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HOSPITAL MANAGEMENT
AND OPERATIONAL EXCELLENCE DIPLOMA
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
APPLY NOW
Program Overview
Key Benefits
The healthcare industry of the 21st century has one of the most complex structures compared to other global industries.
Improving the efficiency and effectiveness of the healthcare delivery process, along with managing the expanding role of
technology in healthcare services are key goals for organizations that aim to excel in such a competitive setting.
The hospital management courses enable participants to face and control challenges and efficiently run a successful
healthcare organization.
Field visits to renowned hospitals will cover the practical approach through endorsing operational excellence, process
management, and efficient resource management.
Hospital Management
and Operational Excellence Diploma
Recognize
the vital pillars of the
new healthcare
system in Egypt
Design
healthcare service
process
Identify
the role of leadership, governance,
and current health policies on
healthcare organizations
Maintain
healthy business relationships
between employees and
employers
Integrate
a clinical information
system team into
healthcare organizations
Develop
a strategic marketing
blueprint for attracting
and retaining patients
Appreciate
the importance of patient-
and family-centered care
approach
Utilize
financial data analysis in
making well-informed
decisions
Adopt
methodologies to
achieve operational
excellence
Implement
fundamentals of supply
chain management
Create
strategies for overcoming
barriers to process
improvement
Establish
an asset management
program; a key success factor
for healthcare organizations
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Program Outline
Twice per week
Healthcare Systems
(12hrs)
This module focuses on the
importance of the partnership
between payer, provider and
patients. It addresses the new
healthcare ecosystem in Egypt,
which aims to achieve
high-quality patient care in a
cost-effective manner.
This module focuses on three
substantive areas that are an
integral part of the essential
knowledge required by
healthcare managers which are:
(1) Leadership in Healthcare,
(2) Healthcare Governance,
(3) Healthcare Policy.
It will focus on practicality of
applying those theories and
providing global, regional, and
national hands-on perspectives.
Health Policy and
Governance
(15hrs)
Dive deep into a detailed
explanation of the modern
concept of information systems
in healthcare.
This module discusses different
types and methodologies related
to the development of such
systems and covers various
ethical, technical and legal issues.
All of the previous concepts are
discussed in the context of the
Electronic Medical Record (EMR)
and associated clinical
information systems.
Information-Driven
Healthcare
(12hrs)
People Management
(12hrs)
Develop skills in managing
people in organizations to
maximize their performance
through active learning and
hands-on activities.
This approach guarantees
knowledge acquisition and skills
development in alignment with
the best practices in People
Management.
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Hospital Management
and Operational Excellence Diploma
Twice per week
Program Outline
Healthcare Marketing and
Patient Experience
(24hrs)
Understand how and why
patients eventually choose a
healthcare provider and get a
comprehensive and holistic
coverage of the entire discipline
of marketing in healthcare.
Highly practical and applicable,
the module exhibits in-depth
tools and techniques with which
healthcare facilities can develop
and implement marketing plans
capable of supporting their
reputation and success.
Explore the fundamentals of
financial management as well
as the tools and techniques
used to make a financial
decision in the healthcare
industry.
Financial Management
(24hrs)
Develop a firm foundation for
mastering the tools and
methods employed by
operators to ensure 100%
delivery of services 24/7.
Gain practical guidance for
leveraging supply chain
principles to better manage
healthcare resources and
control healthcare costs.
Healthcare Supply Chain
Management
(24hrs)
Secure the knowledge and skills
required to apply a highly
systematic, cost-effective
process in acquiring, planning,
deploying, maintaining,
operating, and disposing of the
physical assets within the
healthcare organization.
Explore asset management key
concepts, best practices, as well
as the management of
healthcare facilities and
biomedical equipment.
Healthcare Asset
Management
(12hrs)
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Hospital Management
and Operational Excellence Diploma
Operations Management
(12hrs)
The lack of resources,
bottlenecks, backlog and the
lack of a service-oriented
culture are challenges
healthcare facilities and
hospitals face everywhere.
Operation Management is at
the heart of all these
challenges. Acquire the
knowledge, skills and attitudes
needed to better manage
hospitals using planning,
organizing and control tools.
Twice per week
Explore how to improve the
quality of healthcare in a context
of increased complexity and
reduced resources, which is a
significant global challenge.
Acquire an excellent working
knowledge of the processes,
principles and techniques
involved in the theory and
application of process mapping
techniques aligned with
international standards and
based on proven healthcare
industry practice.
