1. System:<br />To ensure effective support for the entire ERP solution stack, Café Coffee Day selected SUSE Linux Enterprise Server Priority Support for SAP Applications, provided by Wipro* Infotech*. This joint support offering from Novell and SAP gives Café Coffee Day a single support entry point, reducing complexity, accelerating problem resolution and cutting the total cost of ownership. The solution also provides seamless integration with SAP Solution Manager into the SAP Global Support backbone.<br />“SAP ERP plays a crucial role in helping us to manage internal operations and to maintain control over our extended supply chain,” . “We cannot tolerate any downtime for the SAP environment. With SUSE Linux Enterprise Server Priority Support for SAP Applications, they have full reassurance that this business-critical environment will be up and running 24 x 7.”<br />The priority support subscription entitles Café Coffee Day to 24x7 support for SUSE Linux Enterprise Server, together with unlimited service requests. Support is provided by e-mail and by telephone, with target response times of four hours and one hour respectively. The subscription also includes the SUSE Linux Enterprise Server Fundamentals Training Kit at no extra cost.<br />Results<br />While Café Coffee Day does not yet have operations in other time zones, many vital business activities take place at the extreme ends of the working day, leaving no window of tolerance for system downtime. With SAP ERP software running on the ultra-reliable SUSE Linux Enterprise operating system and backed by SUSE Linux Enterprise Priority Support for SAP Applications, Café Coffee Day can be sure that its business-critical functions are always available.<br />“It’s good to know that our ERP environment is backed by the combined support offering from Novell and SAP,”. “In practice, SUSE Linux Enterprise Server has proven so reliable that we have yet to test the quality or response times for the Priority Support service!”<br />The rollout of SAP ERP has helped Café Coffee Day to improve control over its business operations, enabling the company to maximize supply chain efficiency and cut costs while simultaneously improving the quality of service to its clients. The SAP software also provides detailed financial and management information for reporting purposes, supporting more effective long-term strategic planning and enabling targeted growth. <br />“SUSE Linux Enterprise Server provides an economical, reliable and scalable platform for SAP ERP,” said Chaudhary. “As Café Coffee Day continues on its rapid growth path, this scalability will help us to expand the business without disruption and without incurring significant additional costs for the IT environment.”<br />