERIENCE
NTT Data Business Brains Corporation Tokyo, Japan 2008–2016
Assistant Network Comms-Security Technician, Translator/Interpreter
 Participated in various hardware and software upgrade and migration project.
o Provided language support to techniciansinvolved in Blackberryto iPhone migration project.
o Participated in testingof pilot systemsrelated to BitLocker implementation, Exchange 2013
migration, and Symantec (SEP) virus detection migration projects.
o Provided language support to securitytechniciansbeing trained on new CheckPoint firewall system.
 Assisted with installation of hardware, software and peripheral equipment, followingdesign and installation
specifications.
o Assisted with installation of Sony video conference system and Polycom Roundtable devices.
o Assisted with installation of UPS system in server rooms.
o Helped prepare new PCs for employee distribution following installation manuals. Executed hard disk
deletion of leased PCs before returningto lease company or disposal.
 Gathered and analyzed securityand network performance metricdata for reporting.
o Accessed companyePO server, SEP dashboard, and BMC Remedyto collect security-related data for
creatingsecurityreports for internal audit.
 Collaborated with Japan Service Desk to help resolve tickets.
o Assisted Japan Service Desk technicianswhen foreign businesstravelers had issuesconnecting their
PCs or iPhones to local office wirelessnetworks.
 Translated documents,presentations,and communication between international ITteamsin Japanese and
English.
 Interpreted real-time telephone, video, and face-to-face conferences and meetingsbetween international teams
in Japanese and English.
 Proofread trainingmaterialsand standard operatingproceduresin Japanese and English.
EDUCATION
Bachelor of Arts, 1996 • University at Albany, SUNY, Albany, NY
Exchange Student, 1996 • Kansai Gaidai University, Osaka, JAPAN
TECHNICAL SKILLS
Security: McAfee ePO, SymantecEndpoint Protection (SEP)
Operating Systems: Windows Vista, 7
Ticket Management: BMC Remedy7
OfficeApplications: Word, Excel, PowerPoint, Outlook, Visio, LotusNotes
AWARDS AND CERTIFICATIONS
ITIL Foundation Examination
Recipient of Association of International Exchange, Japan (AIEJ) Scholarship
Japanese Language Proficiency Exam Level 1 / Japanese Kanji Aptitude Test Level 4