This document discusses how IT organizations can become more strategic partners to businesses by offloading tasks to managed service providers. It notes that IT is critical for businesses but many corporate IT systems are not capable of supporting global expansion. By using managed service providers for tasks like security, infrastructure management and monitoring, businesses can free up IT resources to focus on revenue-generating activities. This has led to cost savings of 25-50% for many companies as well as improvements in performance, reliability, budgets and user satisfaction. The document advocates that businesses work with managed service providers so their IT organizations can better support business goals and drive revenue.

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The Business Impact of IT
How strategic is your IT organization?

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Businesses
can’t get
anywhere
without IT.

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IT is vital…
Allowing small companies to
compete with large.
And helping companies
grow globally.

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Today’s
technology
performance
has raised
expectations.

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And we’re seeing cloud solutions
getting services up and
running faster
…leaving us with a new
benchmark for performance

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Now the time between
turning an IDEA into a RESULT
is getting shorter

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And the #1 issue for CIOs is…
“IT can’t implement fast enough
to meet business goals”
Source: InformationWeek, 2011
Top 10 CIO Priorities

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70% of COOs say IT is critical
for global expansion,
Source: Accenture, 2010
Deficiencies In Talent Recruitment and Information Technology Thwarting Global Expansion of High-Tech Firms
but only 21% feel
corporate IT systems are
capable of supporting it

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IT must become more strategic
And it all starts with
a plan.
Where does that leave us?

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What are your business goals?
And how is IT helping
to achieve them?
Ask yourself…

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How is your
infrastructure
helping to grow
the business?
Ask yourself…

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What’s the revenue impact if
email, ERP, CRM… goes down?
Ask yourself…

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With all the new
technology on the market,
mobility
security
application
acceleration
cloud
Ask yourself…
how are you keeping up?

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You may be running
a cost-effective IT
organization…
But is it growing the business?

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Start by taking a closer look at IT
Is it all tasks or is IT strategic?

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What if you offloaded the tasks
to a managed service provider?
Offload tasks,
become more STRATEGIC

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Let a managed service provider
focus on the tasks and technology
So you can focus on the business and
customer demands

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What are companies offloading?
• Security and remote access
• Mobile device management
• Network design and management
• Infrastructure management and monitoring

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What is the impact?
• Freed up IT resources to focus on revenue-
generating activities
• Reduction in IT spend
– 46% report savings of >25%
• 13% of which report savings of >50%
– 50% report savings of 1-24%
Source: CompTIA, 2011
Trends in Managed Services

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You have a team proactively
monitoring your system 24x7x365
Acting as a seamless
extension of your IT staff
What that means for you…

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A team of experts
can take you to
the next level
With advanced technical skills to
address increasing IT complexities
Have skill gaps?

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Deploy new services around the
world with a skilled team of
specialists and partners
Get up and running in HOURS,
not WEEKS
Need to scale quickly?

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Change with the needs
Tap into solutions and services to
meet demand – as you need them
Have an evolving workforce?

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So now you’re
saving time with a
managed service
provider

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You’re scaling and adapting
more quickly
And you’re focused on your
core business

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You’re seeing a positive impact on…
• Performance
• Reliability
• Budget
• User Satisfaction
• Revenue

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Make your IT organization
more strategic. See the business
impact of managed services:
www.virtela.net/services