1. Wael Mohammed Abd El Aziz
Address : Dubai, UAE ( Residence Visa Transferable )
Mobile Number : +971507241002
Email Account : waelmohamed079@gmail.com
• Date of birth : 4-1-1989
• Nationality : Egyptian
• Marital Status: Single
• Gender : male
Education
University Nasr city
college Bachelor of Social work
Department Psychology department
Spanish Language Course : Level 3 and Ongoing
• Obtain a certificate of ICDL.
• Obtain a certificate of Software
• MS Office (MS-WORD, MS-EXCEL, MS-ACCESS) – 2010
• General English ( from Jan. 2010 till 2011)
Spoken Languages
Arabic-Degree Mother Language
English-Degree good spoken and written
• Ambitious, Hard working and enthusiastic.
• Responsible and very strong problem solving.
• Fast learner and very good communication skills.
• Ability to work within a team and as individual, can work under pressure, manage stress
and have the ability to teach and help others.
• Creative patient and able to inspire others.
• Self Motivated and have the ability to meet deadlines successfully maintaining the quality
of work.
• Skilled at encouraging others and is self-motivated
• Ready and willing to assume responsibility
• Reliable hard worker, willing to learn more skills
Personal InformationPersonal Information
Trainning coursesTrainning courses
Computer and Language Skills
Soft SkillsSoft Skills
Summary of Qualifications :Summary of Qualifications :

2. • Computer skills in MS Office
• Internet
• Emailing
• Office Management
• Follow-up to customers
• Computer Systems
• Communications Technology
• Computational Methods
1- Sales associate with Landmark Group in ICONIC Dubai Mall until now
( 1year and half )
o Make customers feel valued, welcomed and accepted.
o Treat each customer as if he or she was the most important person on the planet.
o Understand the mindset of a customer.
o Patient with demanding customers.
o Relay information in a concise and clear manner.
o Remain calm, courteous and respectful at all times (even when customers are angry and
argumentative).
o Quickly understand and interpret customers' needs and wants (even if this means having to read
between the lines).
o Quickly research and investigate issues that concern a customer.
o Take ownership of customer’s needs, and always see problems through until they are fully
resolved.
o Learn about a company’s product or services quickly.
o Make a customer’s experience as enjoyable as possible
2- Sales associate with Zara man in City Stars (Cairo 2 year)
o Make customers feel valued, welcomed and accepted.
o Treat each customer as if he or she was the most important person on the planet.
o Understand the mindset of a customer.
o Patient with demanding customers
o Relay information in a concise and clear manner.
o Remain calm, courteous and respectful at all times (even when customers are angry and
argumentative).
o Quickly understand and interpret customers' needs and wants (even if this means having to read
between the lines).
Work Experience:Work Experience:

3. 3 – Supervisor With Next Kids in City Stars ( Cairo 1 year )
o Providing excellent customer service
o Processing transactions quickly and accurately
o Winning sales to meet targets
o Taking pride in your store and maintaining it to a high standard
o Providing customers with an enjoyable shopping experience
o Manage retail staff, including cashiers and people working on the floor
o Ensure pricing is correct. Work on store displays. Attend trade shows to identify new products and
services. Coach, counsel, recruit, train, and discipline employees
o Organize and distribute staff schedules.
o Preside over staff meetings. Help retail sales staff achieve sales targets.
o Manage different departments within the store.
o Handle customer questions, complaints, and issues.
4- Supervisor With H.M in City Stars ( Cairo 1 year )
o . Providing excellent customer service
o Processing transactions quickly and accurately
o Winning sales to meet targets
o Providing customers with an enjoyable shopping experience
o Manage retail staff, including cashiers and people working on the floor
o Ensure pricing is correct. Work on store displays. Attend trade shows to identify new products and
services. Coach, counsel, recruit, train, and discipline employees
5- Customer Service with Etisalat Company Egypt ( 2 years )
o Strong Interpersonal communication skills..
o . Problem analysis and problem solving
o Organizational skills and customer service orientation
o Adaptability and ability to work under pressure
o Obtain a position as a team-player in a people-oriented organization where I can
maximize my customer-service experience in a challenging environment to achieve the
corporate goals.
o Obtain a customer service management position where I can effectively utilize my
expertise in customer relations and staff leadership.
REFERENCES ARE AVAILABLE UPON REQUEST
Thanks for your time
Wael Mohammed