Process Mapping and
Improvement
(12hrs)
Become better equipped to
resolve issues in your
organization by learning how
to build a culture of excellence
and how to overcome
obstacles. Identify the proper
tools that best suit your context
and set the right metrics
essential in efficient project
management, achieving
continuous improvement and
ensuring operational growth.
Operational Excellence
(30hrs)
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Hospital Management
and Operational Excellence Diploma
Program Outline
Hospital Visits
(8 visits/5hrs each)
Business Acumen
Self-Paced Online
(3 Courses)
Observe and appreciate the best practices in the provision of healthcare services and become
familiar with implementing the appropriate tools through well-planned and structured hospital
visits.
Participants are advised to complete their certificate within the same cohort to maximize the value of group
dynamics and program coherence.
Effectively operating within a business setting and making a positive impact requires a
certain set of skills and competencies. Explore critical 21st-century skills needed for today’s
business world, enabling passion and speed in dealing with different business situations.
* For the most updated list of Business Acumen courses CLICK HERE
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Hospital Management
and Operational Excellence Diploma
Program Highlights
Who Should Attend?
• Real-world case studies and applications
• Dynamic group and peer-to-peer discussions
• Healthcare oriented assignments and projects
• Healthcare professionals
working in healthcare
management and seeking to
sharpen their knowledge and
skills, as well as acquire a
practical approach to establish
a culture of excellence within
their organizations.
• Healthcare professionals
investing in healthcare projects
and aiming to improve the
services provided in their
healthcare organizations, as
well as maximize their profit
and market share.
• Hospital Adminstrators
aiming to excel at managing
their organizations in a
dynamic and competitive
setting, and have a particular
interest in better resource
management and process
control.
11
courses
3
Business Acumen
Courses
40
hours Hospital
Visits
11
Core Courses + +
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Hospital Management
and Operational Excellence Diploma
A full schedule will be shared upon registration
Admission Criteria
Program Fees
• Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business
Administration or equivalent
• Proficiency in written and spoken English
• A minimum of 3 years of relevant work experience (excluding training that is part of a degree
e.g. the house-officer year for physicians)
• Core program courses fees:
- EGP 3,600 per 12hrs and 15hrs courses
- EGP 7,200 per 24hrs course
- EGP 10,800 per 30hrs course
• Business Acumen online course fees: EGP 2,000 per course
• Hospital visits: EGP 750 EGP per visit (Total of 8 visits)
•Total program investment: EGP 69,600
CLICK HERE for payment options
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
Certificate
Certificate of Completion from the
School of Business will be granted to
participants who complete at least
75% of the program’s total hours.
Hospital Management and Operational Excellence Diploma
Date
Certificate of Completion
Hospital Management
and Operational Excellence Diploma
ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
No matter where you are in your professional journey, at
the AUC School of Business Executive Education, we
design programs that support you every step of the way.
There's always something to learn at every stage of your
career lifecycle. From the moment you start your journey,
and throughout your career trajectory, we design our
programs to enrich your knowledge and extend the
horizons of your vision. At the AUC School of Business
Executive Education, our mission is to help you reach your
growth goals of self-fulfillment and actualization.
Our programs provide a world-class experiential learning
experience in a collaborative environment of like-minded
individuals. You will learn from acclaimed faculty
members who deliver uniquely designed programs that
offer practical solutions to business challenges. Ultimately,
you will emerge with a new perspective that disrupts the
status quo and generates creative solutions.
Acting as a knowledge bridge between Egypt and the rest of the world, the AUC School of Business boasts an unrivaled reputation as the
top private business school in Egypt and one of the best in Africa and the Arab world. Belonging to the 1% of business schools worldwide
endowed with a “triple-crown” accreditation (AACSB, AMBA, and EQUIS), the School is dedicated to shaping the business leaders,
entrepreneurs, and change agents of tomorrow by harnessing leadership, integrity, ambition, and excellence.
Our Commitment
AUC School of Business
AUC School of Business Executive Education
The AUC School of Business Executive Education was established In 1977
as a center of excellence to provide Egypt and the wider region with
specialized executive education programs.
We offer a range of open enrollment programs and business solutions to
individuals and corporates. The hallmark of our mission is constant
evolution and reinvention, as we drive ourselves to maximize our impact,
maintain our relevance, and stay ahead of the ever-changing business
environment.
