1. Audio Conferencing Service
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Audio Conferencing Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Per Person/
Service, Function or Device Setup Per Min Monthly Session
Reservationless Conferencing Solution
Genesys Meeting Center Multimedia Minute - Self-
Service, Automated and Integrated Audio, Web and
Desktop Webcam Video Conferencing $ 0.03
Dedicated 800 Number for Genesys Meeting Center $ 50.00
Zip-File Arciving For Genesys Meeting Center Included
CD Archiving For Genesys Meeting Center $ 100.00
Web Hosted Archiving ( 3 Months) for Genesys
Meeting Center $ 100.00
Extranet Conference Site $ 1,500.00
Branded Lobby $ 1,500.00
Operator Managed Conferencing Solution
Genesys Event Service - Event Audio (Reservation
Based Conferencing Services) $ 0.15
Audio Conferencing Service Page 1

2. Audio Conferencing Service
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Audio Conferencing Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Event Audio – Dial Out $ 0.17
Polling (Audio Only) Included
Q&A (Audio Only) Included
Comm. Line (Audio Only) Included
Online Presentation (live only) $ 250.00
Online Presentation (live with archive) $ 750.00
Tax, Fee or Surcharge
Description Cost
As a service provider, Genesys is different than a carrier; our conferencing services are not subject to the same federal
communications taxes, as our services are not classified as “transport”. We charge for bridging, which happens to
include transport. This means we incur and pay these taxes to our transport providers – we do not pass these on.
Audio Conferencing Service Page 2

3. Video Conferencing Service
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Video Conferencing Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Service, Function or Device One-Time Installation Per Min/Per Site Session Bridging
Genesys Video Conferencing Services (Bridging only)
Automated (Self-Service, Customer Managed) $ 0.57
Managed (Operator Managedl) $ 0.71
Meet & Greet / Roll Call $ 0.17
Ancillary Services
Meet&Greet/Roll Call & Active Monitoring/In Call Coordinator
Video Only - The operator joins the conference as a video only
participant and monitors the progress visually. $ 0.34
Audio and Video - The operator joins the conference as a
participant and monitors the progress audio-visually. $ 0.34
In-call Assistant – The operator provides audio and video
monitoring and in addition provides assistance during the call
actively e.g. Muting sites on request, Q&A sessions, switching
video formats, etc for the duration of the call. $ 0.34
current automated service port charge
per minute (plus audio bridge rate if
Audio Add On/Video Link (Managed) Port Charge: audio bridge is used)
Tech-Line $ 0.50
Comm-Line $ 0.50
Video Recording (VHS) Includes courier $75.00 Per Unit
Video Recording (DVD) Includes courier $50.00 Per Unit
Heart Beat Testing $10.00 per site / per unit
Public Room Finder Fee $100.00 per room booking
Off Call Diagnostics $40.00 per 30 minutes
IP Streaming Bespoke per conference
Site certifications Transport costs only for the test time
Video Conferencing Service Page 3

4. Video Conferencing Service
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Video Conferencing Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Transport Options & Rates
BANDWIDTH ISDN (384 kbps)
Band 1: Belgium, Canada, Denmark, France, Germany, Italy,
Liechtenstein, Luxembourg, Netherlands, Norway, Spain, Sweden,
Switzerland, UK, USA $ 0.40
Band 2: Andorra, Austria, Finland, Ireland, Monaco, Vatican City $ 0.62
Band 3: Australia, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus,
Czech Republic, Gibraltar, Greece, Hong Kong, Hungary, Iceland,
Israel, Malta, Morocco, New Zealand, Poland, Portugal, Slovak
Republic, Slovenia, Turkey $ 1.22
Band 4: Albania, Argentina, Belarus, Brazil, Chile, China, Estonia,
Georgia, Japan, Latvia, Lithuania, Malaysia, Philippines, Russia,
Singapore, South Korea, Taiwan, Thailand, Tunisia, UAE, Ukraine $ 1.84
Band 5: Armenia, Azerbaijan, Barbados, Bahrain, Bermuda, Brunei,
Bahamas, Cayman Islands, French Guiana, Guadeloupe, Guyana,
India, Indonesia, Jamaica, Korea North, Kuwait, Macao, Mauritius,
Martinique, Mexico, Pakistan, Peru, Senegal, South Africa,
Venezuela, Puerto Rico, Reunion, Romania, Saudi, Arabia,
Seychelles, Trinidad & Tobago, Uruguay $ 4.18
Bandwidth (IP Based)
128 kbps $ 0.13
256 kbps $ 0.26
384 kbps $ 0.39
512 kbps $ 0.52
768 Kbs $ 0.78
1024 kbps $ 1.04
2048 kbps $ 2.08
Video Conferencing Service Page 4

5. Video Conferencing Service
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Video Conferencing Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Tax, Fee or Surcharge
Description Cost
As a service provider, Genesys is different than a carrier; our conferencing services are not subject to the same federal communications taxes, as our services
are not classified as “transport”. We charge for bridging, which happens to include transport. This means we incur and pay these taxes to our transport
providers – we do not pass these on.
Video Conferencing Service Page 5

6. Interactive Voice Response
Contract Comprehensive Telecommunications Services
Group Number 77017
Award Number 20268
Contract Number PS63110
Contractor Genesys
Service Interactive Voice Response Service
Lot 3
Statewide or Regional Statewide
Effective Date 8/16/2007
Per Min/Per
Service, Function or Device Setup Monthly User
Inbound Emergency Message Line Service $ 300.00 $ 50.00 $ 0.30
Outbound Emergency Crisis Notification Service 75.00 per list upload $ 50.00 $ 0.35
Tax, Fee or Surcharge
Description Cost
As a service provider, Genesys is different than a carrier; our conferencing services are not subject to the same federal
communications taxes, as our services are not classified as “transport”. We charge for bridging, which happens to include
transport. This means we incur and pay these taxes to our transport providers – we do not pass these on.
Interactive Voice Response Page 6