Definition, types of communication skills, Interactions with professionals and patients, Verbal
communication skills (one-to-one, over the telephone) Written communication skills, Body language
Patient interview techniques
2. Contents:
Definition
types of communication skills
Interactions with professionals and patients,
Verbal communication skills (one-to-one, over
the telephone)
Written communication skills,
Body language
Patient interview techniques
6Hrs.
3. Communication:
“Communication is the act of giving,
receiving, and sharing information -- in
other words, talking or writing, and
listening or reading. Good
communicators listen carefully, speak or
write clearly, and respect different
opinions.”
4.
5. Communication skill:
“Communication skills are the abilities
you use when giving and receiving
different kinds of information. Some
examples include communicating new
ideas, feelings or even an update on
your project. Communication skills
involve listening, speaking, observing
and empathizing.”
6. “Communication skills are those skills
which are needed to speak and write
properly. A person who is able to
speak appropriately and maintaining
eye contact with the audience, uses
different vocabulary and articulate
speech to suit the need of the
audience is generally said to be an
effective speaker.”
7. Types of communication
skills:
Following are different types of
communication skills
Verbal Communication skill
Non-Verbal Communication skill
Written communication skill
Listening skill
Visual Communication skill
8.
9. Verbal Communication skill:
Verbal communication occurs when we
engage in speaking with others.
It can be face-to-face, over the telephone, via
Skype or Zoom, etc.
Some verbal engagements are informal, such
as chatting with a friend over coffee or in the
office kitchen, while others are more formal,
such as a scheduled meeting.
It is not just about the words.
We string those words together to create an
dominating message.
As well as the intonation (pitch, tone,
cadence, etc.)
10. Non-Verbal Communication
skill:
What we do while we speak often
says more than the actual words.
Non-verbal communication includes
facial expressions, posture, eye
contact, hand movements, and touch.
In non-Verbal Communication,
avoiding eye contact, sighing,
scrunched up face, etc. indicate
something different / wrong.
11.
12. Written communication skill:
Whether it is an email, a memo, a
report, a Facebook post, a Tweet, a
contract, etc. all forms of written
communication have the same goal to
disseminate information in a cle.ar and
concise manner.
In fact, poor writing skills often lead to
confusion and embarrassment, and
even potential legal jeopardy.
13. Listening skill:
The act of listening does not often
make its way onto the list of types of
communication.
Active listening, however, is perhaps
one of the most important types of
communication because if we cannot
listen to the person sitting across
from us, we cannot effectively
engage with them.
14.
15. Visual Communication skill:
We are a visual society.
Think about from a personal
perspective – the images we post on
social media are meant to convey
meaning
– to communicate a message.
16. Interactions with professionals
and patients:
“Healing arts has three components: A
disease, a patient and a physician.
The physician is a servant of healing
arts. The patient must face to the
disease together with the physician.”
(Hippocrates)
17. To communicate in healthcare means
to communicate and obtain
information, on which depend the
patient´s health.
What is the difference between normal
communicative act and
communicative act between a
physician and a patient? Why?
18. In healthcare the normal
communication boundaries move
along:
Baring of intimate body parts;
Touching of different parts of the body;
Implementation of painful procedures.
19. Communication skills in health care
include:
Explanations of diagnosis, investigation and
treatment.
Patient involvement in decision making.
Communication with relatives.
Communication with other health
professionals.
Saying bad news.
Searching for the informed consent,
obtaining consent for post-mortem.
Providing advice on lifestyle, health, or risk
factors.
21. Emphatic skill – verbal
paraphrasing:
To repeat the sense of what a patient
has said, using different words in a
way how we understand to the
information.
Sentences:
I can understand…
I think I understand…
I´m sorry…
22. Patient interview techniques:
The patient’s story is considered to be
the key to the medical interview, and
asking the right questions and actively
listening to the patient can best obtain
this story.
As you interview the patient, you will
come to realize that an organized
approach provides a solid foundation,
but you must follow the patient’s story in
the order it is being told versus the
patient answering your questions in a
23. Patient interview techniques:
1. Tone of voice
2. Choice of language
3. Facial expressions
4. Body posture and position
5. Gestures/movements
6. Eye contact
24. A patient interview to ensure that all of
the components are addressed and
eventually documented and/or
communicated in an organized
manner that is recognized by all
healthcare professionals. It has been
well documented in the medical field
that effective communication with
patients leads to better diagnosis and
treatment, as well as an improved
provider–patient relationship.