Since 2013, the School of Business has been ranked by the Financial Times
(FT) as one of the best 75 business schools worldwide offering open
enrollment executive education programs. In 2020, the AUC School of
Business Executive Education ranked 67th, maintaining its position
regionally as a platform for world-class education and globally as the only
ranked school in the Arab region and one of only three in Africa.
Hospital Management
and Operational Excellence Diploma
The American University in Cairo
School of Business, Executive Education
AUC Avenue, P.O. Box 74
New Cairo 11835, Egypt
15592
execed@aucegypt.edu
business.aucegypt.edu/execed

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Postgraduate Diploma in Hospital Management and Operational Excellence - Brochure.pdf

  • 1. HOSPITAL MANAGEMENT AND OPERATIONAL EXCELLENCE DIPLOMA ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY APPLY NOW
  • 2. Program Overview Key Benefits The healthcare industry of the 21st century has one of the most complex structures compared to other global industries. Improving the efficiency and effectiveness of the healthcare delivery process, along with managing the expanding role of technology in healthcare services are key goals for organizations that aim to excel in such a competitive setting. The hospital management courses enable participants to face and control challenges and efficiently run a successful healthcare organization. Field visits to renowned hospitals will cover the practical approach through endorsing operational excellence, process management, and efficient resource management. Hospital Management and Operational Excellence Diploma Recognize the vital pillars of the new healthcare system in Egypt Design healthcare service process Identify the role of leadership, governance, and current health policies on healthcare organizations Maintain healthy business relationships between employees and employers Integrate a clinical information system team into healthcare organizations Develop a strategic marketing blueprint for attracting and retaining patients Appreciate the importance of patient- and family-centered care approach Utilize financial data analysis in making well-informed decisions Adopt methodologies to achieve operational excellence Implement fundamentals of supply chain management Create strategies for overcoming barriers to process improvement Establish an asset management program; a key success factor for healthcare organizations ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY
  • 3. Program Outline Twice per week Healthcare Systems (12hrs) This module focuses on the importance of the partnership between payer, provider and patients. It addresses the new healthcare ecosystem in Egypt, which aims to achieve high-quality patient care in a cost-effective manner. This module focuses on three substantive areas that are an integral part of the essential knowledge required by healthcare managers which are: (1) Leadership in Healthcare, (2) Healthcare Governance, (3) Healthcare Policy. It will focus on practicality of applying those theories and providing global, regional, and national hands-on perspectives. Health Policy and Governance (15hrs) Dive deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to the development of such systems and covers various ethical, technical and legal issues. All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems. Information-Driven Healthcare (12hrs) People Management (12hrs) Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management. ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Hospital Management and Operational Excellence Diploma
  • 4. Twice per week Program Outline Healthcare Marketing and Patient Experience (24hrs) Understand how and why patients eventually choose a healthcare provider and get a comprehensive and holistic coverage of the entire discipline of marketing in healthcare. Highly practical and applicable, the module exhibits in-depth tools and techniques with which healthcare facilities can develop and implement marketing plans capable of supporting their reputation and success. Explore the fundamentals of financial management as well as the tools and techniques used to make a financial decision in the healthcare industry. Financial Management (24hrs) Develop a firm foundation for mastering the tools and methods employed by operators to ensure 100% delivery of services 24/7. Gain practical guidance for leveraging supply chain principles to better manage healthcare resources and control healthcare costs. Healthcare Supply Chain Management (24hrs) Secure the knowledge and skills required to apply a highly systematic, cost-effective process in acquiring, planning, deploying, maintaining, operating, and disposing of the physical assets within the healthcare organization. Explore asset management key concepts, best practices, as well as the management of healthcare facilities and biomedical equipment. Healthcare Asset Management (12hrs) ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Hospital Management and Operational Excellence Diploma
  • 5. Operations Management (12hrs) The lack of resources, bottlenecks, backlog and the lack of a service-oriented culture are challenges healthcare facilities and hospitals face everywhere. Operation Management is at the heart of all these challenges. Acquire the knowledge, skills and attitudes needed to better manage hospitals using planning, organizing and control tools. Twice per week Explore how to improve the quality of healthcare in a context of increased complexity and reduced resources, which is a significant global challenge. Acquire an excellent working knowledge of the processes, principles and techniques involved in the theory and application of process mapping techniques aligned with international standards and based on proven healthcare industry practice. Process Mapping and Improvement (12hrs) Become better equipped to resolve issues in your organization by learning how to build a culture of excellence and how to overcome obstacles. Identify the proper tools that best suit your context and set the right metrics essential in efficient project management, achieving continuous improvement and ensuring operational growth. Operational Excellence (30hrs) ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Hospital Management and Operational Excellence Diploma Program Outline
  • 6. Hospital Visits (8 visits/5hrs each) Business Acumen Self-Paced Online (3 Courses) Observe and appreciate the best practices in the provision of healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits. Participants are advised to complete their certificate within the same cohort to maximize the value of group dynamics and program coherence. Effectively operating within a business setting and making a positive impact requires a certain set of skills and competencies. Explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations. * For the most updated list of Business Acumen courses CLICK HERE ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Hospital Management and Operational Excellence Diploma
  • 7. Program Highlights Who Should Attend? • Real-world case studies and applications • Dynamic group and peer-to-peer discussions • Healthcare oriented assignments and projects • Healthcare professionals working in healthcare management and seeking to sharpen their knowledge and skills, as well as acquire a practical approach to establish a culture of excellence within their organizations. • Healthcare professionals investing in healthcare projects and aiming to improve the services provided in their healthcare organizations, as well as maximize their profit and market share. • Hospital Adminstrators aiming to excel at managing their organizations in a dynamic and competitive setting, and have a particular interest in better resource management and process control. 11 courses 3 Business Acumen Courses 40 hours Hospital Visits 11 Core Courses + + ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Hospital Management and Operational Excellence Diploma A full schedule will be shared upon registration
  • 8. Admission Criteria Program Fees • Bachelor’s degree in Medicine, Pharmacy, Dentistry, Science, Nursing, Business Administration or equivalent • Proficiency in written and spoken English • A minimum of 3 years of relevant work experience (excluding training that is part of a degree e.g. the house-officer year for physicians) • Core program courses fees: - EGP 3,600 per 12hrs and 15hrs courses - EGP 7,200 per 24hrs course - EGP 10,800 per 30hrs course • Business Acumen online course fees: EGP 2,000 per course • Hospital visits: EGP 750 EGP per visit (Total of 8 visits) •Total program investment: EGP 69,600 CLICK HERE for payment options ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY Certificate Certificate of Completion from the School of Business will be granted to participants who complete at least 75% of the program’s total hours. Hospital Management and Operational Excellence Diploma Date Certificate of Completion Hospital Management and Operational Excellence Diploma
  • 9. ENHANCE THE EFFICIENCY AND EFFECTIVENESS OF HEALTHCARE DELIVERY No matter where you are in your professional journey, at the AUC School of Business Executive Education, we design programs that support you every step of the way. There's always something to learn at every stage of your career lifecycle. From the moment you start your journey, and throughout your career trajectory, we design our programs to enrich your knowledge and extend the horizons of your vision. At the AUC School of Business Executive Education, our mission is to help you reach your growth goals of self-fulfillment and actualization. Our programs provide a world-class experiential learning experience in a collaborative environment of like-minded individuals. You will learn from acclaimed faculty members who deliver uniquely designed programs that offer practical solutions to business challenges. Ultimately, you will emerge with a new perspective that disrupts the status quo and generates creative solutions. Acting as a knowledge bridge between Egypt and the rest of the world, the AUC School of Business boasts an unrivaled reputation as the top private business school in Egypt and one of the best in Africa and the Arab world. Belonging to the 1% of business schools worldwide endowed with a “triple-crown” accreditation (AACSB, AMBA, and EQUIS), the School is dedicated to shaping the business leaders, entrepreneurs, and change agents of tomorrow by harnessing leadership, integrity, ambition, and excellence. Our Commitment AUC School of Business AUC School of Business Executive Education The AUC School of Business Executive Education was established In 1977 as a center of excellence to provide Egypt and the wider region with specialized executive education programs. We offer a range of open enrollment programs and business solutions to individuals and corporates. The hallmark of our mission is constant evolution and reinvention, as we drive ourselves to maximize our impact, maintain our relevance, and stay ahead of the ever-changing business environment. Since 2013, the School of Business has been ranked by the Financial Times (FT) as one of the best 75 business schools worldwide offering open enrollment executive education programs. In 2020, the AUC School of Business Executive Education ranked 67th, maintaining its position regionally as a platform for world-class education and globally as the only ranked school in the Arab region and one of only three in Africa. Hospital Management and Operational Excellence Diploma
  • 10. The American University in Cairo School of Business, Executive Education AUC Avenue, P.O. Box 74 New Cairo 11835, Egypt 15592 execed@aucegypt.edu business.aucegypt.edu/execed